Customer Service & Support Jobs in Evansville, IN (Now Hiring) — 13 open

Looking for an exciting opportunity to join a fast-growing company and help develop its processes? Then Chips Auto Glass is the right place for you!

Chips Auto Glass, a Tire Discounters company, is looking for Automotive Glass Technicians to join our team. We offer competitive weekly pay, a fantastic bonus structure, great benefits, AND we supply all your tools. As a family-owned company, we truly believe in investing in our people. Chips Auto Glass offers paid training and company paid AGRSS certification. Come to Chips Auto Glass for a job, stay for a career.

 

POSITION OVERVIEW:

Chips Auto Glass is actively recruiting for Automotive Glass Technicians. They must be skilled in both cold knife & fiber wire removal, along with outstanding customer service by completing jobs with only the highest quality standard in mind. This is a mobile Glass Technician position, and therefore will work both in shop and mobile going to customer locations. Must be able to work on your own and as a team.

 

A CLOSER LOOK BEHIND THE GLASS:

• Professionally install vehicle glass by using both Cold Knife, Extractors & Fiber Line following all AGRSS & DOW Fitting and adhesive processes.
• Deliver all Chips Auto Glass services without assistance at Shop or Mobile Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
• Deliver work orders, customer administration and customer communication through the Chips Auto Glass process and systems.
• Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
• Mentor, train, and assist other Technicians daily.
• Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting, or phone call conversations.
• Ability to perform dynamic recalibrate Advanced Driver Assistance Systems utilizing Autel Scan Tools and processes.
• Professionally install power window regulators and replace side and back window glass.
• Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Auto Safety Council (AGRSS) Fitment process.
• Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.
• Ability to cut flat glass and install as needed.
• Provide customers with status updates for each repair or replacement scheduled.
• Begin each day successfully by adhering to our daily Check-In Check-Out process.
• Present, promote and sell Chips Auto Glass promotional items to customers.
• Report any unexpected damage, accidents, injuries, or incomplete jobs to Glass Service Manager.
• Undertake any other duties given to you by Glass Service Manager

THE TOOLS NECESSARY FOR SUCCESS:

• AGRSS Certified OR required to become certified within 6 months.
• Have 3+ years of equivalent experience preferred, 1+ year required.
• High School diploma or equivalent
• Consistently exceed productivity (five installs per days) & quality standards
• Follow Chips Auto Glass policies and procedures on every job.
• Fulfill all physical requirements of the job, including, but not limited to:
• Ability to lift and carry up to 75 lbs. for short periods multiple times a day
• Maintain adequate range of motion in upper extremities (shoulder, arm, elbow)
• Remain on your feet for extended periods of time
• Ability to work at elevated heights
• The ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements.
• Follow Chips Auto Glass policy on Personal Protective Equipment, including but not limited to: safety glasses, uniform, approved footwear & nitrile gloves while working.
• Safely handle sharp tools and razor blades while working with and around hazardous chemicals
• Ability to remain flexible with hours and days trained/worked as workload fluctuates due to frequent changes in customer and business demands.
• Work, collaborate effectively and assist other Technicians and leadership on a daily basis
• Working outdoors in both cold and hot weather
• Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles.
• Exhibit self-motivation with organizational and time-management abilities.
• Complete all assigned training and certifications within the allotted timeframe.
• Ability to work independently with minimal supervision.
• Ability to work Saturdays.

 

COMPENSATION PLAN

Pay : $29.00 + Effective Rate

Our Automotive Glass Technicians have earning potential of $29 per hour with base hourly rate, overtime, and monthly bonus opportunities factored in - sometimes more!

 

ADDITIONAL REQUIREMENTS:

• Must be authorized to work in the USA
• No smoking in company van or on customers property