Wilmington, Delaware, United States · Hybrid
$100k–$136k/yr
AAA Club Alliance is currently seeking a full-time Senior Genesys Cloud Engineer to join our team! This is a hybrid role that requires on-site work Tuesday through Thursday at one of our 3 corporate locations: Worthingto…
Skills: Genesys Cloud, IVR/ACD Scripting, SalesForce Voice Cloud, Architect Flows, REST Web Services
Norman, Oklahoma, United States · On-site
$45k–$70k/yr
Ability to sell through multiple insurance carriers Access to sell to our millions of AAA members for preferred lead generation Company paid incentive trips for top performers Sales focused with a dedicated Customer Serv…
Skills: Insurance Sales, Lead Generation, Prospecting, Networking, Customer Relationship Management
Lexington, Kentucky, United States · On-site
$45k–$70k/yr
Ability to sell through multiple insurance carriers Access to sell to our millions of AAA members for preferred lead generation Company paid incentive trips for top performers Sales focused with a dedicated Customer Serv…
Skills: Insurance Sales, Lead Generation, Networking, Prospecting, Customer Relationship Management
North Canton, Ohio, United States · On-site
$45k–$70k/yr
Ability to sell through multiple insurance carriers Access to sell to our millions of AAA members for preferred lead generation Company paid incentive trips for top performers Sales focused with a dedicated Customer Serv…
Skills: Insurance Sales, Prospecting, Networking, Customer Relationship Management, Lead Generation
Newport, Kentucky, United States · On-site
$16/hr–$23/hr
Drive Your Career Forward with AAA Club Alliance! Are you ready to fuel your passion for all things automotive? At AAA Club Alliance, we don’t just fix cars – we keep lives moving. As an Automotive General Service Techni…
Skills: Tire Installation, Oil Changes, Fluid Services, Vehicle Inspection, Battery Testing
New Castle, Delaware, United States · On-site
The AAA New Castle Roadside Assistance Team is hiring a Battery and Light Service Technician!! Are you looking for a career and an opportunity to grow professionally? Do you enjoy working outside in the fresh air, helpin…
Skills: Battery Diagnostics, Battery Installation, Customer Service, Vehicle Inspection, Hand Tool Proficiency
Springfield, Virginia, United States · On-site
$80k–$116k/yr
The AAA Springfield Fleet is seeking an experienced Fleet Manager! This position is responsible for the leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet …
Skills: Fleet Management, Personnel Leadership, Budget Development, Customer Service, Performance Management
Columbus, Ohio, United States · On-site
$23/hr–$32/hr
Drive Your Career Forward with AAA Club Alliance! Are you a skilled Automotive Technician looking to work with a trusted, nationally recognized brand? At AAA Club Alliance, we don’t just fix cars; we keep lives moving. A…
Skills: Automotive Diagnostics, Suspension & Steering Repair, Brake Systems Repair, Electrical Systems Repair, Heating & Air Conditioning Repair
New Castle, Delaware, United States · On-site
The AAA New Castle Roadside Assistance Team is hiring a Battery and Light Service Technician!! Are you looking for a career and an opportunity to grow professionally? Do you enjoy working outside in the fresh air, helpin…
Skills: Battery Diagnostics, Battery Installation, Customer Service, Vehicle Maintenance, Hand Tool Proficiency
Columbus, Ohio, United States · On-site
$23/hr–$32/hr
Drive Your Career Forward with AAA Club Alliance! Are you a skilled Automotive Technician looking to work with a trusted, nationally recognized brand? At AAA Club Alliance, we don’t just fix cars; we keep lives moving. A…
Skills: Automotive Diagnostics, Suspension & Steering Repair, Brake Systems Repair, Electrical Systems Repair, Heating & Air Conditioning Repair
Falls Church, Virginia, United States · On-site
$18/hr–$24/hr
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every …
Skills: Up-selling, Cross-selling, Customer Service, Travel Planning, Written Communication
Newport, Kentucky, United States · On-site
$16/hr–$23/hr
Drive Your Career Forward with AAA Club Alliance! Are you ready to fuel your passion for all things automotive? At AAA Club Alliance, we don’t just fix cars – we keep lives moving. As an Automotive General Service Techni…
Skills: Tire Installation, Oil Changes, Fluid Services, Vehicle Inspection, Battery Testing
United States · Remote Solely
$16/hr–$37/hr
This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD Ability to quote and sell through multiple carriers Monthly bonus potential C…
Skills: Insurance Quoting, Cross-selling, Customer Service, Sales, Policy Review
Akron, Ohio, United States · On-site
AAA is now hiring Roadside Assistance Mobile Battery Technicians to join our Roadside Assistance team in Akron, OH! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a…
Skills: Battery Installation, Tire Changing, Jumpstarting, Customer Service, Vehicle Inspection
United States · Remote Solely
$16/hr–$37/hr
This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD Ability to quote and sell through multiple carriers Monthly bonus potential C…
Skills: Insurance Quoting, Sales, Customer Service, Account Rounding, Cross-selling
Akron, Ohio, United States · On-site
AAA is now hiring Roadside Assistance Mobile Battery Technicians to join our Roadside Assistance team in Akron, OH! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a…
Skills: Battery Installation, Tire Changing, Jumpstarting, Towing and Recovery, Customer Service
Philadelphia, Pennsylvania, United States · On-site
$24/hr–$35/hr
AAA is now hiring for Fleet Repair Technicians A and B at our Philadelphia location! We are now offering a $1000 Sign On Bonus for these openings!!! Are you an experienced Automotive Repair Technician who wants to work a…
Skills: Engine Repair, Automatic Transmission Diagnosis, Manual Transmission Diagnosis, Suspension And Steering Repair, Brake Diagnosis
Philadelphia, Pennsylvania, United States · On-site
$24/hr–$35/hr
AAA is now hiring for Fleet Repair Technicians A and B at our Philadelphia location! We are now offering a $1000 Sign On Bonus for these openings!!! Are you an experienced Automotive Repair Technician who wants to work a…
Skills: Engine Repair, Automatic Transmission Diagnosis, Manual Transmission Diagnosis, Suspension And Steering Repair, Brake Diagnosis
Oklahoma City, Oklahoma, United States · On-site
AAA Oklahoma City is seeking full time drivers to join our Roadside Assistance team! We are looking for dependable and empathetic individuals who truly love to help others whether it's changing a flat tire, jumpstarting …
Skills: Roadside Assistance, Tire Changing, Battery Jumpstarting, Customer Service, Vehicle Inspection
Fairfax, Virginia, United States · On-site
$18/hr–$24/hr
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every …
Skills: Cash Handling, Customer Service, Upselling, Cross-selling, Payment Processing
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Responsible for the design, implementation, and Tier 3 support of Genesys Cloud IVR/ACD scripts and Omni Channel routing. The role involves developing long-term platform strategies, performing root cause analysis for telecom incidents, and ensuring PCI compliance.
Requires a Bachelor's degree and at least 6 years of technical experience, including 2+ years with Genesys PureCloud and a mandatory certification. Proficiency in HTML, REST APIs, SQL, and Java/JavaScript is essential for developing architect flows and scripts.
AAA Club Alliance is currently seeking a full-time Senior Genesys Cloud Engineer to join our team!
This is a hybrid role that requires on-site work Tuesday through Thursday at one of our 3 corporate locations: Worthington, OH, Cincinnati, OH, or Wilmington, DE.
Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
Voice, Chat and Email routing
Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
Familiar with integrations with SalesForce Voice Cloud
Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
Handles Move Add and Changes, including user setup.
Communicates effectively with end users regarding the status of their requests.
Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
Performs Root Cause Analysis of Unified and Telecom Incidents.
Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
Generates usage and network traffic reports for voice video and messaging systems.
Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
Designs and supports Omni channel applications, including Voice, email and Chat.
Communicates effectively with business line managers regarding the status of their department’s request.
Acknowledges and abides by all Information Security Policies.
Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
6+ years’ of technical or applicable experience
2+ years’ experience in Genesys Purecloud platforms.
Genesys PureCloud certification required.
Experience administrating and supporting PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
Development skills/certifications HTML REST WEB Services Microsoft SQL Server Web-services, 3rd party APIs
Genesys PureCloud API’s
Expertise in Architect flows
SIP and H323 troubleshooting knowledge and experience
Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
Java/JavaScript
Excellent analytical skills, especially in a telecommunications field.
Ability to conduct research into telecommunications issues and products.
Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
Working technical knowledge of current Internet and network protocols, operating systems, and standards.
Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.
A competitive salary $100,384 to $135,599.The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
Comprehensive health benefits package.
Up to three weeks of paid time off accrued during your first year.
Annual Bonus Plan.
401(K) plan with company match up to 7%.
Professional development opportunities and tuition reimbursement.
Paid time off to volunteer & company-sponsored volunteer events throughout the year.
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, and have progressively expanded our offerings to include insurance, retail, and travel services in order to assist more customers. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. AAA Club Alliance received the prestigious Ragan Diversity Award for Allyship in Action in 2021 and in 2023 was a finalist for Ragan’s Corporate Social Responsibility & Diversity Award for our Stepping Up for Hunger campaign. For more information, please visit www.AAA.com/Careers and follow us on social media @AAAClubAlliance.
Offices: 1 River Place, Wilmington, Delaware 19801, US
For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, and have progressively expanded our offerings to include insurance, retail, and travel services in order to assist more customers. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. AAA Club Alliance received the prestigious Ragan Diversity Award for Allyship in Action in 2021 and in 2023 was a finalist for Ragan’s Corporate Social Responsibility & Diversity Award for our Stepping Up for Hunger campaign. For more information, please visit www.AAA.com/Careers and follow us on social media @AAAClubAlliance.
Offices: 1 River Place, Wilmington, Delaware 19801, US
