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$115k–$135k/yr
Full-time
bachelor degree
Health insurance, Dental insurance, Tuition reimbursement, 401(k) plan, Disability insurance, Life insurance
Posted 4d ago
~40 hrs/week
Responsibilities
The Customer Liaison acts as a single point of contact to manage claim service expectations and drive the execution of support deliverables for internal and external partners. They are responsible for facilitating escalated claim issues, monitoring performance indicators, and presenting claim processes to brokers and customers.
Requirements
Candidates must hold a Bachelor's degree and possess at least 5 years of insurance-related claims experience. Additionally, 2 years of relationship management experience is required to effectively partner with sales leaders and brokers.
Full job description
Combined Insurance, a Chubb Company, is seeking a Customer Liaison of Claims to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!
Job Summary
The Customer Liaison will collaborate with internal and external partners (Sales, Underwriting, Actuarial, claims leadership, Product Development, brokers and affinity partners) to understand customer needs and drive the execution of new and existing claim support, service deliverables, technology capabilities and service to these customers. This person will act as single point liaison and collaborate extensively to provide an exceptional customer experience and contribute to the profitable growth of Combined’s products.
Responsibilities
Act as claim champion by educating internal/external partners on claim capabilities and service deliverables
Set business partner, sales/producer and customer claim service expectations in accordance with established deliverables, guidelines, and best practice
Collaborate with a diverse team to ensure policy design and claim systems are tailored to the needs of our brokers, employers, and policyholders
Facilitate escalated claim file handling issues and monitor key performance indicators; research and respond to internal or external agent/broker inquiries on claim escalations
Provide timely and informative responses to sales leaders, brokers, and employer groups regarding claims; collaborate with internal and external partners on issues affecting key accounts including close management and monitoring of at-risk cases.
Demonstrate creative ideas and solutions to differentiate the Combined/CWB brand and deliver a differentiated customer claims experience
Communicate with claims team on relevant topics and training that may be needed to ensure the Combined/CWB claim brand is accurately represented to our customers and producers
Single point of contact for assigned TPA relationship including timely response to claim inquiries, product training, and resolution of claim escalations
Partner cross functionally to drive resolution to claim problems, inquiries, and concerns including root cause analysis and corrective actions.
Develop and maintain strong partnerships with RVPs, BDMs and Account Management
Present to brokers and customers on claims process, service and capabilities
Drive a customer centric/sales culture within the NA claim organization
COMPETENCIES
Problem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation.
ContinuousLearning:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth
Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
Adaptability:Ability to re-direct personal efforts in response to changing circumstances.Is receptive to new ideas and new ways of doing things.Effectively prioritizes according to competing demands and shifting objectives.Can navigate through uncertainty and knows when to change course
ResultsOrientation:Effectively executes on plans, drives for results and takes accountability for outcomes.Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.Takes full accountability for achieving (or failing to achieve) desired results
ValuesOrientation:Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.Is direct truthful and trusted by others.Acts as a team player.Acts ethically and maintains a high level of professional integrity.Fosters high collaboration within own team and across the company; constantly acts and thinks “OneChubb”
Skills
Ability to influence behavior through collaboration and partnership
Exceptional customer service and strong ownership of relationships
Strong written and verbal communication skills
Strong presentation skills
Ability to maintain high energy and positive attitude
Empathize with internal and external customers and effectively diffuse difficult situations
Ability to multitask and manage multiple projects concurrently
Excellent organizational and time management skills
Ability to think strategically and operate in a consultative manner to drive optimal claim experience
Education and Experience
Bachelor’s Degree required
5+ years of insurance related experience in claims (preferred)
2+ years of relationship management experience
The pay range for the role is $115,000 to $135,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
ABOUT CHUBB BENEFITS
Combined Insurance Company of America (Chubb Benefits) is a leading provider of supplemental accident, health, disability, and life insurance products in the U.S. and Canada. Headquartered in Chicago with a tradition of more than 100 years of success, we are committed to making the world of supplemental insurance easy to understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by AM Best.
ABOUT CHUBB
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司,業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市(紐約證券交易所:CB),為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室,全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲,安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場,並在中國設有合資企業。安達人壽自1976年踏足香港,並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求,安達人壽香港(安達人壽保險有限公司)透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
Life InsuranceSavings InsuranceAccident & Health InsuranceMedical InsuranceInvestment InsuranceEducation InsuranceRetirement PlanningWealth Management Solutionsand Commercial Insurance
How much do Customer Service & Support jobs in Illinois pay?
Based on 3630 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Illinois right now?
There are currently 26,240 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Illinois?
Companies currently hiring include Domino's, Great Clips Inc., Albertsons Companies, Starbucks, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Illinois?
Yes — 1810 of the 26240 open customer service & support positions offer remote or hybrid work (672 remote, 1138 hybrid).
How do I apply for Customer Service & Support jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Illinois