Gurnee, Illinois, United States · On-site
$18/hr–$30/hr
SUMMARY: Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service. ESSENTIAL FUNCTIONS: …
Skills: Customer Service, Call Center Operations, Cross-selling, Fraud Prevention, Account Maintenance
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Provide professional customer service and information regarding credit union products via telephone and digital channels. Responsible for processing transactions, resolving member inquiries, and meeting monthly sales targets through cross-selling.
Requires a high school diploma and at least one year of customer service or retail sales experience. An associate degree and call center experience are preferred.
SUMMARY: Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.
ESSENTIAL FUNCTIONS:
SECONDARY FUNCTIONS:
QUALIFICATIONS:
The base pay for this position is $18.32 to $30.54 per hour. This position is eligible for a sales incentive/goal program. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.
More than just banking.
There’s a big difference between simply having a financial institution — and having a financial institution that truly cares about you. As a credit union, we exist solely to serve the diverse financial needs of our members — people like you. In fact, ALEC is owned by the very individuals it serves — not private investment groups or public shareholders. That’s an important distinction from many other financial institutions. As a not-for-profit financial co-operative, after paying our credit union’s expenses and setting aside its mandated reserves, we return the money that’s left over right back to ALEC members. That giveback takes the form of lower rates on loans, higher rates on savings, reduced or eliminated fees, and more and better services. Those savings can add up to a significant sum every week, every month, every year. At ALEC, we believe our members truly appreciate the exceptional value we provide, and the honesty and sincerity with which we deliver it. Our goals are simple and transparent. We’re completely dedicated to helping you succeed financially and arming you with knowledge that helps you make the best possible financial decisions — even if it means you end up going elsewhere. It’s a philosophy that places people above profits. Which means you can depend on ALEC to work hard earning your trust, while providing unsurpassed personal service — every single day.
Offices: 325 Tri State Pkwy, Gurnee, Illinois 60031, US
More than just banking.
There’s a big difference between simply having a financial institution — and having a financial institution that truly cares about you. As a credit union, we exist solely to serve the diverse financial needs of our members — people like you. In fact, ALEC is owned by the very individuals it serves — not private investment groups or public shareholders. That’s an important distinction from many other financial institutions. As a not-for-profit financial co-operative, after paying our credit union’s expenses and setting aside its mandated reserves, we return the money that’s left over right back to ALEC members. That giveback takes the form of lower rates on loans, higher rates on savings, reduced or eliminated fees, and more and better services. Those savings can add up to a significant sum every week, every month, every year. At ALEC, we believe our members truly appreciate the exceptional value we provide, and the honesty and sincerity with which we deliver it. Our goals are simple and transparent. We’re completely dedicated to helping you succeed financially and arming you with knowledge that helps you make the best possible financial decisions — even if it means you end up going elsewhere. It’s a philosophy that places people above profits. Which means you can depend on ALEC to work hard earning your trust, while providing unsurpassed personal service — every single day.
Offices: 325 Tri State Pkwy, Gurnee, Illinois 60031, US