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$60k–$70k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, HSA option, Vacation time, Holidays
Posted 9d ago
~40 hrs/week
Responsibilities
The Implementation Manager is responsible for overseeing new customer onboarding, including scheduling training and managing the software rollout process. They act as a relationship manager to drive software adoption, ensure customer retention, and facilitate interdepartmental support.
Requirements
Candidates must have at least 3 years of relevant professional experience in software, financial services, or fintech, along with a bachelor's degree or equivalent education. Strong skills in customer success, training, and cross-functional collaboration are essential for this role.
Full job description
About Procare
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Implementation Manager is responsible for new customer onboarding and engagement related to the implementation of Procare’s software. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed.
What you’ll do:
Serve as the customer relationship manager throughout software implementation.
Timely engagement with customers to schedule and complete onboarding of Procare’s software.
Train and coach users, through software consultation calls, how to effectively use the software functionality as it relates to customer billing strategy
Ensure clarity around planning and executing customer rollout of software
Drive adoption of key features and benefits to ensure customer retention
Work interdepartmentally to facilitate customer implementation and or support needs to remove barriers to software utilization
Share customer feedback around feature/product enhancements that would meet needs and/or drive increased processing volume
Drive individual and team metrics to maximize customer adoption
Assist with special projects as needed
Our ideal candidate will have:
3+ years' professional relevant experience, financial services or fintech, or in the software industry – sales and training is a plus
Bachelor’s degree or combination of education and relevant experience
Relevant certifications will be considered also
Experience assisting new customers with implementation of software
Knowledge of Payment Operations industry, products, and services
Strong focus on customer success
Ability to train, coach, and influence customer use of software
Excellent verbal and written communication skills
Excellent organizational skills, attention to detail, and time management
Strong analytical and problem-solving skills
Ability to work with cross-functional and remote teams
Proficient with Microsoft Office and other business applications
Energy, passion, and imagination. You will be challenged and will also have an opportunity to make a difference for children, families and early childhood educators.
Physical Requirements:
This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
Use of computer, telephone, and other office equipment for the greater part of the workday
Occasional travel may be required for this position
Vacation time, holidays, sick days, volunteer & personal days
401K Plan with employer match and immediate vesting
Employee Stock Purchase Plan
Employee Discount Program
Medical, Dependent Care, and Transportation FSA Plans
Company paid Short and Long-Term disability and Life Insurance
RTD EcoPass for all Denver employees
Tuition Reimbursement and continued Professional Development
Fast paced, high energy workplace environment in prime downtown location
Regular company provided meals
Salary
$60,000 - $70,000/year DOE
Location
This position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.
Trusted by over 40,000 child care centers for over 30 years.
Industry
Software Development
Company size
201-500 employees
Founded
1992
Headquarters
Denver, Colorado
LinkedIn followers
18,612
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.
We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. Visit ProcareSolutions.com to learn more.
Offices: 1125 17th St, Suite 1800, Denver, Colorado 80202, US · 1 West Main St, Ste 201, Medford, OR 97501, US
Child Care Management SoftwareChild Care Check-in SolutionsChild Care Security SolutionsChild Care AccountingDay Care Payment ProcessingAutomated Tuition CollectionChildcare Management SoftwareDaycare Management SoftwarePreschool Management Softwareand Childcare Payroll Software
How much do Customer Service & Support jobs in Georgia pay?
Based on 1784 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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