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Full-time
high school
Posted 6d ago
~40 hrs/week
Responsibilities
The Service Technician II is responsible for completing resident maintenance requests and performing repairs across plumbing, electrical, and HVAC systems. They must ensure all work complies with safety regulations while maintaining property conditions and providing exceptional customer service.
Requirements
Candidates must have a high school diploma and a strong background in residential construction, maintenance, and remodeling. A valid driver's license and the ability to perform physical tasks such as lifting up to 100 lbs are required.
Full job description
Summary of Responsibilities
The Service Technician II plays a vital role in maintaining the quality, safety, and habitability of homes managed by FirstKey Homes. This position is responsible for completing resident maintenance requests, performing repairs, and ensuring homes remain in excellent condition.
Operating both independently and as part of a team, the Service Technician II executes a broad range of tasks across multiple trades—including plumbing, electrical, HVAC, and general home maintenance. The role requires daily travel throughout the assigned market to complete service requests using company-provided tools, materials, and inventory.
Success in this role involves timely, high-quality repair work and a strong commitment to delivering exceptional customer service to residents.
Essential Duties
Ensure all maintenance and repairs comply with company policies, building codes, and state/federal regulations (OSHA, EPA, ADA, Fair Housing, HAZCOM, etc.).
Identify and report hazards or unsafe conditions promptly to prevent safety risks.
Maintain, repair, and safely operate tools and equipment, ensuring compliance with safety protocols.
Respond to residents in a courteous and professional manner, ensuring prompt resolution of service requests.
Prioritize maintenance requests based on urgency and impact on resident comfort and safety.
Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance to avoid costly repairs.
Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure.
Maintain accountability of fleet vehicles, parts, tools, and supplies, ensuring necessary items are available for routine and emergency repairs.
Complete service requests in a professional and timely manner to maintain property conditions and protect company assets.
Other duties may be assigned by the manager based on company needs.
Working Conditions
Indoor and outdoor work in varied weather conditions, including extreme heat, cold, and precipitation.
Frequent physical activity, including standing, walking, climbing stairs, bending, kneeling, and lifting up to 50 - 100 lbs.
Exposure to potential hazards, such as electrical systems, construction environments, chemicals, and power tools, requiring adherence to strict safety protocols.
Must be available for evenings, weekends, and on-call rotations as needed.
Extensive field work within the assigned market, with 90% of time spent at homes performing maintenance and repairs and commuting between properties using a company-provided vehicle.
Responsible for maintaining fleet vehicle, tools, and equipment to ensure readiness for travel and job performance.
Required Education & Experience
High School Diploma or equivalent.
Strong background in residential construction, maintenance, and remodeling across multiple trades.
Experience performing repairs and maintenance on plumbing, electrical, HVAC systems, appliances, and general home infrastructure.
Valid driver’s license, auto insurance, and reliable, work-appropriate transportation for extensive field travel.
Knowledge of building codes, municipal by-laws, inspections, estimating, and project planning.
Experience reading, writing, and evaluating project specifications and scopes of work.
Preferred Education & Experience
Previous experience in multi-family or single-family home maintenance.
Hands-on experience with drywall, texturing, painting, and basic mechanical systems (HVAC, Electrical, Plumbing, Roofing).
HVAC, Environmental, Mold, or other industry-related certifications.
Prior experience in general trades, construction, property management, or renovation work.
Familiarity with preventative maintenance programs and property inspections.
Training or coursework in building maintenance, construction management, or a related field.
Required Knowledge
Safety & Compliance – Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other state and federal regulations related to property maintenance and workplace safety.
Technology & Systems – Ability to use mobile devices (iPads, smartphones) and maintenance management software to receive work orders, document repairs, and communicate with teams.
Building & Construction – Knowledge of materials, methods, and tools used in the construction, repair, and maintenance of residential homes.
Mechanical Systems – Familiarity with HVAC, plumbing, electrical, and appliance repair, including troubleshooting and maintenance best practices.
Preventive Maintenance – Understanding how to identify potential issues early, perform routine inspections, and take proactive steps to reduce major repairs.
Customer Service – Ability to assess and respond to resident needs while ensuring a positive customer experience.
Fleet & Equipment Management – Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment used in daily field operations.
Required Skills
Troubleshooting – Ability to diagnose and resolve maintenance issues efficiently.
Critical Thinking – Using logic and reasoning to identify solutions to maintenance challenges.
Repairing – Hands-on experience in diagnosing and repairing home systems and appliances.
Equipment Selection – Choosing the right tools and equipment for maintenance tasks.
Time Management – Managing workload efficiently and prioritizing service requests.
Communication – Effective verbal and written communication for clear work orders and resident interactions.
Work Styles & Behaviors
Safety-Oriented – Prioritizes safety in all tasks, follows protocols, and proactively identifies hazards.
Attention to Detail – Thorough and precise in completing work to ensure quality repairs and maintenance.
Cooperation – Works well with colleagues, residents, and leadership, demonstrating a professional and team-oriented attitude.
Dependability – Reliable, responsible, and committed to completing tasks efficiently and on time.
Independence – Capable of working effectively with minimal supervision, taking ownership of assigned tasks.
Adaptability/Flexibility – Open to change and able to handle a variety of maintenance tasks in a dynamic work environment.
Problem-Solving Mentality – Approaches challenges with a solutions-focused mindset to efficiently resolve issues.
Strong Work Ethic – Maintains a high standard of professionalism and dedication to the job.
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
Related keywords
Service TechnicianPlumbingElectricalHVACMaintenanceResidential constructionAppliance repairOSHAEPAADAFair HousingHAZCOMPreventive maintenanceProperty inspectionsTroubleshootingBuilding codes
With more than 50,000 single-family rental homes in 28 desirable markets nationwide, FirstKey Homes is committed to help our residents find the space they need, the privacy they want and the peace of mind they deserve.
To accomplish this, we offer an unmatched resident experience, caring communication and an industry-leading loyalty program, FirstKey Homes Rewards, to give our residents more of what they need to love where they live.
Our team members, affectionately called Keypers, embody our company values and are the key to our inclusive culture where belonging thrives. We call it #LifeatFKH. At FirstKey Homes, we have made a commitment to our team members that we will:
• Welcome You with care and help you understand the important role you play at FirstKey Homes
• Grow You by providing opportunities where you are empowered to use your particular skillset and encouraged to invest in your future career growth
• Include You by celebrating your uniqueness where your voice will be heard and welcomed
• Reward You throughout your career at FKH with benefits, rewards and recognition that value your contributions.
Join us and be a part of our team of purple-powered Keypers and enjoy #LifeatFKH!
Apply for an open job role and join this exceptional team!
Offices: 1850 Parkway Place, Marietta, GA 30067, US · 650 West Grand Avenue, Elmhurst, IL 61026, US · 6982 Hillsdale Court, Indianapolis, IN 46250, US · 300 West 80th Street, Kansas City, MO 64114, US · 8046 North Brother Blvd., Barlett, TN 38133, US
Single Family RentalsReal Estate InvestmentsProperty ManagementMaintenanceand Customer ServiceRental PropertyRentalProperty ManagementReal Estate
How much do Customer Service & Support jobs in Georgia pay?
Based on 1737 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 22,052 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1480 of the 22052 open customer service & support positions offer remote or hybrid work (794 remote, 686 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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