Washington, District of Columbia, United States · On-site
$150k–$180k/yr
Consequential Work. Dedicated People. About Onebrief Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Today, many critical planning workflows still rely o…
Skills: Operational Planning, Customer Relationship Management, Stakeholder Management, Technical Troubleshooting, Bureaucratic Navigation
District of Columbia, United States · Hybrid
Role Description Narrative Strategies seeks an IT intern for their Washington, DC offices. The IT Intern will assist with day-to-day IT operations, helping with technology set-up, troubleshooting, and keeping our IT envi…
Skills: MacOS Support, Apple Hardware, Microsoft 365, Technical Troubleshooting, Customer Service
Washington, District of Columbia, United States · On-site
$94k–$108k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Interim Top Secret Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Network and Telecommunications Job …
Skills: Audiovisuals, Audiovisual Systems, Teleconferencing Systems, Microsoft Teams, Zoom
Washington, District of Columbia, United States · On-site
$18/hr–$21/hr
We are hiring immediately for a full time BARISTA position. Location: IDB - 1300 New York Avenue Northwest, Washington, DC 20577. Note: online applications accepted only. Schedule: Full time schedule. Monday through Frid…
Skills: Espresso Preparation, POS Operation, HACCP Compliance, Customer Service, Cash Handling
Washington, District of Columbia, United States · On-site
$85k–$95k/yr
Job DetailsJob Location: Washington DC - Washington DC, DC 20007Position Type: Full TimeSalary Range: $85,000.00 - $95,000.00 SalaryJob Category: Restaurant - Food ServiceTen Five Hospitality is excited to announce the l…
Skills: Fine Dining Service, Hospitality Management, Team Development, Financial Stewardship, Operational Excellence
Washington, District of Columbia, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Organizational skills, Multi-tasking, Microsoft Office Suite, Writing, Speaking
Washington, District of Columbia, United States · On-site
At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experience…
Skills: Valet Parking, Customer Service, Manual Transmission Operation, Parallel Parking, Luggage Handling
Washington, District of Columbia, United States · On-site
$109k–$142k/yr
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housin…
Skills: Executive Support, Microsoft 365, Windows 11, macOS, iOS
Washington, District of Columbia, United States · On-site
$58k–$68k/yr
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive …
Skills: GDS (Sabre), International Travel Management, Customer Service, Domestic Travel Arrangements, Complex Fare Calculation
Washington, District of Columbia, United States · On-site
$20/hr–$30/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Customer Service, Medical Communication
Washington, District of Columbia, United States · On-site
$32/hr–$43/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Job Qualification…
Skills: Customer Service, Desktop Support, Software Support, Windows 10, Windows 11
Washington, District of Columbia, United States · On-site
$40/hr–$45/hr
Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – Firs…
Skills: Audio/Visual Support, ITIL Process, VIP Support, Conference Room Setup, Deskside Support
District of Columbia, United States · On-site
At A Glance If you enjoy completing independent projects, are interested in collaborating with renowned consumer electronics brands, and don’t want to be stuck at a desk all day, then our Retail Merchandising Specialist …
Skills: Merchandising, Customer Service, Relationship Building, Retail Operations, Product Installation
Washington, District of Columbia, United States · On-site
$47k–$53k/yr
Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your…
Skills: Preventative Maintenance, Apartment Refurbishing, Janitorial Services, Customer Service, CFC Universal Certification
Washington, District of Columbia, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Needs Discovery, Product Positioning
Washington, District of Columbia, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Needs Discovery, Solution Selling
Washington, District of Columbia, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Needs Discovery, Solution Selling
Washington, District of Columbia, United States · Hybrid
$90k–$112k/yr
Job Title: Manager, Programs: Operations Department: Programs Reports To: Assistant Vice President, Programs: Outreach & Operations FLSA Status: Exempt Direct Reports: Specialist, Programs: Outreach & Operations Salary R…
Skills: Strategic Planning, Program Management, People Management, Vendor Management, Contract Administration
Washington, District of Columbia, United States · Remote OK
$90k–$110k/yr
A Day in the Life: The Corporate Sales Account Manager, Washington DC is responsible for being customer driven and growth oriented to drive business and capitalize on opportunities that result in increased revenue within…
Skills: B2B Sales, Account Management, Contract Negotiation, Pipeline Management, Financial Acumen
Washington, District of Columbia, United States · Remote OK
$21/hr
Approval Specialist I Passion for Patients, Equity, Kindness, Accountability, Respect and Excellence Are you ready to make a difference? About Us Patient Advocate Foundation (PAF), a national non-profit, headquartered in…
Skills: Customer Service, Patient Engagement, Phone Communication, Application Processing, Confidentiality
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage the entire customer relationship within HQDA to expand product usage and ensure annual renewals. Act as a bridge between users and the product engineering team to communicate needs and provide technical support.
Requires a Top Secret clearance with SCI eligibility and proven experience leading operational planning at multi-star military headquarters. Must possess advanced military education and the ability to navigate complex government bureaucracies.
Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.
Today, many critical planning workflows still rely on fragmented systems, static documents, and disconnected tools that make collaboration and decision-making unnecessarily difficult. Onebrief brings modern software, AI, and real-time collaboration into those environments, helping teams operate with greater clarity, coordination, and adaptability in situations where decisions carry real-world consequences.
We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.
Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.
Required: Top Secret clearance with eligibility for SCI
In person in the National Capital Region
You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer.
You deeply understand large military headquarters and want to apply that within HQDA. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we’re about to run a planning exercise, which will be the clients first exposure to our product. No one is worried, because they know you’ve taken care of it.
You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls
You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
You’re intense about our mission. It’s a core part of who you are
You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions.
You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Advanced military education: Command and Staff, Advanced Military Studies.
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
Most importantly, you are a true Onebriefer:
You are obsessed with creating value for real users
You are ambitious, scrappy, and a creative problem-solver
You learn quickly, work iteratively, and naturally seek collaboration
You approach your work with integrity, intellectual honesty, and a low ego
You communicate frankly, clearly, and succinctly
You thrive as a self-starter, embracing autonomy and ambiguity
Your mission at each major headquarters under your responsibility,
Own the entire customer relationship, from users up to Generals throughout HQDA.
Rapidly expand product usage until ~100% of HQDA workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
Instill the Onebrief brand image.
Enable our expansion to Allies and Partners.
Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.
You will also:
Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of customer social dynamics in order to support renewals and future sales.
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?
You’ll also need technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
Plan at the speed of war
The operating system for modern command. With Onebrief, leaders can enable a superhuman command: one that makes brilliant decisions, scales output, and is optimally efficient. Currently live on NIPR, SIPR, and JWICS. Learn more at onebrief.com
Offices: 3161 Ala Ilima St, Honolulu, Hawaii 96818, US
Based on 559 listings with disclosed salaries, most customer service & support jobs in District of Columbia pay between $60k–$133k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,120 open customer service & support positions in District of Columbia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Starbucks, Marriott International Hotels, Inc., Compass Group, among others. Browse the listings above to see every active employer.
Yes — 353 of the 2120 open customer service & support positions offer remote or hybrid work (175 remote, 178 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
