Washington, District of Columbia, United States · Remote OK
$21/hr
Approval Specialist I Passion for Patients, Equity, Kindness, Accountability, Respect and Excellence Are you ready to make a difference? About Us Patient Advocate Foundation (PAF), a national non-profit, headquartered in…
Skills: Customer Service, Patient Engagement, Phone Communication, Application Processing, Confidentiality
Hampton, Virginia, United States · On-site
$19/hr–$21/hr
PATIENT ADVOCATE FOUNDATION Call Counselor II Job Description Position: Call Counselor II Overtime Status: Non-Exempt Department: Non-Profit Program Administration Reports To: Director, Non-Profit Program Administration …
Skills: Customer Service, Data Entry, Medical Terminology, Interpersonal Skills, Oral Communication
Hampton, Virginia, United States · Hybrid
$19/hr–$21/hr
Are you working in a healthcare environment and ready for a change? PAF’s Financial Support Programs help patients that are suffering a life threatening or debilitating illness. We are seeking Approval Specialist I…
Skills: Empathic Listening, Customer Service, Call Center Operations, Medical Terminology, Bilingualism
Washington, District of Columbia, United States · On-site
Case Manager III Passion for Patients, Equity, Kindness, Accountability, Respect and Excellence Are you ready to make a difference? About Us Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hamp…
Skills: Case Management, Health Insurance Appeals, Medical Terminology, Prior Authorization, Insurance Reimbursement
Hampton, Virginia, United States · On-site
$18/hr–$20/hr
Finance Expenditure Clerk Job Description Expenditure Clerk Job Description Department: Finance Reports to: Accounting Manager Staff reporting to this position: None Type of employment: Core hours of operation: Full-Time…
Skills: Expenditure Review, Auditing, Data Entry, Microsoft Outlook, Microsoft Word
Washington, District of Columbia, United States • Remote OK
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The Approval Specialist I engages directly with patients and providers to guide them through the TotalAssist program application process over the phone. They are responsible for explaining program guidelines and delivering professional customer service while maintaining strict confidentiality.
Candidates must be able to provide professional customer service and maintain high levels of integrity and confidentiality. The role requires availability for part-time hours between 8:30 a.m. and 5:30 p.m. EST.
Approval Specialist I
Passion for Patients, Equity, Kindness, Accountability, Respect and Excellence
Are you ready to make a difference?
About Us
Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to provide case management services and financial aid to Americans with chronic, life threatening and debilitating illnesses. To read more about us, please visit our website at www.patientadvocate.org.
The opportunity
Patient Advocate Foundation (PAF), we are actively seeking talented individuals to serve in part -time temporary roles on the PAF TotalAssist team as an Approval Specialist I.
We are seeking up to 20 part time/PRN employees to supplement our workforce beginning on or after August 10, 2026.
This part-time position offers a commitment of 15 to 29 hours per week, scheduled within the business hours of 8:30 a.m. to 5:30 p.m. EST, Monday through Friday. For instance, following the initial training period, the weekly schedule may be structured as Monday through Friday from 11:00 a.m. to 4:30 p.m. or Tuesday through Friday from 10:00 a.m. to 5:00 p.m. These roles can be performed remotely and are anticipated to last between 3 to 6 months, in addition to the traditional peak volume period from January through March, at a rate of $21.00 per hour.
PAF is willing to accommodate flexible work schedule preferences and days of availability, given the part-time/PRN nature of the position. Furthermore, there is potential for these roles to transition into full-time positions with benefits if vacancies arise or if there is long-term growth within the program.
In this role, an Approval Specialist I will be responsible for engaging directly with patients and providers reaching out to the Patient Advocate Foundation’s (PAF) TotalAssist Program for support. This specialist will be tasked with guiding callers through the application process over the phone while clearly explaining the guidelines of the TotalAssist program. This position requires delivering customer service with both professionalism and integrity. It is essential to maintain strict confidentiality regarding all information and program guidelines acquired during employment with the Patient Advocate Foundation.
PAF is an Equal Opportunity Employer.
Established in 1996, Patient Advocate Foundation has been breaking down healthcare barriers for patients diagnosed with chronic, life threatening and/or debilitating illnesses by ensuring they have access to care, preserving their financial stability and safeguarding their employment. As a nonprofit healthcare industry leader, PAF offers free bilingual support, education and guidance to patients nationwide, earning them their sixth consecutive Four Star Charity Rating by Charity Navigator.
Offices: 421 Butler Farm Rd, Hampton, Virginia 23666, US
Established in 1996, Patient Advocate Foundation has been breaking down healthcare barriers for patients diagnosed with chronic, life threatening and/or debilitating illnesses by ensuring they have access to care, preserving their financial stability and safeguarding their employment. As a nonprofit healthcare industry leader, PAF offers free bilingual support, education and guidance to patients nationwide, earning them their sixth consecutive Four Star Charity Rating by Charity Navigator.
Offices: 421 Butler Farm Rd, Hampton, Virginia 23666, US
