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Skills: Sales, Customer Service, Cash Handling, Point-of-Sale (POS) Systems, Communication
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Snowmass Village, Colorado, United States · On-site
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Company Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, d…
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Snowmass Village, Colorado, United States · On-site
Mid level
Company Description Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Lime…
Skills: Hospitality Management, Private Club Operations, Ski Equipment Handling, Team Leadership, Guest Relations
Company Description With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes…
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Full-time, Temporary
high school, bachelor degree
Paid Time Off Programs, Paid Leave Programs, Employee Ski Pass, Dependent Ski Passes, Other Company Perks
Posted 11d ago
~40 hrs/week
Responsibilities
Sell and promote mountain products including lift tickets, season passes, and rentals while processing transactions. Deliver exceptional guest service and resolve ticketing issues in both indoor and outdoor environments.
Requirements
Requires a high school diploma and at least one year of professional experience, with POS system experience preferred. Must be able to work in adverse weather conditions and lift up to 50 lbs.
Full job description
Company Description
With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.
Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and Facebook.
Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Job Description
The Frontline Mountain Sales Agent sells and promotes Aspen Skiing Company products, including lift tickets, season passes, equipment rentals, lessons and activities. The Frontline Mountain Sales Agent engages directly with guests, processes transactions, and delivers exceptional guest service in both indoor and outdoor environments. This role may be based at any Aspen Skiing Company location. This position reports to the Ticket Office Manager.
Job Posting Deadline
Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season.
Sell and promote seasonally offered products and services, including lift tickets, season passes, rentals, lessons, and activities
Process transactions, handle payments, and reconcile sales at the workstation
Greet and assist guests in various weather conditions, ensuring smooth and efficient lift access
Deliver outstanding guest service, adapting to different situations to create a positive experience
Research, troubleshoot, and resolve ticket-related issues while following company policies and procedures
Stay informed about Aspen Skiing Company’s offerings, events, and software systems through ongoing training
Educate guests about Aspen Skiing Company’s environmental initiatives and community programs
Other duties as assigned
Qualifications
Education & Experience Requirements
High School Diploma or equivalent required; college degree preferred
Minimum of one year of professional experience required; resort experience preferred
Minimum of one year of experience using a Point-of-Sale (POS) system preferred
Knowledge, Skills & Abilities
Strong communication and comprehension skills in English
Strong cash-handling skills and ability to accurately process transactions
Accuracy in processing payments, issuing tickets, and maintaining records
Strong teamwork and collaboration skills to ensure seamless guest experiences across departments
Ability to interact professionally with guests, resolve concerns, and create a welcoming environment
Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools
Ability to troubleshoot ticketing or access issues while maintaining company policies
Comfortable working in various weather conditions and maintaining professionalism in high-pressure situations
Additional Information
Work Environment & Physical Demands
Ability to be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Paid Time Off Programs
Paid Leave Programs
Employee Ski Pass and Dependent Ski Passes
Other company perks
#ASPENHP2627
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
The hospitality division of Aspen One, featuring a portfolio of hotels, residences and private clubs.
Industry
Hospitality
Company size
11-50 employees
Founded
2020
Headquarters
Aspen, Colorado
LinkedIn followers
7,622
Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City.
Aspen Hospitality’s Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, and Denver, and in Ketchum, Idaho. Two new Limelight hotels will also open in 2025 in Boulder, Colorado and Mammoth, California.
Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co.
Offices: 675 E Durant Ave, Aspen, Colorado 81611, US · 355 S Monarch St, Aspen, Colorado 81611, US · 65 Wood Rd, Snowmass Village, Colorado 81615, US · 151 S Main St, Ketchum, Idaho 83340, US · 501 E Dean St, Aspen, Colorado 81611, US
How much do Customer Service & Support jobs in Colorado pay?
Based on 2387 listings with disclosed salaries, most customer service & support jobs in Colorado pay between $50k–$115k per year. Individual offers vary with seniority, company size, and specialization.
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