Customer Experience Management Trainee (New Grads)
Tolleson, Arizona, United States · On-site
Entry level$5.2B raised
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Customer Experience Management Trainee (New Grads)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
401(k) With Company Match, Overtime Opportunity, Healthcare Premiums, Dental Benefits, Vision Benefits, Wellness Program
Posted 12d ago
~40 hrs/week
Responsibilities
Participate in an 18-24 month leadership development program to master last-mile delivery and fulfillment operations. Responsibilities include managing customer experiences at vending machines and driveways while learning end-to-end operational systems.
Requirements
Candidates must have earned a bachelor's degree within the last three years and possess a valid driver's license. Physical ability to perform demanding tasks, including lifting 50lbs and working in extreme weather, is required.
Full job description
Market Operations Leadership Development Program — New Graduate
Most jobs ask you to figure out your future before your first day. This one doesn't.
This is an 18 to 24 month leadership development program that leads to an operations leadership role in one of our last mile delivery locations, iconic car Vending Machines, or new car showrooms across the country.
Even better than that, every six months you'll apply what you’ve learned through mentorship and coursework to get certified in a different part of how Carvana actually operates.
About the Opportunity:
Our Leadership Development Program starts where many Carvana leaders did, the Market Operations Customer Advocate role. Along with creating memorable experiences on the driveway or at our state of the art Car Vending Machine, you’ll also:
Put our AI and products to work every day (we're a tech company that also sells cars), learning the systems that move a car from click to customer.
Learn how a world-class fulfillment operation moves cars, haulers, and people from first to last mile, and build the skills to lead one.
Drive our signature car hauler (the image of Carvana on the road that we designed ourselves) to deliver a curated experience that our customers will never forget.
Get your hands on the whole operation, from the detail bay to the driveway, learning the work by doing it instead of reading about it.
Learn and work at our unmistakable car Vending Machines.
Develop leadership skills and credentials that will unlock career opportunities in driving fast-growth operations.
Who we're looking for
You earned your Bachelor's degree in the last three years
You're drawn to customer-obsessed operations that are tech-forward, fast-growing, and complex enough to never get boring.
You're curious how a real company actually runs, end to end, not just the part in front of you.
You want a program with a real finish line, one built to launch you into operations leadership.
Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
Related keywords
Market OperationsLeadership Development ProgramLast Mile DeliveryFulfillmentCustomer AdvocateDOT Medical CardCar Vending MachineLogisticsSupply ChainOperational Excellence
Meet our thousands of happy employees and explore our exciting experiences. At Carvana, We'll Drive You Happy® .
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
2012
Headquarters
Tempe, Arizona
LinkedIn followers
106,082
Total funding
$5.2B
Carvana (NYSE: CVNA) is an industry pioneer for buying and selling used vehicles online. As the fastest growing used automotive retailer in U.S. history, its proven, customer-first ecommerce model has positively impacted millions of people's lives through convenient, accessible and transparent experiences.
Carvana allows customers to browse a nationwide inventory and purchase a vehicle from the comfort of their home entirely online, benefiting from a 7-day money back guarantee, home delivery and more. Customers also have the option to sell or trade-in their vehicle online in seconds.
Carvana brings a continued focus on people-first values, industry-leading customer care, technology and innovation, and is the No. 2 automotive brand in the U.S. on the Forbes 2022 Most Customer-Centric Companies List. Carvana is one of the four fastest companies to make the Fortune 500. For more information, please visit www.carvana.com and follow us on LinkedIn, @gocarvana on Instagram, @Carvana on X, and @gocarvana on TikTok.
Carvana also encourages investors to visit its Investor Relations website as financial and other company information is posted.
Offices: 300 E Rio Salado Pkwy, Tempe, Arizona 85281, US
auto sales and ecommerceE-CommerceAutomotiveInternetAutonomous Vehicles
How much do Customer Service & Support jobs in Arizona pay?
Based on 1318 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $48k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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