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$70k–$121k/yr
Full-time
bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
The consultant optimizes technology configurations and drives product integration to enhance financial advisors' sales effectiveness and practice growth. They provide customized consulting to align digital strategies with business objectives and champion the adoption of the company's technology suite.
Requirements
Requires a bachelor's degree in business or a related field and at least 2 years of consultation experience within financial services or a similar industry. Candidates must possess advanced hardware and software troubleshooting skills and a proven ability to lead and facilitate groups.
Full job description
About the Job:
The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual’s technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels.
What You'll Do:
Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs.
Assist advisors and teams in using Northwestern Mutual’s technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity.
Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.
Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes.
Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding.
Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience.
Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs.
Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership.
Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices.
Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction.
Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage.
Help prepare users for new technology deployments by assisting with training and communication of benefits.
Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration.
Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts.
Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study.
Travel may be required based on supported offices.
What You'll Bring to the Role:
Bachelor’s degree in business or related field, or equivalent experience.
Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry.
Experience coaching and training professionals.
Technology support experience preferred.
Ability to understand sales-focused software technology and its benefits.
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool
Ability to build and maintain relationships.
Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.)
Demonstrated ability to lead and facilitate groups of people.
What Sets you apart:
Adaptive Communication - Adaptive Communication: Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.
Consulting - Consulting: Connects with stakeholders to understand and gain specific information to help resolve customer problems in a given domain. Communicates effectively intent to customers, solicits customer requirements, utilizes domain knowledge and collaborates with the right stakeholders.
Field Advocacy - Field Advocacy: Serves as an advocate and liaison of the field to produce meaningful interactions with the field that increase awareness and satisfaction with products and services; brings a field-centric mindset to value creation, prioritization, sequencing, and/or design of digital product enhancements, to maximize value to the field and increase the effectiveness of adoption.
Interpersonal Savvy - Interpersonal Savvy: Relates well to all kinds of people inside and outside of the organization. Builds appropriate rapport, constructive and effective relationships. Uses diplomacy and tact and diffuses high-tension situations comfortably.
Prioritization - Prioritization: Assesses and accurately assigns priority levels to different tasks based on importance, urgency, and alignment to business and strategic goals.
Technical & Digital Acumen - Technical & Digital Acumen: Leverages knowledge and approaches of digital products and technologies to solve problems, complete tasks and accomplish goals. Demonstrates effective adaptability to new and emerging technologies.
Training Needs Analysis - Training Needs Analysis: Identifies skills gaps using data analysis and qualitative observation and advises on learning needs for successful individual and organizational performance.
#LI-Hybrid
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Compensation Range:
Pay Range - Start:
$70,320.00
Pay Range - End:
$105,480.00
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Related keywords
Financial ServicesLANMobile DevicesOperating SystemsInsurance Sales CycleInvestment Sales CycleEnterprise TechnologyDigital Product EnhancementsSoftware Support ToolsOutcome-Based ModelFINRATechnical IntegrationBusiness Process OptimizationClient-Advisor Experience
At Northwestern Mutual, our financial advisors are ready to meet you where you are and stay with you long-term. Get financial clarity with a people-first plan designed to uncover new opportunities and potential blind spots. The right time to plan is right now.
With $265.0 billion in assets under management, $28.1 billion in revenues, and over $1.8 trillion in life insurance protection in force, we've served more than 4.5 million people through our life, disability income, and long-term care insurance, annuities, brokerage, advisory services, trust services, and discretionary portfolio management solutions. Our wealth management company and investment services manage over $125 billion in client assets.
We're proud to support our growing field force of financial advisors across the country, as well as our corporate office employees in Milwaukee and New York. As we continue to grow, we believe diversity makes us stronger in shaping the future of financial security.
Explore career opportunities with us: https://jobs.northwesternmutual.com/. Financial representatives and interns are independent contractors, not Northwestern Mutual employees. https://www.northwesternmutual.com/social-media-guidelines
Offices: 720 East Wisconsin Avenue, Milwaukee, WI 53202-4797, US
To learn about our company visit Northwestern Mutual's website at www.northwesternmutual.comWealth ManagementFinanceEmployee BenefitsAdviceConsultingLife InsuranceEducationInsuranceFinancial Services
How much do Customer Service & Support jobs in Arizona pay?
Based on 1318 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $48k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Domino's, Kroger, Circle K, Great Clips Inc., Costco Wholesale, among others. Browse the listings above to see every active employer.
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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