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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, Paid parental leave
Posted 9d ago
~40 hrs/week
Responsibilities
The Branch Service Manager oversees inside sales and service operations while ensuring the branch remains in compliance with bank policies and procedures. They are responsible for coaching and mentoring staff, identifying client needs, and driving the branch's strategic sales goals.
Requirements
Candidates must have a high school diploma and at least two years of experience in retail banking, sales, or customer service. Proficiency in banking regulations, lending processes, and strong leadership skills are required, with NMLS registration being a mandatory condition of employment.
Full job description
At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.
NBAZ is looking for a seasoned Branch Service Manager to join Arizona’s #1 Community Bank in our Tempe branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
Essential Functions:
Under the direction of the branch manager, is responsible for assisting in achieving the strategic goals of the branch through their own production, as well as the oversight of inside sales and service.
Assists in keeping the branch in compliance with all bank policies and procedures and prepares the branch for internal audits.
Identifies and addresses client needs and provides solutions which may include new accounts, consumer loans, performs client service issues, and responds to more complex client complaints and questions.
Makes appropriate referrals for other bank products and services, including commercial lending products.
Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.
Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.
Responsible for coaching, mentoring, and monitoring service levels within the branch.
Works closely with key partners to achieve sales and service objectives and maintains operational integrity.
May be responsible for processing cash transactions and other customer service duties within the branch.
Supports additional assigned responsibilities to help the branch achieve overall success in sales, service, and operations.
Other duties as assigned.
Qualifications:
Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations, and products.
Knowledge of lending process and procedures.
Strong customer service, relationships building, sales and management skills.
Ability to handle various client concerns and problems.
Must have good communication skills, both verbal and written.
Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
Ability to set and maintain high quality work standards.
Ability to lead a group.
Ability to deal effectively with people in various job capacities.
Excellent problem solving and communication skills.
Bilingual proficiency in English and Spanish languages, is preferred.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.
Zions Bancorporation, N.A. is one of the nation's premier financial services companies with approximately $89 billion of total assets at December 31, 2025, and annual net revenue of $3.4 billion in 2025. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington, and Wyoming. The Bank is a consistent recipient of national and state-wide customer survey awards in small- and middle-market banking, as well as a leader in public finance advisory services and Small Business Administration lending.
Zions Bancorporation’s common stock is traded on NASDAQ under the symbol ZION. The company is a member of the S&P 400 Mid-Cap and the NASDAQ Financial 100 Indices. The deposit insurance coverage for accounts at Zions Bancorporation, N.A. is the standard FDIC insurance limit for each account ownership category regardless of the Zions Bancorporation, N.A. division holding the account.
Offices: One South Main, Salt Lake City, Utah 84133-1109, US · 1 S Main St, Salt Lake City, UT 84133, US
SBA lendingpublic finance advisory servicesand and agricultural finance.FinanceBankingAgricultureFinancial Services
How much do Customer Service & Support jobs in Arizona pay?
Based on 1295 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $47k–$108k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 17,926 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Circle K, Great Clips Inc., Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1139 of the 17926 open customer service & support positions offer remote or hybrid work (502 remote, 637 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Arizona