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You will design, build, and deliver high-quality ServiceNow solutions across various modules while working closely with customers to translate business needs into scalable architectures. Additionally, you will lead project workstreams, manage technical implementations, and support the full delivery lifecycle from requirements to deployment.
Candidates must have 3+ years of experience in systems design, integration, or technology consulting with hands-on ServiceNow delivery experience. Strong analytical, consultative, and communication skills are required to effectively translate business challenges into technical solutions.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Within our ServiceNow Practice, we partner closely with customers to modernise service delivery, transform business processes, and unlock the full value of the ServiceNow platform.
About the Role (your why)
As a ServiceNow Technical Consultant - Contractor, in Datacom’s dedicated ServiceNow Practice, you’ll play a key role in designing, building, and delivering high-quality ServiceNow solutions across ITSM, CSM, HRSD, CMDB, Workflow Automation, and broader platform capabilities. This role focuses on developing and implementing ServiceNow solutions aligned to projects, consulting engagements, and customer business outcomes.
You will work closely with customers to understand their business challenges, architect fit‑for‑purpose ServiceNow solutions, and guide them through the full delivery lifecycle — from requirements and design through build, testing, deployment, and training.
Our offices are based across New Zealand, however we'd ideally like the candidate for this role to work from one of our main centre's Wellington, Auckland, Christchurch, Hamilton, or Tauranga. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do As a ServiceNow Technical Consultant, you will focus on:
· Designing and delivering high‑quality ServiceNow solutions across multiple workflows and modules.
· Working with customers to evaluate business needs and translate them into scalable ServiceNow architectures and configurations.
· Leading defined project workstreams including requirements gathering, design workshops, sprint planning, and technical implementation activities.
· Configuring and customising the ServiceNow platform including forms, workflows, integrations, automation, business rules, and portal components.
· Supporting installation, testing, and deployment of ServiceNow solutions, and coordinating UAT activities with customers.
· Identifying risks, issues, and continuous improvement opportunities—escalating to leadership as required.
· Developing technical specifications, user guides, configuration documentation, and architectural artefacts.
· Contributing to proposals, solution presentations, and pre‑sales activities in collaboration with our ServiceNow Practice Leaders.
· Staying up to date with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities.
· Ensuring health, safety, and security compliance in all work practices.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements — and this can mean we evolve in our roles to meet those needs.
What you’ll bring
· 3+ years’ experience in systems design, integration, or technology consulting — ideally with hands‑on ServiceNow delivery experience.
Why Join Us in the Datacom ServiceNow Practice?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We’ve managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people who give Datacom its unique culture and energy — and you can feel it from the moment you meet us.
We care about our people and provide a range of perks such as social events, chillout spaces, remote working, flexi hours, and professional development courses. You’ll have the opportunity to learn, grow your career, connect, and bring your true self to work.
You will be recognised and valued for your contributions and collaborate in a collegial, flat structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprises solve their most complex challenges — so you’ll never run out of interesting work.
We want Datacom to be an inclusive, welcoming workplace for everyone. We take pride in fostering a friendly culture where our people feel supported and can thrive.
Customer focused values. World-class capability.
Customer focused values. World-class capability. The right solutions to help you navigate, wherever you are on your journey. With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business. Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination. Follow us on Twitter: https://twitter.com/Datacom Like us on Facebook: http://www.facebook.com/datacomcommunity Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd
Offices: 58 Gaunt Street, Auckland, Auckland 1010, NZ · 55 Featherston Street, Wellington, WGN 6011, NZ · 67 Gloucester St, Christchurch, Canterbury 8013, NZ · 77 Vogel Street, Level 1, Dunedin, Otago 9016, NZ · 94 Bryce Street, Level 2, Hamilton, Waikato 3204, NZ
There are currently 515 open consulting positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Deloitte, Datacom, PwC, EY, AECOM, among others. Browse the listings above to see every active employer.
Yes — 401 of the 515 open consulting positions offer remote or hybrid work (11 remote, 390 hybrid).
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