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Lead the New Zealand marketplace strategy to drive consumer growth, engagement, and retention through data-driven decision-making. Collaborate with cross-functional teams including Product, Engineering, Sales, and Marketing to optimize the in-app experience and execute go-to-market strategies.
Requires 5+ years of experience in consulting, strategy, operations, or related fields with a strong bias for action. Candidates must possess intermediate SQL skills, proven analytical capabilities, and the ability to manage complex, cross-functional workstreams.
The Marketplace Strategy & Operations team at DoorDash is responsible for accelerating Marketplace growth, consumer engagement and retention. Using a customer-obsessed approach, we own market strategy, consumer affordability, the end-to-end DoorDash app experience and new value propositions. We are looking for a hands-on builder to optimise how consumers interact with merchants and develop strategies that drive frequency and loyalty.
We are hiring an Associate Manager to lead the NZ marketplace strategy and to drive consumer growth in a way that keeps customers coming back. Your work will shape how consumers discover and engage with DoorDash—across merchandising, in-app experience, pricing and partnerships. As this role sits at the intersection of strategy, analytics and cross-functional execution - you will closely partner with Product, Engineering, Sales and Marketing across the Restaurant and New Verticals business lines.
A core part of the role is leveraging metrics to guide decision-making. You will analyse performance across key levers such as conversion, retention, frequency, and category adoption, translating insights into clear priorities and action plans. You will also contribute to go-to-market and expansion strategies, using data to determine which areas to prioritise and how to scale them effectively.
You will own and optimise critical aspects of the in-app experience—from how consumers discover merchants and offerings, to how merchandising is executed across the platform. This includes ensuring that the right selection is surfaced to the right customers at the right time, and that the overall journey is seamless, intuitive, and aligned with our growth objectives.
This is a highly visible team with fast feedback loops, where ideas quickly turn into live experiences and impact can be seen in real time across consumer engagement, order growth and dollars earned for merchants.
You will report into the Manager on our Consumer Strategy & Operations team. This is a hybrid role, with 3 days in-office (Auckland) and 2 days remote.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
Offices: San Francisco, California, US · New York City, New York, US · Toronto, CA · Phoenix, Arizona, US · Tempe, Arizona, US
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