Napier City, Hawke's Bay, New Zealand · On-site
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Skills: Technical support, Customer service, Troubleshooting, Windows 11, Windows Server 2022
Auckland, Auckland, New Zealand · Hybrid
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Skills: Technology sales, Managed services, Network solutions, Security solutions, Solution sales
Kaipātiki, Auckland, New Zealand · On-site
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Skills: Technical support, Customer service, Troubleshooting, Windows 11, Windows Server 2022
New Plymouth, Taranaki, New Zealand · On-site
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Skills: Technical support, Customer service, Troubleshooting, Ticketing system, Windows 11
Ashburton, Canterbury, New Zealand · On-site
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspire…
Skills: Technical Support, Troubleshooting, Customer Service, Ticketing Systems, Windows 11
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The role involves acting as the first point of contact for IT-related issues at client sites, managing the ticket board, and providing face-to-face technical support. You will also be responsible for diagnosing technical problems, documenting issues, and collaborating with cross-functional teams to ensure resolution.
Candidates must be New Zealand citizens or permanent residents and hold a valid New Zealand driver's license. Practical technical knowledge in Windows environments, Azure Active Directory, and networking hardware is highly desirable.
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
Based on-site on our client sites in Napier and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves some local travel across Napier, so flexibility is important. No company vehicle provided.
Please note that this is a general description.
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Specialists in ICT services | UC and AV technology for all businesses and organisations
New Era Technology NZ provides a range of network and IT support, strategic planning, modern workspace, audio and visual, virtual meeting rooms and professional development solutions and services. Our IT services team are leaders in the delivery of next-generation education solutions. We are the partner of choice for many primary, secondary & tertiary education providers working to enhance student achievement and promote new models of learning. We also specialise in providing unified communication solutions to a range of businesses. We cater for small web meetings to multinational boardrooms and work with businesses to increase collaboration through flexible, scalable solutions.
Offices: Suite 2 Level 4, 27 Gillies Ave, Auckland, NZ · 298 Tristram St, Level 1, Hamilton, Waikato 3204, NZ · 98 Taradale Road, Unit 4, Onekawa, Napier 4110, NZ · 53 Queen Street, Ground Floor, Palmerston North, Manawatu 4410, NZ · 155 Blenheim Rd, Unit 4, Riccarton, Christchurch 8041, NZ
Specialists in ICT services | UC and AV technology for all businesses and organisations
New Era Technology NZ provides a range of network and IT support, strategic planning, modern workspace, audio and visual, virtual meeting rooms and professional development solutions and services. Our IT services team are leaders in the delivery of next-generation education solutions. We are the partner of choice for many primary, secondary & tertiary education providers working to enhance student achievement and promote new models of learning. We also specialise in providing unified communication solutions to a range of businesses. We cater for small web meetings to multinational boardrooms and work with businesses to increase collaboration through flexible, scalable solutions.
Offices: Suite 2 Level 4, 27 Gillies Ave, Auckland, NZ · 298 Tristram St, Level 1, Hamilton, Waikato 3204, NZ · 98 Taradale Road, Unit 4, Onekawa, Napier 4110, NZ · 53 Queen Street, Ground Floor, Palmerston North, Manawatu 4410, NZ · 155 Blenheim Rd, Unit 4, Riccarton, Christchurch 8041, NZ
