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Lead the leadership, governance, and operational oversight of the Travel & Expense program, including the SAP Concur ecosystem and corporate card programs. Partner with cross-functional teams to ensure financial compliance, optimize spend, and improve the traveler experience.
Requires a Bachelor's degree and over 7 years of experience in Finance Operations, Procurement, or Shared Services. Must have expertise in SAP Concur or similar expense platforms and strong financial governance skills.
The Senior Manager, Travel & Expense is responsible for the leadership, governance, and operational oversight of Otsuka's Travel & Expense (T&E) program.
This role sits in the Otsuka Procurement function within the Corporate Services Strategic Services tower. The Senior Manager serves as the business owner for the Travel & Expense ecosystem, including SAP Concur, corporate card programs, expense compliance, travel operations, supplier management, and traveler support services. The role is responsible for establishing and maintaining effective controls, driving process improvements, supporting business objectives, and delivering a positive end-user experience.
This position partners closely with Finance, Compliance, Legal, Procurement, Human Resources, Information Technology, and business stakeholders to ensure the Travel & Expense program operates efficiently, remains compliant, and supports organizational goals.
The ideal candidate combines strong program management, financial acumen, system ownership, and leadership skills with a continuous improvement mindset.
Travel & Expense Program Leadership
Lead day-to-day operations of the Travel & Expense program.
Ensure consistent application of policies, controls, and processes.
Monitor program performance and identify opportunities for improvement.
Resolve complex issues and escalations related to travel, expense, and payment activities.
Support the development and execution of program strategies and initiatives.
Financial Oversight & Governance
Oversee approximately $30M in travel spend and $95M in corporate card spend.
Maintain financial controls and governance across all Travel & Expense activities.
Partner with Finance on reporting, forecasting, budgeting, and spend analysis.
Identify cost-saving opportunities and operational efficiencies.
Support audit readiness and compliance objectives.
Expense Operations, Audit & Compliance
Oversee expense audit processes, including AppZen administration and governance.
Monitor compliance with company policies and regulatory requirements.
Identify risk trends and partner with stakeholders to implement corrective actions.
Support internal and external audits as required.
Manage escalations involving policy violations, audit findings, and compliance concerns.
SAP Concur Ownership & System Governance
Serve as the business owner of the SAP Concur platform.
Lead system governance, configuration management, and enhancement activities.
Partner with IT on integrations, upgrades, testing, and system improvements.
Evaluate and prioritize enhancement requests.
Drive automation and user experience improvements.
Supplier Management & Travel Strategy
Manage relationships with travel and expense-related vendors, including airlines, hotels, car rental suppliers, card providers, travel management companies, expense technology providers, and duty-of-care partners.
Conduct regular business reviews with vendors.
Monitor service levels and vendor performance.
Support contract negotiations and renewal activities.
Drive supplier initiatives that improve traveler experience and program value.
Training & Program Enablement
Lead employee and manager training initiatives related to Travel & Expense programs.
Promote policy awareness, compliance, and adoption of best practices.
Develop communication strategies supporting program changes and enhancements.
Reinforce manager accountability within the expense approval process.
Continuously enhance training materials and user support resources.
Cross-Functional Leadership
Partner with Finance, Compliance, Legal, Procurement, Human Resources, and IT.
Support governance committees and stakeholder meetings.
Lead cross-functional projects and process improvement initiatives.
Drive alignment across stakeholders to support program objectives.
Act as a key resource and subject matter expert for Travel & Expense matters.
Executive Support
Provide support for executive travel and expense-related needs.
Manage high-touch requests and escalations.
Build strong relationships with executive assistants and leadership teams.
Ensure timely resolution of executive-related issues.
Continuous Improvement
Identify and implement process improvements.
Leverage reporting and analytics to drive decision-making.
Evaluate emerging technologies and industry trends.
Support program modernization and operational excellence initiatives.
Develop scalable processes that support organizational growth.
Knowledge/ Experience and Skills:
Experience managing complex programs and stakeholder relationships.
Manage Outside companies; Travel Programs and Corporate Card,
Strong knowledge of strategic sourcing process flows preferred
Must have SAP Concur or similar expense management platforms.
Strong understanding of financial controls, compliance requirements, and governance practices.
Demonstrated problem solving and analytical skills especially with regards to benchmarking and effectively summarize and present insights
Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer and to quantify financial benefits for identified opportunities and initiatives
The ability to effectively create and implement business processes and related metrics across organizational boundaries
Preferred
Experience serving as a business owner for SAP Concur or similar enterprise systems.
Experience managing corporate card and travel programs.
Vendor management and contract negotiation experience.
Experience working with Compliance, Audit, Legal, and Information Technology functions.
Strong analytical, organizational, and communication skills.
Proven ability to build scalable processes and operational frameworks.
Bachelor’s Degree required. Finance, Engineering or Business discipline preferred.
7 + years of Finance Operations, Shared Services, Procurement, or related areas.
Position Impact
This role is responsible for supporting the effectiveness, compliance, and performance of the Travel & Expense program while ensuring a strong balance between employee experience, operational efficiency, financial stewardship, and policy compliance. The Senior Manager plays a critical role in driving program success through leadership, governance, stakeholder engagement, and continuous improvement initiatives.
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Application Deadline: This will be posted for a minimum of 5 business days.
Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request.
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov, or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Creating new products for better health worldwide.
There are two Otsuka pharmaceutical industry companies in the U.S.: Otsuka America Pharmaceutical, Inc. (OAPI) successfully commercializes Otsuka-discovered and in-licensed products in North America. Otsuka Pharmaceutical Development & Commercialization, Inc. (OPDC) clinically develops and registers innovative healthcare products on a global basis.
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