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Full-time
bachelor degree
Posted 37d ago
~40 hrs/week
Responsibilities
The CRC Manager oversees the operations of the Component Rebuild Center, ensuring efficient and profitable service while maintaining high customer satisfaction. They are responsible for managing the service department, employee wellbeing, and the physical service facilities.
Requirements
Candidates should have a four-year degree in business management or equivalent experience, with a minimum of six years in a similar role, including management experience. Strong technical aptitude and customer relations skills are essential for this position.
Full job description
Join the Carolina Cat Team
As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.
Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.
We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.
Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.
Summary
The Component Rebuild Center (CRC) Manager has the critical responsibility to oversee facilities, buildings, and issues associated with the local area. This not only includes day-to-day operations but also strategic direction and the consistent performance of the department. The Manager helps local personnel focus on customer satisfaction, employee satisfaction, safety, profitability, and overall general performance.
Essential Functions
Service Responsibilities:
The CRC Manager (Component Shop) directs and controls the service department to ensure an efficient and profitable operation to support branch and corporate objectives, and by maintaining the highest
quality of service to the customer. This includes:
Developing, monitoring, and managing annual budgets and objectives for P/S.
Ensuring quality repair work and superior customer satisfaction.
Timely resolution of customer complaints and disputes.
Administering service policy and warranty.
Supervising and evaluating service employees and staff work performance.
Employee Satisfaction
The CRC Manager is responsible for the harmony and safe working conditions of the department.
Their role is a combination of facilitator and motivator.
He/she is accountable for the actions of department employees and is responsible for overall employee wellbeing and attitude.
His/her example should help create a positive working environment that fosters excitement in the workforce.
Component shop includes: engines, upper and lower powertrain components
Leadership:
He/she will work closely with the other managers to assure employees have an avenue to discuss issues and concerns. This shall include disciplinary issues as well as day to day issues.
Employees should feel they have a voice, and that our management group is willing to listen and act.
Employees should also feel they have the chance to advance with the company as opportunities arise.
Service Facilities:
The CRC Manager is responsible for the day-to-day operations and management of the physical service facility/buildings.
This will include the maintenance and repair of all structures and their systems (i.e. HVAC, electrical, water, sewer, etc.).
He/she is to work closely with the Facility Manager to resolve problems.
Capital budgets for the service facilities are to be prepared with the help of the Branch Manager and Operations Direct.
The CRC Manager will assist with overseeing any construction projects in the department.
This would not only include the day-to-day management of any construction, but also the planning process.
He/she should communicate to other managers, division managers, or facility manager as required.
Implement Continuous Improvement:
Behaviors which result in the improvement of existing processes or development of new processes leading to greater efficiency.
This includes the implementation and management of change while simultaneously championing other lean philosophies.
This includes effective business judgment and critical thinking, as well having a systemic perspective of the branch’s core business.
Facilitate Daily SQDC Meetings and update all materials as needed, conduct problem solving activities and implement countermeasures.
Identify and assist with Leader Standard Work for department leadership.
Other duties as assigned.
Supervisory Responsibilities
This job has supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
Four-year BA/BS degree preferably in business management with 6 years similar experience with at least 2 years management or supervisor experience.
Two-year technical school graduate with approximately 8 years similar experience with at least three as a Group Leader.
High school graduate with approximately 10 years mechanical experience with at least four as a Group Leader.
Candidates with hands-on experience is strong preferred as assisting technicians with technical issues is a requirement.
This position requires a self-directed, personable, service oriented individual with technical aptitudes who is self-motivated, well organized, mature and possesses sound business sense. Good customer relations are a must.
Computer Skills
Intermediate PC skills (DBSi, Microsoft Word/Outlook/Excel)
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
Full-service Cat® dealer serving Western NC since 1926.
Industry
Machinery Manufacturing
Company size
1,001-5,000 employees
Founded
1926
Headquarters
Charlotte, North Carolina
LinkedIn followers
20,287
Since 1926, Carolina Cat has been committed to serving the needs of its customers by providing superior parts, service, and sales for construction equipment and power generation. As a proud member of the Caterpillar dealer network, Carolina Cat operates 11 locations throughout western North Carolina serving a wide range of industries, including Agriculture, Construction, Data Centers, Financial Services, Forestry, Government, Healthcare, Landfills, Landscaping, Manufacturing, Paving, Quarries & Aggregates, and Waste.
For 100 years, Carolina Cat has remained family-owned and value-driven. Carolina Cat is committed to integrity, reliability, and long-term partnerships, bringing our best every day to help our customers succeed.
Carolina Cat is a member of the Weisiger Group of brands.
Offices: 9000 Statesville Road, Charlotte, North Carolina 28269, US · 2211 Morgan Mill Road, Monroe, NC 28110, US · 40 Interstate Boulevard, Asheville, NC 28806, US · 6215 Swiggett Road, Greensboro, NC 27409, US · 1201 Highway 70 East, Hickory, North Carolina 28658, US
ConstructionForestryPavingLandscapingMiningWasteGovernmentalAgricultureOn-Highway Truckingand Power Generation
How much do Construction jobs in North Carolina pay?
Based on 1053 listings with disclosed salaries, most construction jobs in North Carolina pay between $55k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in North Carolina right now?
There are currently 6,094 open construction positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in North Carolina?
Companies currently hiring include Lowe's Companies, Inc., North Carolina Department of Environmental Quality, MasTec, D.R. Horton, Greystar, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in North Carolina?
Yes — 579 of the 6094 open construction positions offer remote or hybrid work (124 remote, 455 hybrid).
How do I apply for Construction jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.