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Full-time
high school, associate degree
Posted 7h ago
~40 hrs/week
Responsibilities
The Patient Access Representative serves as the first point of contact, managing patient check-ins, scheduling, and the collection of demographic and insurance information. They support the medical care team by streamlining patient processing and handling financial transactions like copays and deductibles.
Requirements
A high school diploma or GED is required, with a preference for an associate degree and knowledge of medical terminology. Candidates must have at least one year of customer service experience, preferably within a healthcare setting.
Full job description
Start time varies from 7:30am-8:00am.
A Brief Overview
The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
What You Will Do
Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing MyChart.
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workques, worklist and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC
Additional Responsibilities
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Actively participates in UH emergency preparedness.
Maintains a clean and organized work area.
Will be cross-trained to perform other duties as assigned.
May be scheduled to work at off-sites.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)
Medical Terminology (Preferred)
Work Experience
1+ years Customer Service (Required)
1+ years Customer Service in healthcare (Preferred)
Knowledge, Skills, & Abilities
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
Offices: University Hospitals, 11100 Euclid Avenue, Cleveland, Ohio 44106, US · 3605 Warrensville Center Rd, Shaker Heights, Ohio 44122, US
How many Administrative jobs are open in Westlake, OH right now?
There are currently 43 open administrative positions in Westlake, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Westlake, OH?
Companies currently hiring include University Hospitals, Equity Trust Company, Goosehead Insurance, ClearChoice Dental Implant Centers, CommuteAir, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Westlake, OH?
Yes — 9 of the 43 open administrative positions offer remote or hybrid work (2 remote, 7 hybrid).
How do I apply for Administrative jobs in Westlake, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.