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Skills: Patient Access, Leadership, Customer Service, Scheduling, Data Analysis
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Job DetailsJob Location: WELS-CMM - Waukesha, WI 53188SUMMARY The Chief Financial Officer serves as the chief financial steward of the Wisconsin Evangelical Lutheran Synod, providing executive leadership for the financia…
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Personal Lines Account Manager R&R Insurance – Waukesha, WI Are you a Personal Lines professional who enjoys building relationships, managing a book of business, and helping clients truly understand their coverage?…
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$20/hr–$36/hr
Full-time
high school
Paid Time Off, Paid Holidays, Medical Plan, Health Spending Account, Health Saving Account, Dental Insurance
Posted 3d ago
~40 hrs/week
Responsibilities
The Patient Access Team Lead monitors daily operational functions, tracks department metrics, and provides instruction and guidance to team members to ensure high-quality care delivery. They also serve as a subject matter expert, assisting with staff training, scheduling, and resolving escalated patient concerns.
Requirements
Candidates must have a High School Diploma or GED, at least 2 years of healthcare experience, and 2 years of scheduling experience in a medical setting. The role requires the ability to work 8-hour shifts between 6:30 AM and 6:15 PM CST, Monday through Friday.
Full job description
$2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.
Hours: Ability to work 8-hour shifts between the hours of 6:30am to 8:00pm CST, Monday- Friday
Location: 725 American Ave, Waukesha, WI
We offer 4 - 8 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.
Primary Responsibilities:
Demonstrates a high level of performance in the Patient Access employee role and effectively establish, prioritize, and balance the various duties of both the lead and employee roles
Support both our Neuroscience department and Behavioral Health
Provide first level support to the Patient Access team
A technical professional who assists with the development and tracking of department metrics and will provide reports and updates on care access or patient access activities
Responsible for the monitoring of daily operational functions of the Access departments and will have daily interaction with patients and customers of ProHealth Care and must have demonstrated excellent customer service skills
Provides instruction and guidance to the Access team members to improve efficiency, quality, and productivity
Serves as a resource for staff, which includes when other department leadership members are not present
A Subject Matter Expert who provides education / training to staff to support and enhance department goals and the patient experience
Monitors the call and EPIC queue volumes and onsite patient volumes to ensure timely customer response, troubleshooting any issues or problems throughout the day to obtain resolution
Monitors and reviews the work of others and reports non-compliance and / or performance concerns to department leadership
Assist with escalated communications and onsite patient concerns; provides coaching and resolutions to team members in a timely manner
Comprehends and verbalizes processes and procedures of the department
Identifies system and workflow improvements to enhance the team’s efficiency
Analyzes problems and provides correct information and solutions
Assists with department orientation and training of staff
Maintains a high-quality work environment so other team members are motivated to perform at their highest level
Establishes and maintains effective relationships with team members
Assists with access operations team scheduling.
Assists with department staff meetings and agendas
Performs a variety of tasks and assignments including special projects
Practices active listening skills
Change Agent that supports the growth of the department
Excellent Communication skills
Working team member assisting with incoming and outgoing duties and other daily ancillary tasks for Access departments
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED
2+ years of healthcare experience
2+ years of scheduling experience in a medical setting
Ability to work any 8-hour shift between the hours of 6:30 AM - 6:15 PM CST Monday-Friday
Must be 18 years of age OR older
Preferred Qualifications:
Previous leadership experience
Soft Skills:
Adaptability
Problem solving abilities
Ability to work in a collaborative setting
Ability to multi-task
Good critical thinking skills
PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences.
Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care.
We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care.
At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
Click below to search careers or join our social communities:
• Search & apply for careers at careers.unitedhealthgroup.com/
• Follow us on Twitter at twitter.com/UnitedHealthGrp
• Follow and like us on Facebook at facebook.com/unitedhealthgroup
• Follow us on Instagram at instagram.com/unitedhealthgroup
More about UnitedHealth Group can be found at unitedhealthgroup.com/
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How many Administrative jobs are open in Waukesha, WI right now?
There are currently 130 open administrative positions in Waukesha, WI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Waukesha, WI?
Companies currently hiring include ProHealth Care, UnitedHealth Group, TRISTAR Insurance Group, Paul Davis Restoration, Inc., American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Waukesha, WI?
Yes — 12 of the 130 open administrative positions offer remote or hybrid work (4 remote, 8 hybrid).
How do I apply for Administrative jobs in Waukesha, WI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.