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Skills: Customer Service, Conflict Resolution, Negotiation, Spanish Fluency, MS Office
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WILLIAMS MULLEN CLARK & DOBBINS P.C
LEGAL ADMINISTRATIVE ASSISTANT - CORPORATE
Richmond, Virginia, United States · On-site
$56k–$72k/yr
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We consider applications for this position on an ongoing basis. OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying…
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Full-time
bachelor degree
Medical Insurance, Vision Insurance, Dental Insurance, Prescription Drug Coverage, Life Insurance, Legal Insurance
Posted 26d ago
~40 hrs/week
Responsibilities
The specialist will handle inbound customer calls and cases to ensure timely resolution of issues and high client satisfaction. They are responsible for maintaining accurate customer directories and collaborating with internal teams to provide expert product solutions.
Requirements
Candidates must have a bachelor's degree and at least 2 years of experience in a customer service role. Proficiency in both English and Spanish is preferred, along with the ability to work rotating weekends and holidays.
Full job description
Client Service Specialist
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Job Description
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Company Overview:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
At CoStar Group we believe that the customer is at the center of everything we do. As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess our customers’ various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product,tech and sales professionals. You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when theyencounter problems big and small. We will invest heavily in formal and informal training to drive your success.
Responsibilities
Demonstrated a strong customer focus rooted in empathy toward the customer
Communicate effectively with peers, management, and customers
Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Be the person who delivers first time resolution with quality and professionalism
Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
Develop a strong understanding of CoStar Group technology, tools and products
- Meet and exceed customer and Costar’s expectations
Basic Qualifications
Bachelor’s Degree from an accredited, not-for-profit University or College
A track record of commitment to prior employers
2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
Ability to work rotating weekends and holidays.
Preferred Qualifications
A strong interest (or experience) in real estate.
Confident personality with the ability to communicate effectively with both internal and external stakeholders
Fluent in both written and spoken Spanish and English
Ability to plan and organize workload in a fast-paced environment
Ability to act on own initiative and work successfully alone and as part of a team
Ability to adapt quickly in a technology led environment
Proficiency in MS Office
Be very Team and Quality Service oriented
Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.
A strong sense of responsibility to the customer and aren't satisfied until they are delighted.
Ability to deliver results while working to deadlines under pressure.
An upbeat, positive attitude.
Ability to be flexible and adapt to changing situations at a high growth company.
What's in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
Compensation:
The final salary or hourly rate offered for this role will fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.
Base Compensation: $60,000 (Hourly)
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#LI-AO1
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Related keywords
Real EstateCommercial Real EstateCustomer ExperienceClient SatisfactionCRMData FeedsMS OfficeBilingualSpanishCase ManagementAnalyticsMarketplaces
CoStar Group (NASDAQ: CSGP) is a global leader in commercial real estate information, analytics, online marketplaces, and 3D digital twin technology. Founded in 1986, CoStar Group is dedicated to digitizing the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
CoStar Group’s major brands include CoStar, a leading global provider of commercial real estate data, analytics, and news; LoopNet, the most trafficked commercial real estate marketplace; Apartments.com, the leading platform for apartment rentals; Homes.com, the fastest-growing residential real estate marketplace; and Domain, one of Australia’s leading property marketplaces. CoStar Group’s industry-leading brands also include Matterport, a leading spatial data company whose platform turns buildings into data to make every space more valuable and accessible, STR, a global leader in hospitality data and benchmarking; Ten-X, an online platform for commercial real estate auctions and negotiated bids; and OnTheMarket, a leading residential property portal in the United Kingdom.
CoStar Group’s websites attracted over 143 million average monthly unique visitors in the third quarter of 2025, serving clients around the world. Headquartered in Arlington, Virginia, CoStar Group is committed to transforming the real estate industry through innovative technology and comprehensive market intelligence. From time to time, we plan to utilize our corporate website as a channel of distribution for material company information. For more information, visit CoStarGroup.com.
Offices: 1201 Wilson Blvd, Arlington, Virginia 22209, US · 181 Bay St, Suite 3420, Toronto, Ontario M5J, CA · 81, Rue Taitbout, Paris, Île-de-France 75009, FR · Calle de Serrano, 47, 13th Floor, Madrid, 28001, ES · 32 London Bridge, 26th Floor, The Shard, London, England SE1 9SG, GB
ResearchMarketingProduct DevelopmentAnalyticsCommercial Real EstateSalesReal Estateand TechnologyCommercial Real EstateAnalytics
How many Administrative jobs are open in Richmond, VA right now?
There are currently 956 open administrative positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Richmond, VA?
Companies currently hiring include Virginia Information Technologies Agency, VCU Health, Aiken Regional Medical Centers, Bon Secours Mercy Health, Shamin Hotels, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Richmond, VA?
Yes — 140 of the 956 open administrative positions offer remote or hybrid work (33 remote, 107 hybrid).
How do I apply for Administrative jobs in Richmond, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.