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$16/hr–$24/hr
Full-time
high school
Posted 16d ago
~40 hrs/week
Responsibilities
Supervise and assist Guest Service Agents with daily front desk operations, including check-in/check-out processes and guest concerns. Coordinate with other departments to ensure room readiness and maintain high service standards.
Requirements
Requires a high school diploma or equivalent and 1-2 years of hotel front desk or supervisory experience. Proficiency in Microsoft Office and knowledge of hotel management systems like OnQ or Opera is preferred.
Full job description
250 rooms | 17,634 sq. ft. total event space across 13 meeting rooms
Amenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support.
Located in the heart of Virginia’s capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.
Pay Range:
$16.00-$24.00The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.
JOB DESCRIPTION
Job Title: Guest Services Supervisor
Department: Front Office
Supervision Exercised: Guest Services Agent
Supervision Received: Assistant Guest Services Manager / Director of Rooms
MINIMUM REQUIREMENTS
Education
High school diploma or equivalent required.
Experience
1–2 years of hotel front desk or supervisory experience preferred.
Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
Prior supervisory or team lead experience preferred.
Skills and Knowledge
Strong leadership and communication skills.
Excellent guest service and problem-solving abilities.
Ability to multitask and remain professional under pressure.
Proficient in Microsoft Office (Outlook, Word, Excel).
Knowledge of cash handling and front desk procedures.
Flexibility to work various shifts, including weekends and holidays.
JOB DUTIES
Supervise and assist Guest Service Agents with daily front desk operations.
Greet guests warmly and ensure a smooth check-in and check-out process.
Handle guest concerns promptly and professionally to ensure satisfaction.
Support training and development of front desk staff.
Monitor accuracy of cash handling, billing, and shift reports.
Coordinate with Housekeeping and Maintenance to ensure room readiness.
Maintain a clean, welcoming, and organized front desk and lobby area.
Enforce company policies, safety, and brand standards.
Perform additional duties as assigned by management.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
A Fully Integrated Owner, Operator & Developer of Premium Hotels in High-Growth Urban Markets | HRI Lodging
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1982
Headquarters
New Orleans, LA
LinkedIn followers
9,051
Exceptional hospitality begins with exceptional relationships.
HRI Hospitality is a fully integrated owner, operator, and developer of premium hotels, dedicated to creating long-term value for owners, memorable guest experiences, and rewarding careers for our associates. Through HRI Lodging and our integrated hospitality platform, we combine investment expertise, operational excellence, and strategic leadership to maximize the performance and long-term value of every asset we serve.
What sets HRI apart is our disciplined approach to investment and growth. We thoughtfully select high-growth markets, partnering with owners to maximize long-term asset value while developing and operating hotels that reflect the unique character of their destination.
Our success is built on trusted relationships—with owners, the world's leading hotel brands, and our associates. We proudly partner with Hilton, Marriott, Hyatt, IHG, and other leading brands, aligning the interests of ownership, brand partners, and hotel teams to create long-term success.
Our diverse portfolio includes luxury, lifestyle, boutique, independent, and branded hotels in some of America's most dynamic markets. Backed by expertise in operations, revenue management, sales and marketing, food and beverage, finance, development, and comprehensive hospitality expertise, we deliver fully integrated hospitality solutions tailored to each property's unique goals.
Above all, HRI is a people-first organization. We believe exceptional hotels are built through exceptional people, trusted partnerships, and a commitment to creating lasting value—for our owners, our associates, our guests, and the communities we serve.
Offices: 812 Gravier Street, Suite 200, New Orleans, LA 70112, US
Hotel ManagementHotel Developmentand Construction Management
How many Administrative jobs are open in Richmond, VA right now?
There are currently 956 open administrative positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Richmond, VA?
Companies currently hiring include Virginia Information Technologies Agency, VCU Health, Aiken Regional Medical Centers, Bon Secours Mercy Health, Shamin Hotels, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Richmond, VA?
Yes — 138 of the 956 open administrative positions offer remote or hybrid work (33 remote, 105 hybrid).
How do I apply for Administrative jobs in Richmond, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.