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$24/hr–$36/hr
Full-time
high school, associate degree
Health coverage, Paid holidays, Variable bonus
Posted 15d ago
~40 hrs/week
Responsibilities
The Service Coordinator manages the scheduling and dispatching of field technicians while acting as a primary liaison between customers and the service department. They are responsible for tracking work orders, maintaining accurate service records, and ensuring high levels of customer satisfaction.
Requirements
Candidates must have a high school diploma or equivalent, with an associate degree in business administration preferred. A minimum of 2 years of experience in scheduling, dispatch, or administrative roles within the service or security industry is required.
Full job description
Description
Job Overview Summary
The Service Coordinator is responsible for organizing, scheduling, and tracking service activities for the security department. This role acts as a liaison between customers, field technicians, and service management, ensuring timely responses and efficient scheduling of service calls. The Service Coordinator helps to maintain high customer satisfaction by coordinating services to meet client needs.
What you’ll be doing (and doing well!):
Schedule and coordinate service appointments and dispatch technicians to client sites.
Track and manage work orders, ensuring timely completion and adherence to service standards.
Communicate with customers to provide updates on service requests, estimated arrival times, and status updates.
Document service activities and maintain detailed records in the service management system.
Support field technicians by providing information on job requirements, customer preferences, and technical notes.
Assist the Service Manager in tracking technician availability, skill levels, and certifications to ensure appropriate assignments.
Handle customer inquiries and escalate any issues to the Service Manager as needed.
Perform other job-related duties as assigned.
Responsibilities:
Own It: Focus on excellence in everything you do and each interaction you have with all clients
Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
Represent: Always understand that you are the face of the company to our customers
Diversity: Every project and service call are different so you must enjoy variety in your workday
Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
Find a way: Turn challenges into opportunities
Play To Win.
What we Like about you:
A Sense of humor, creativity, and positive attitude
High school diploma or equivalent; an associate degree in business administration or a related field is a plus.
2+ years of experience in a scheduling, dispatch, or administrative role, preferably in the service or security industry.
Strong organizational and multitasking skills.
Excellent communication skills, both verbal and written.
Proficiency in service management software and MS Office.
Ability to work in a fast-paced environment and manage changing priorities.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Pay Transparency Statement
The base pay range for this role is $24.50 - $36.75 hourly. This position may have overtime available. Note that wage may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base wage as well as health coverage, paid holidays, and other benefits.
Equal Employment Opportunity (EEO) Statement
Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Drug-Free Workplace Statement
Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.
Related keywords
Service CoordinatorSecuritySchedulingDispatchWork ordersCustomer satisfactionField techniciansService managementAdministrativeMS OfficeCommunicationMultitaskingLife safetyOperations
Minuteman Security & Life Safety is a leading provider of enterprise security system technology solutions. Our mission is to improve security and safety for our clients throughout the East Coast and beyond. Headquartered in Andover, Massachusetts and founded in 1988, we offer a full range of advanced security management systems, including video surveillance, access control, emergency communications, intrusion detection, and public safety security solutions. Minuteman's 500+ employees operate out of 29 office locations from Florida to Maine, and our Program Management Office supports national and global rollouts. We serve customers in healthcare, higher education, life sciences, transportation, financial services, critical infrastructure, defense, and more.
Offices: 1 Connector Road, Andover, MA 01801, US · 42 Industrial Park Rd, Saco, Saco 04072, US · 915 Holt Ave, Unit 2, Manchester, NH 03109, US · 465 Grove Street, Worcester, MA 01605, US · 6710 Benjamin Rd, Tampa, FL 33634, US
Access ControlIP Video Surveillance SystemsSecurity Solutionsand Fire AlarmElectronicsInformation TechnologyConsultingEducationEnterprise SoftwareProfessional Services
How many Administrative jobs are open in Richmond, VA right now?
There are currently 956 open administrative positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Richmond, VA?
Companies currently hiring include Virginia Information Technologies Agency, VCU Health, Aiken Regional Medical Centers, Bon Secours Mercy Health, Shamin Hotels, among others. Browse the listings above to see every active employer.
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