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Part-time
high school
Posted 3d ago
~40 hrs/week
Responsibilities
The Patient Access Registrar is responsible for managing the registration and admission process, including collecting demographic and financial data. They ensure a professional customer experience while managing copays, deductibles, and medical record documentation.
Requirements
Candidates must have a high school diploma and at least one year of experience in customer service or the healthcare industry. Proficiency with EMR systems like Cerner or Epic and knowledge of medical terminology are preferred.
Full job description
Position Summary:Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.
Essential Functions and Responsibilities:
Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
Greet customers promptly with a warm and friendly reception.
Collects, documents, scans all required demographic and financial information.
Direct patients to appropriate setting, explaining, and apologizing for any delays.
Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
Estimates and collects copays, deductibles, and other patient financial obligations
Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
Performs duties otherwise assigned by Management.
Qualifications:
Required:
High school diploma or equivalent required
1-year experience in a customer service role or health care industry.
Preferred:
Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
Medical terminology preferred
Knowledge, Skills, and Abilities:
·Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.
·Provides service excellence standards:
oResponds promptly, professionally and courteously to all customers’ needs.
oCooperates and communicates effectively with all McLaren Health Care team members.
oContributes to continuous quality improvement efforts.
oMust be able to understand, explain, calculate, analyze and interpret the information reviewed daily.
·Ensures customer interactions are done in a professional and courteous manner.
Communications:communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
Works independently in a self-directed, non-confrontational, collaborative manner.
Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
Customer Focus:promotes positive internal and external relations by actively seeking and being responsive to customer feedback.Ability to support and participate in continuous quality improvement projects.
Translates Mission and Vision into daily interactions with internal and external customers.Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
Displays high ethical standards.
Related keywords
Patient AccessEMRCernerEpicMedical TerminologyCopaysDeductiblesHealthcare AdministrationPatient RegistrationElectronic Eligibility SystemComplianceMeaningful UseCustomer ServiceMcLaren Health Care
McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
As part of its Graduate Medical Education (GME) program, McLaren maintains academic affiliations with medical schools at Wayne State University, Michigan State University and Central Medical University. McLaren’s seven (7) GME campuses offer 27 residencies and eight (8) fellowship programs that train over 650 future physicians annually. All GME programs at McLaren are overseen and managed centrally by the Department of Academic Affairs.
As part of its Graduate Medical Education (GME) program, McLaren maintains academic affiliations with medical schools at Wayne State University, Michigan State University and Central Medical University. McLaren’s seven (7) GME campuses offer 27 residencies and eight (8) fellowship programs that train over 650 future physicians annually. All GME programs at McLaren are overseen and managed centrally by the Department of Academic Affairs.
Offices: 1 McLaren Parkway, Grand Blanc, MI 48439, US
HospitalHealthcarePrimary CareEmergency MedicineCardiologyOncologyCancer CenterOrthopedicsNeuroscienceWomen's Health
How many Administrative jobs are open in Pontiac, MI right now?
There are currently 70 open administrative positions in Pontiac, MI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Pontiac, MI?
Companies currently hiring include United Wholesale Mortgage, St. Peter's Health Partners, Honor Community Health, McLaren Health Care, Oakland County, Michigan Government, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Pontiac, MI?
Yes — 3 of the 70 open administrative positions offer remote or hybrid work (0 remote, 3 hybrid).
How do I apply for Administrative jobs in Pontiac, MI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.