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Full-time
bachelor degree, professional certificate
Posted 40d ago
~40 hrs/week
Responsibilities
The Human Resources Director serves as a strategic partner overseeing all HR activities for the Philippines site, including recruitment, retention, and legal compliance. The role involves implementing corporate policies and fostering a culture aligned with the company's global strategic mandates.
Requirements
A Bachelor's degree in Psychology, HR, or Business is required, along with 7 to 10 years of experience in HR functional areas and management. Proficiency in Philippine Labor Laws and experience in the call center industry are highly preferred.
Full job description
Alta Resources is Hiring!
Summary
The Human Resources Director has an integral role in the growth plan of Alta Resources in the Philippines. This position serves as a strategic business partner for the Philippine office in conjunction with the US Alta Resources locations and global HR functions. The incumbent is responsible for directing HR activities related to corporate standardization and implementation of company Human Resources policies, processes, programs and services, including recruitment, selection, retention, organizational development, legal compliance, employee benefits, compensation, employee and labor relations, employments practices and procedures, and employee communications.
Essential Duties & Responsibility
Provides HR direction, leadership, and expertise requiring sound judgment and independent decision-making at all levels in the Philippines site.
Develops an effective consultative partnership with Philippine and US leadership and nurtures excellent relationships in order to implement corporate initiatives and programs.
Fosters a culture which is more attuned to the corporate culture of Alta in alignment with the strategic mandates of governed growth, achieved profitability, reduced risk, and applied innovation.
Supports the Philippine Talent Acquisition Director in Company’s recruitment plan support operational leaders with a retention plan and support programs to ensure ongoing ability to meet staffing objectives and client service levels
Reviews, in conjunction with US HR, compensation and benefit policies to ensure competitive programs that are compliant with Philippine laws.
Plans, develops, organizes, implements, and evaluates the company’s Human Resource function and performance.
Utilizes organizational programs for leadership development and also creates training and organizational development initiatives to meet personal, professional, and organizational needs of Philippine based employees.
Partners with payroll leadership on payroll practices to ensure regulatory compliance.
Recommends and establishes company policies and procedures to ensure uniform implementation across the organization.
Establishes and implements short and long range department goals, objectives, policies, and operating procedures.
This position will have a dotted line reporting to Company General Counsel & CCO on internal investigation and litigation matters. This protects attorney/Client and Attorney Work Product privilege from discovery.
LEADERSHIP RESPONSIBILITIES
Provide leadership and professional mentorship to the members of the Talent Acquisition team
Develop and utilize performance metrics to develop staff and maintain accountability for results
Manage the costs associated with the Talent Acquisition team, its technologies, and other resources in a manner that yields the optimal ROI for Alta Resources
Contribute thought leadership and innovation to the overall operating strategy for HRT&Q
Qualifications
Education: Bachelor’s Degree required, preferably in Psychology, Human Resources or Business related field. Work Experience: At least seven years’ required up to ten years’ experience preferred in all Human Resource functional areas; at least seven years’ required up to ten years’ preferred of management experience. Background in a call center industry is preferred. Certifications / Licenses: Relevant credentials in Human Resources such as SPHR, PHR, SHRM-SCP, SHRM-CP is preferred
Additional Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. We can arrange reasonable accommodations to enable individuals with disabilities to perform the essential functions • English proficiency required. • Ability to analyze and assess training and development needs. • Experience in design, development, and implementation of salary administration plans and benefit programs. • Experience in examining and re-engineering operations and procedures. • Knowledgeable in Philippine Labor Laws and standards. • Working knowledge on computer technology that includes: intermediate Word, PowerPoint and Excel. • Knowledgeable in computerized information systems used in Human Resources application. • Well-organized and self-directed individual who is also a team player. • Must have a passport and visa upon hire. • Ability to work mid-shift and be flexible to accommodate a 24/7 operation.
Work Environment
Alta Resources is an equal employment opportunity employer.
Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX
About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy
Related keywords
SPHRPHRSHRM-SCPSHRM-CPCall Center IndustryPhilippine Labor LawsHuman Resources Information SystemsSalary AdministrationOrganizational DevelopmentTalent AcquisitionEmployee RelationsCorporate StandardizationPerformance MetricsROIMicrosoft WordMicrosoft PowerPoint
We provide resources and create solutions that maximize customer relationships.
Industry
Outsourcing/Offshoring
Company size
1,001-5,000 employees
Founded
1995
Headquarters
Neenah, WI
LinkedIn followers
10,016
Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’s customers. We represent some of the world’s most recognizable brands across various industries, including CPG, healthcare & insurance, automotive, platform economies and retail. Our clients trust us to connect and reconnect with their customers across every touch point, online and offline.
Everything we do is integrated to create a total, seamless brand experience. From the moment a customer visits a website to securely submitting a payment to receiving a package to contacting customer service, Alta Resources fuels every essential interaction on the front lines and behind the scenes. We’re a balanced mix of best people, proven processes and innovative technology.
With our service lines — care, sales, e-commerce, back-office services and fulfillment — working in tandem, clients can grow sales, save costs and consolidate their core business processes through a single, trusted partner. In turn, not only do we create consistent customer experiences on behalf of our clients, but we also make those experiences better so that customers are happy.
While our success has been documented, you may never know our name behind the brands you use daily; we’re OK with that. The secret to helping those brands reach and resonate with consumers is our transparency, meaning teams dedicate themselves to specific clients — and only those clients.
With headquarters and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Brea, California, Fort Myers, Florida, Pasig City (Metro Manila) Philippines, Belize City, Belize and Mexico City, Mexico.
To learn more, visit AltaResources.com.
Offices: 120 N Commercial St, Neenah, WI 54956, US · 975 W Imperial Hwy, Brea, CA 92821, US · F. Ortigas Jr. Avenue, Ortigas Centre, Pasig City, 1605, PH · 13180 Paul J Doherty Pkwy, Fort Myers, Florida 33913, US · 5/7 New Road, Belize City, BZ
Customer ServiceSalesITBack-Office ServicesBusiness-Process Outsourcing (BPO)FulfillmenteCommerceSocial MediaBusiness-Process ServicesCustomer Care
How many Administrative jobs are open in Pasig, Philippines right now?
There are currently 196 open administrative positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Pasig, Philippines?
Companies currently hiring include Acquire Intelligence, IQ-EQ, RealPage, Inc., WSP, Deployed, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Pasig, Philippines?
Yes — 88 of the 196 open administrative positions offer remote or hybrid work (16 remote, 72 hybrid).
How do I apply for Administrative jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.