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We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting mi…
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Customer Service Representative - AU Logistics Industry
Pasig, Metro Manila, Philippines · On-site
$30k–$40k/mo
Mid level
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Full-time
Yearly Kick Off Parties, Value Awards, Internal Promotion Opportunities, Leadership Training Courses, Competitive Compensation Packages
Posted 30d ago
~40 hrs/week
Responsibilities
The Customer Advocate manages the annual renewals process, including pricing negotiations and cross-functional collaboration. They are also responsible for providing high-tier customer service and resolving complex escalations.
Requirements
Candidates need at least 2 years of customer service experience and proficiency in English and Salesforce. Strong negotiation skills and a deep understanding of North American culture are highly preferred.
Full job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, servicing some of the world’s largest brands by delivering contact center and back-office services from offshore, nearshore, and onshore locations. With sites in Australia, Dominican Republic, Philippines, and the United States, we pride ourselves on our commitment to safety, flexibility, and innovation.
Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to fostering a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
Yearly Kick Off Parties with major giveaways (like the car in 2023)
Get recognized through our ‘Value Awards’
Grow your career - yes, we love to promote internally
Do meaningful work and collaborate with the best
900 promotions given each year
2,700+ leadership training courses
A Glimpse into Your New Role
As a Customer Advocate, you will play a critical role on the Renewals team, proactively driving the annual renewals process and leading all phases of the renewal lifecycle. This includes facilitating pricing negotiations, processing approvals, and collaborating with cross-functional teams to ensure timely and efficient renewals. You will also provide top-tier customer service by addressing inquiries, resolving escalations, and identifying opportunities for improvement.
What You’ll Bring
At least 2 years of customer service experience, with a preference for handling customer escalations.
Strong negotiation skills and the ability to offer solutions tailored to customers' needs.
Proficiency with technology and experience using Salesforce (preferred).
A deep understanding of US or North American culture, with the ability to empathize and connect with customers.
Excellent written and verbal English communication skills, with confidence in holding and leading conversations.
Strong analytical and organizational skills, with attention to detail.
A proactive, positive, and flexible attitude, ready to adapt to change and contribute to process improvements.
High personal energy and the ability to thrive in a dynamic, lively environment.
With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
Related keywords
BPOCustomer AdvocateRenewalsSalesforceContact CenterBack-office ServicesCustomer EscalationsPricing NegotiationsNorth American CultureCustomer Service
Acquire Intelligence helps companies grow faster and operate smarter through intelligent outsourcing and AI consulting.
We deliver innovative, data driven services across back office, contact center, customer experience, and digital operations. Our global outsourcing solutions include Remote Teams, Co-sourcing, and comprehensive managed services across both onshore and offshore delivery. Each solution is designed to deliver real outcomes and lasting impact.
We take an entrepreneurial approach. Fast moving, accountable, and focused on results using our proven framework of Automate. Eliminate. Reallocate.
We identify opportunities to automate with intent, remove inefficiencies, and shift work to where it creates the most value.
With teams in Australia, the United States, the Philippines, and the Dominican Republic, we bring global reach with hands on execution. And while we lead with technology, people remain at the heart of everything we do.
Founded in 2006, we are Safe, Flexible and Innovative. This is how Acquire Intelligence transforms businesses with intelligent solutions.
www.acquire.ai
Offices: Level 15, 10 Queens Road, Melbourne, VIC 3004, AU · Level 37 Robinsons Cyberscape Beta, Topaz & Ruby Rds., Ortigas Center, Pasig City, Metro Manila 1600, PH · Eastwood Avenue, Eastwood City Cyberpark, Level 6, 1800 Building, Bagumbayan, Quezon City, Metro Manila 1110, PH · Shaw Boulevard, LG-C Left Wing Lower Ground Floor Worldwide Corporate Center, Mandaluyong City, Metro Manila 1552, PH · Av. Winston Churchill No. 1001, Torre Acrópolis, piso 19, R.D., Santo Domingo, RNC: 131-29105-8, DO
SalesTechnical SupportCustomer ServiceCall CenterCollections and ForbearanceAccountingMarketing Servicesand Back OfficeInformation TechnologySoftware
How many Administrative jobs are open in Pasig, Philippines right now?
There are currently 196 open administrative positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Pasig, Philippines?
Companies currently hiring include Acquire Intelligence, IQ-EQ, RealPage, Inc., WSP, Deployed, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Pasig, Philippines?
Yes — 88 of the 196 open administrative positions offer remote or hybrid work (16 remote, 72 hybrid).
How do I apply for Administrative jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.