Pasig, Metro Manila, Philippines · Remote Solely
Here is the updated job description, now including an About Isentia section at the top: About Isentia Isentia (a Pulsar Group company) is the leading media intelligence and data technology company in the Asia-Pacific (AP…
Skills: Research, Data Analysis, Media Monitoring, Reporting, Microsoft Office Suite
Pasig, Metro Manila, Philippines · Hybrid
About the Role Are you a tech-savvy customer service professional with a sharp eye for detail and a passion for helping teams succeed? We are looking for a Customer Experience Specialist to join our global Customer Succe…
Skills: Customer Service, Administrative Support, SLA Management, Content Investigation, CRM Management
Wellington, Wellington, New Zealand · Hybrid
$100k–$120k/yr
Role Overview The Business Development Manager is responsible for establishing and closing new business with prospective clients by selling and promoting all aspects of Isentia’s products and services. Success in this ro…
Skills: B2B Consultative Sales, Lead Generation, Pipeline Management, Solution Selling, Negotiation
Pasig, Metro Manila, Philippines · Remote OK
Pulsar Group Plc is a tech innovator, delivering high-quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human exp…
Skills: Accounts Payable, Sales Order Processing, Billing, Supplier Reconciliation, Credit Control
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Overall job purpose: Account Executive is responsible for achieving client satisfaction and client retention for their designated clients by providing the best level of support and service to our clients. Account Executi…
Skills: Client satisfaction, Client retention, Relationship management, Problem solving, Troubleshooting
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The Research Analyst is responsible for producing high-quality, error-free client reports by conducting thorough media research and analysis. They must ensure all deliverables meet client requirements and deadlines while identifying opportunities for process improvement.
Candidates must hold a degree in Communications, Business, or a related Social Science and possess 1-2 years of research experience. Proficiency in Business English and advanced technical skills in Microsoft Office and G Suite are required.
Here is the updated job description, now including an About Isentia section at the top:
Isentia (a Pulsar Group company) is the leading media intelligence and data technology company in the Asia-Pacific (APAC) region. We empower communications and marketing professionals from government agencies, Fortune 500 brands, and leading organizations by monitoring, analyzing, and delivering actionable insights from complex editorial and social media conversations. Combining cutting-edge SaaS technology with expert local research teams, Isentia delivers the intelligence clients need to make informed decisions with confidence.
The Research Analyst produces timely, high-quality client reports by conducting research and analyzing media data efficiently. Working closely with team leads and fellow analysts, this role ensures all client briefs are met with strong technical accuracy, sharp insights, and meticulous attention to detail.
Conduct research and produce error-free client reports aligned with agreed quality, formatting, and style standards.
Maintain comprehensive coverage of data based on specific client requirements.
Stay up to date on developments in assigned client accounts, socio-political-economic current events, and industry trends.
Review and apply feedback from clients and team leads to continuously improve report quality.
Monitor data health by identifying irrelevant posts, missing data, or unusual volume shifts.
Conduct self-quality checks (Self-QC) on native language reports.
Consistently meet internal and client deadlines for all deliverables.
Proactively put measures in place to prevent production delays.
Identify and share best practices to optimize production time while maintaining high data quality.
Suggest workflow and process improvements to team leads.
Comply with company policies, administrative duties, and the Corporate Code of Conduct.
Maintain strong, respectful working relationships across cross-cultural teams.
Education: Degree/Post-graduate degree in Communications, Communications Research, Business, or related Social Sciences.
Experience: 1–2 years of experience in research with a solid grasp of socio-political-economic current events or specific industry trends.
Languages: Excellent reading, writing, and editing skills in Business English. Proficiency in local Southeast Asian languages is an advantage.
Technical Skills: Advanced competency in Microsoft Office Suite, G Suite, and data analysis tools.
Communication: Ability to communicate clearly and effectively across all organizational levels and cross-cultural teams.
Personal Qualities: Self-motivated, results-driven, highly organized, with exceptional time management under tight deadlines.
Client Obsessed: Puts the client first, understands what drives value, pays attention to detail, and delivers high-quality service.
One Team: Works collaboratively with integrity, respects cultural differences, and supports department goals.
Innovation: Demonstrates curiosity, takes initiative, welcomes continuous learning, and seeks smarter ways to deliver outcomes.
Empowering clients to make great decisions.
For over 40 years, Isentia has been Asia-Pacific's most trusted name in media intelligence. Today, we deliver monitoring across media, social media and political monitoring, as well as media analysis and reputation management tools, to organisations across Australia, New Zealand, Singapore, Malaysia and South East Asia. This deep expertise has now shaped the Lumina suite of AI tools – artificial intelligence built expressly for PR & Comms professionals. Together with award winning research and briefing teams, these solutions enable Isentia to surface key strategic insights for some of the world’s biggest brands and organisations.
Offices: 219-240 Cleveland Street, Strawberry Hills, Sydney, NSW 2012, AU · West Melbourne, Melbourne, Victoria 3003, AU · 78 Victoria Street, Wellington, - 6011, NZ · 6 Jalan P Ramlee, Kuala Lampur, 50250, MY · 88 Soi Lasale 58, A.P. Nakarintr Tower 12th Floor. Room 1/2, Srinakarin Road, Bangkok, Bangna 10260, TH
Empowering clients to make great decisions.
For over 40 years, Isentia has been Asia-Pacific's most trusted name in media intelligence. Today, we deliver monitoring across media, social media and political monitoring, as well as media analysis and reputation management tools, to organisations across Australia, New Zealand, Singapore, Malaysia and South East Asia. This deep expertise has now shaped the Lumina suite of AI tools – artificial intelligence built expressly for PR & Comms professionals. Together with award winning research and briefing teams, these solutions enable Isentia to surface key strategic insights for some of the world’s biggest brands and organisations.
Offices: 219-240 Cleveland Street, Strawberry Hills, Sydney, NSW 2012, AU · West Melbourne, Melbourne, Victoria 3003, AU · 78 Victoria Street, Wellington, - 6011, NZ · 6 Jalan P Ramlee, Kuala Lampur, 50250, MY · 88 Soi Lasale 58, A.P. Nakarintr Tower 12th Floor. Room 1/2, Srinakarin Road, Bangkok, Bangna 10260, TH
