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Full-time
associate degree, bachelor degree
Posted 2d ago
~20 hrs/week
Responsibilities
The Team Manager Practitioner provides American Sign Language interpreting services while overseeing daily operations and managing a team of approximately 35 interpreters. They are responsible for strategic growth, performance management, scheduling, and maintaining community relations.
Requirements
Candidates must possess fluent American Sign Language skills, pass an internal interpreting assessment, and have at least three years of supervisory experience. An associate degree in Business Management or comparable experience is required, with a bachelor's degree strongly preferred.
Full job description
Team Manager – Practitioner
Team Manager Practitioners are regularly scheduled to work 20 hours each week as interpreters while also managing the interpreting operations of their assigned team. This position is open to both internal and external candidates.
Team Manager – Practitioner Responsibilities:
Provide American Sign Language interpreting on VRS platform.
Focus management objectives on interpreting operations.
Plan with the help of the Regional Manager the strategic growth of the interpreting business lines (VRS, Community, and VRI).
Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
Supervise approximately 35 interpreting staff.
Manage the performance reviews of interpreters.
Approve the scheduling of all interpreters in all operational areas.
Coordinate with HR and Recruiting to select and hire interpreters.
Approve time and attendance, including leave, and for all interpreters as needed.
Maintain relations with local community leaders.
Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
Provide direction to the interpreters for their care and well-being.
Provide accurate reports on team performance, efficiencies, and quality.
Maintain direct contact with the Regional Manager on all operations-specific issues.
Assure the Interpreting Operations Team mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.
Partner with members of the department’s support management team to accomplish department-wide initiatives
Perform other duties as assigned to bridge any support needed by partners, colleagues and interpreters across the company.
Team Manager - Practitioner Required Skills/Qualifications:
Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
Must pass internal interpreting assessment
Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m, local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand)
Associates degree in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred.
At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
Extensive knowledge of the deaf culture and interpreting professions.
Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
Knowledge of specialized software related to departmental operations including, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs.
Time management skills to handle multiple, competing demands and priorities, and ability to work effectively under pressure.
Budgeting and financial knowledge and skills for tracking operations profitability.
Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public.
Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Knowledge of departmental operations, and organizational policies, processes, and procedures.
Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems.
Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
Human relations skills to build effective working relationships with staff, customers, and community groups and individuals.
Work environment:
Employees may experience the following physical demands for extended periods of time.
ASL interpreting on the VRS platform (40-50%)
Sitting, standing and walking (95-100%)
Keyboarding (40-60%)
Viewing computer monitor, videophone, and cell phone (40-60%)
Lifting computers and other equipment
Position may require some travel
Compensation:
Hourly non-exempt position
Eligible for applicable differential pay and promo pay when interpreting
Not Bonus Eligible
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
Your Partner in Workplace Accessibility and Inclusion.
Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Austin, Texas
LinkedIn followers
12,005
Total funding
$5M
ZP is America's leading provider of Video Relay Services (VRS), Video Remote Interpreting (VRI), CART & Captioning Services, and on-site ASL interpreting - born from the union of two trailblazers: ZVRS and Purple Communications.
For decades, Purple and ZVRS each fought to ensure that Deaf, Hard of Hearing, and Speech-Disabled individuals could communicate freely and without barriers. Today, ZP stands as the most trusted name in accessible communications - serving employers, healthcare systems, educational institutions, and government agencies - powered by passionate people, cutting-edge technology, and an unbreakable commitment to the communities we serve.
VRS enables Deaf and Hard of Hearing individuals who use American Sign Language (ASL) to communicate with hearing people over the phone through a qualified interpreter. VRI provides on-demand remote interpreting for in-person conversations, while on-site interpreting brings qualified ASL interpreters directly to workplaces, healthcare settings, schools, events, and other locations where face-to-face communication is needed.
We believe communication is a fundamental human right. That belief drives every product we build, every interpreter we certify, and every call we connect. Every conversation matters. We're better together.
Connect with ZP to bring accessible communication to your organization - and be part of what comes next. Visit zpbettertogether.com, follow us for the latest in Deaf accessibility innovation, or contact our enterprise team to support your DEI and ADA compliance goals.
Offices: 11900 n Jollyville Rd, #204209, Austin, Texas 78759, US
Video Relay Service (VRS)Video Remote Interpreting (VRI)Enterprise Accessibility SolutionsADA Compliance SolutionsOn-Site ASL InterpretingRemote ASL InterpretingHIPAA-Compliant VRIWorkplace Inclusion ProgramsGovernment Agency VRSLive Captioning Services
How many Administrative jobs are open in Orlando, FL right now?
There are currently 1,589 open administrative positions in Orlando, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Orlando, FL?
Companies currently hiring include Orlando Health, Hilton Grand Vacations, Orange County Public Schools, Nemours Children's Health, Signal Tru Brand, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Orlando, FL?
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