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Central Florida Regional Transportation Authority (LYNX)
STRATEGIC PLANNING & DATA ANALYST
Orlando, Florida, United States · On-site
$61k–$71k/yr
Mid level
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Health Care Center for the Homeless
Facilities Maintenance Staff
Orlando, Florida, United States · On-site
Entry level
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Certified Medical Assistant - Jewett Orthopedic Institute - Spring Lake
Orlando, Florida, United States · On-site
Entry level
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$18/hr–$20/hr
Full-time
high school
Posted 81d ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact for surgical patients, managing the scheduling of procedures and follow-up appointments. Responsible for patient education, post-procedure documentation, and coordinating with pre-op nurses to ensure a patient-centered practice.
Requirements
Requires a high school diploma or GED with at least one year of customer service experience. Preference is given to candidates with one year of medical terminology and relevant scheduling experience.
Full job description
JOB TYPE:
Surgical Concierge
HOME COMPANY:
Gulf Coast Spine
REPORTS TO:
Clinical Operations Manager
FLSA STATUS:
Non-Exempt
PRE-REQUISITE:
none
UPDATED/REVIEWED:
3/25/2024
SCOPE OF RESPONSIBILITIES
A nonexempt position responsible for being the main point of contact for all surgical patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different functions be performed when circumstances change or exigencies require (this includes but is not limited to emergencies, changes in personnel, workload, rush jobs, or technological developments).
Schedules surgery procedures using Epic/ Excel
Procedure aftercare/recovery education to patients
Strong focus on patient care and communication
Appointment scheduling for procedures and follow up appointments
Appointment tracking using multiple computer systems/ programs
Patient tracking and follow up post procedure documentation
Data entry and telephone communication documentation
Answers the phones in a professional and courteous manner
Communicating with pre-op nurses for upcoming cases
Screening documentation for conservative care surgical requirements
Review information on Epic and task a message and/or route the call to the appropriate personnel.
Assisting within the office as needed
Traveling to all other locations when needed
Assisting in clinic as needed
Achieve and maintain performance consistent with requirements for productivity, quality, and service levels
Develop and maintain productive team-oriented relationships through individual contacts and group meetings
Communicates with other team members in clinical and clerical areas to provide a successful patient centered practice.
Other duties as assigned.
TIAs may be assigned.
EDUCATIONAL REQUIREMENTS
High School diploma, GED or equivalent
EXPERIENCE/OTHER REQUIREMENTS
1 year of relevant scheduling or medical experience preferred
1 year of customer service required
1 year of medical terminology preferred
Ability to problem solve as well as critical thinking.
Proficient in professional and effective communication skills
Demonstrate a strong attention to detail and thoroughness.
Effectively utilize available relevant technical tools and resources (e.g. Microsoft, Outlook)
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of medical terminology.
Knowledge of the health care field.
Knowledge of HIPAA/Confidentiality
Knowledge of legal and ethical considerations related to patient information.
Knowledge of counseling, conflict resolution, and customer service principles and applications.
Skill in putting information in preferred medical record system, meeting clinic standards.
Skill in diffusing tense situations through diplomatic problem-solving.
Skill in using computer and medical records software.
Ability to communicate effectively with patients and staff via phone, in person and through email.
Ability to perform excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
Ability to demonstrate leadership in resolving patient concerns.
Ability to establish relationships with a wide variety of people.
Ability to multi-task, problem solve, and critical thinking.
Ability to communicate calmly and clearly with providers and employees.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Combination of standing, sitting, bending, and reaching. May work at computer monitors for prolonged periods of time using fingers to keyboard, handle or feel. Workload will be heavy at times.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medical exam and treatment rooms and medical offices. Environment setting (lighting, temperature, air quality, acoustics) controlled. Well-lighted, well-ventilated adequate space.
The BioSpine Institute treats all aspects of neck and back pain, specializing in minimally invasive spine surgery where procedures are performed through a 3/4-inch incision. We have locations in Tampa, Orlando, Spring Hill and Lakeland.
Our highly experienced surgeons have more than 70 years of combined experience, treating more than 65,000 patients and have performed more than 40,000 minimally invasive surgeries.
We are in network with the vast majority of health insurance plans, which include Aetna, Blue Cross, Cigna, Humana, Medicare and many others.
Offices: 4211 W. Boyscout Blvd., Suite 400, Tampa, FL 33607, US
Spine SurgeryBack SurgeryTreatment for Spinal StenosisLaminectomyand Spinal FusionHealth CareMedical DeviceMedical
How many Administrative jobs are open in Orlando, FL right now?
There are currently 1,591 open administrative positions in Orlando, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Orlando, FL?
Companies currently hiring include Orlando Health, Hilton Grand Vacations, Orange County Public Schools, Signal Tru Brand, Nemours Children's Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Orlando, FL?
Yes — 196 of the 1591 open administrative positions offer remote or hybrid work (100 remote, 96 hybrid).
How do I apply for Administrative jobs in Orlando, FL?
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