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Full-time
high school, associate degree
Medical, Dental, Vision plans, Adoption, Fertility and Surrogacy Reimbursement, Paid Time Off, Sick Leave
Posted 2d ago
~40 hrs/week
Responsibilities
The Patient Care Specialist provides non-clinical support in a physician's office to ensure an excellent patient experience. Primary duties include managing phone communications, scheduling appointments, and assisting with administrative tasks related to patient care.
Requirements
Candidates must possess a high school diploma and at least three years of customer service experience. Additionally, one year of experience in medical office operations, such as registration, scheduling, or working with health insurance plans, is required.
Full job description
City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara Rheumatology Specialists is now hiring a full-time Patient Care Specialist in Norfolk, VA!
Hours
Monday - Friday, 8:00AM - 4:30, dayshift.
Overview
As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.
Education
HS Diploma (Required)
Associate Level degree or higher in lieu of the required experience will be considered
Experience
3 years Customer Service experience (Required)
1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)
Keywords: Patient Care Specialist, Talroo-Allied Health, Medical Office

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work,Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Related keywords
Patient Care SpecialistMedical OfficeRheumatologyCustomer ServiceHealth InsuranceMedical RecordsMedical TerminologyRegistrationSchedulingThird Party PayersAdministrative SupportHealthcarePatient ExperienceTeamwork
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet®️ recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America’s Best-In-State Employer” (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018).
Like us on Facebook at www.facebook.com/sentarahealth
Follow us on Instagram at @SentaraHealth
Offices: 1300 Sentara Park, Virginia Beach, Virginia 23464, US
Health careHealth CareRehabilitationNon ProfitMedicalAssociationHome Health Care
How many Administrative jobs are open in Norfolk, VA right now?
There are currently 499 open administrative positions in Norfolk, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Norfolk, VA?
Companies currently hiring include Sentara Health, EVMS Medicine, FitzGerald Financial Group - Division of TowneBank Mortgage, The US Oncology Network, CMA CGM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Norfolk, VA?
Yes — 52 of the 499 open administrative positions offer remote or hybrid work (26 remote, 26 hybrid).
How do I apply for Administrative jobs in Norfolk, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.