New York, New York, United States · Hybrid
WORKFORCE OPERATIONS ANALYST Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly wo…
Skills: Workforce Management, Staffing Forecasting, SLA Performance Management, Assembled WFM, Data Analysis
New York, New York, United States · Hybrid
$70k–$75k/yr
JOB SUMMARY The Provider Network Specialist is responsible for developing and maintaining positive working relationships with healthcare providers, ensuring provider satisfaction, resolving issues, and supporting network…
Skills: Interpersonal Skills, Relationship Building, Organizational Skills, Presentation Skills, Verbal Communication
New York, New York, United States · Hybrid
Overview Position Moncler USA Inc. is seeking a Wholesale Sales Coordinator to support the Wholesale team across all aspects of the business. The ideal candidate is eager to build a career in the luxury fashion and whole…
Skills: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Sales Reporting, Data Analysis
New York, New York, United States · On-site
The Medical Office Assistant offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care. Strength through Unity and …
Skills: Clinical Support, Medical Office Support, Patient Care, Administrative Duties, Venipuncture
New York, New York, United States · Hybrid
$65k/yr
About Rising Ground Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground …
Skills: Case Coordination, Intake Assessment, Client Recruitment, Outreach, Case Management
New York, New York, United States · On-site
$20/hr–$22/hr
MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of unders…
Skills: Onboarding, Background Checks, Benefit Administration, Compliance, Employee File Management
New York, New York, United States · On-site
Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services&md…
Skills: Customer Service, Administrative Management, Data Entry, Event Coordination, Program Design
New York, New York, United States · Hybrid
The Project Coordinator will support a wide range of educational and clinical research activities. That includes patient interviewing, obtaining informed consent, respiratory testing support, clinical data extraction fro…
Skills: Patient Interviewing, Informed Consent, Respiratory Testing Support, Clinical Data Extraction, Database Management
New York, New York, United States · On-site
$22/hr–$24/hr
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our cl…
Skills: Project Management, Inbound Mail Handling, Outbound Mail Coordination, Quality Assurance, Data Analysis
New York, New York, United States · On-site
$25/hr–$32/hr
MISSION STATEMENT: Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of under…
Skills: Recruiting, Hiring, Benefit Administration, Employee Relations, Labor Relations
New York, New York, United States · On-site
$77k–$85k/yr
Several years ago, UJA created a Director of Foundations and Strategic Partnerships role to cultivate foundation partnerships, identify new funding opportunities, and work with colleagues throughout UJA to develop initia…
Skills: Grant Writing, Fundraising, Communications, Project Management, Budget Analysis
New York, New York, United States · On-site
$21/hr–$25/hr
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by reliev…
Skills: Patient Intake, Vital Signs, EMR Documentation, Procedural Support, Patient Education
New York, New York, United States · On-site
Job Description The Kings County District Attorney’s Office (KCDA) is one of the largest prosecutors’ offices in the country and is committed to developing and implementing innovative prosecutorial strategies that will f…
Skills: Grant Management, Budget Administration, Financial Reporting, Compliance Monitoring, Grant Writing
New York, New York, United States · On-site
$68k–$90k/yr
Job Description Agency Description: The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating strong…
Skills: Project Management, Contract Management, Strategic Planning, Public Engagement, Stakeholder Management
New York, New York, United States · On-site
$17/hr–$21/hr
Job Description The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow an…
Skills: Clerical Support, Administrative Support, Data Entry, Document Management, Professional Communication
New York, New York, United States · Hybrid
$71k–$75k/yr
Job Description New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency p…
Skills: Policy Analysis, Intergovernmental Outreach, Legislative Research, Strategic Communications, Crisis Management
New York, New York, United States · On-site
$55k–$81k/yr
Job Description *APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE. The NYC Department of Probation (DOP) is a world leader in working creati…
Skills: Legal Research, Case Preparation, Proofreading, Office Management, Staff Supervision
New York, New York, United States · On-site
$98k–$110k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources A…
Skills: Financial Auditing, Budget Administration, Financial Statement Analysis, Regulatory Compliance, Fund Reconciliation
New York, New York, United States · Hybrid
$38k–$45k/yr
Job Description *Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.* **This po…
Skills: Criminal Background Checks, Fitness Reviews, Case Management, Confidentiality, Data Entry
New York, New York, United States · On-site
$62k–$90k/yr
Job Description NOTE: Must be in Principal Administrative Associate Title to be considered for interview The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all Ne…
Skills: Supervision, Case Analysis, Administrative Management, Professional Correspondence, Billing Dispute Resolution
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Manage the Assembled WFM platform to optimize agent schedules and ensure coverage aligns with forecasted demand. Monitor and report on SLA performance in real-time and historically to improve support queue efficiency.
Requires 2+ years of workforce management or support operations analytics experience, preferably with Assembled or similar WFM tools. Must possess strong data analysis skills and the ability to translate volume forecasts into staffing plans.
Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
We're looking for a Workforce Management Contractor to support our Member Experience and Risk Operations team on a defined-scope engagement. This is a focused, hands-on WFM role centered on three areas: managing our Assembled implementation and keeping schedules accurate and optimized, maintaining and improving our volume and staffing forecasts, and managing SLA performance in real time and over time across our support queues.
This is an individual-contributor contract role. You'll operate independently, work directly in Assembled day to day, and partner with the Member Experience and Risk Operations leads on targets and priorities. Success looks like schedules that reflect real demand, forecasts we can plan against with confidence, and SLA performance that is monitored, understood, and steadily improving. You're detail-oriented, analytical, self-directed, and able to move quickly with minimal ramp-up.
Current is a leading consumer fintech platform transforming financial access for everyday Americans.
Current is a leading U.S. leading consumer fintech platform transforming financial access for everyday Americans. We’re focused on building integrated solutions to solve needs that stand between Americans and their financial goals, making it easier for everyone to build the future they deserve.
Offices: New York, NY, US
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