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$62k–$80k/yr
Full-time
high school, associate degree, bachelor degree
Posted 21d ago
~40 hrs/week
Responsibilities
The Operations Supervisor oversees large-scale projects and manages workflow and case determinations within the Office of Central Processing. Responsibilities include supervising staff, evaluating job performance, and recommending system enhancements to improve operational efficiency.
Requirements
Candidates must be permanent in the Principal Administrative Associate civil service title. Requirements include a combination of education (High School, Associate, or Bachelor's degree) and 3-5 years of progressively responsible administrative experience, including one year of supervisory experience.
Full job description
Job Description
APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE
Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
Under the general direction and supervision of the Assistant Manager with latitude for the exercise of independent judgment and initiative, the Operation Supervisor supervises large scale projects, affecting the workflow and case management, and case determinations of Centers within the agency. The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants.
OCP is responsible for the processing of forms and documents received and requested by but not limited to the following entities: the New York City Housing Authority (NYCHA), Department of Homeless Services (DRS), utility companies (Con Edison, Brooklyn Gas & Electric), Housing Preservation and Development (HPD), Social Security Administration (SSA), Office of Child Support Enforcement (OCSE), Heating Energy Assistance Program (HEAP) and the United Stated Postal Service (USPS).
FIA Office of Support Services/Office of Central Processing is recruiting for one (1) Principal Administrative Associates II to function as Operations Supervisor, who will:
- Supervise large scale projects adhering to revised implementation plans initiated as a result of changes in the law, amendments and administrative directives.
- Assess staffing requirements necessary to complete the implementation plan on schedule and assist in the hiring of office staff. Direct Group Supervisors in the duties required by the project plan.
- Maintain continuous communication among the Group Supervisors.
- Establish and maintain a qualitative standard of work performance for all staff members, by reviewing and determining caseload and case accuracy. Organize work, assign and retain staff to meet tight deadlines.
- Recommend system enhancements to management designed to improve workflow and activities within the projects.
- Rate and evaluate job performance of subordinates, hold conferences with subordinates regarding disciplinary issues, and maintain control on subordinates' attendance to ensure adherence to time and leave regulations.
PRINCIPAL ADMINISTRATIVE ASSOC - 10124
Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
Industry
Government Administration
Company size
10,001+ employees
Founded
1934
Headquarters
New York, NY
LinkedIn followers
39,024
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
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How many Administrative jobs are open in New York, NY right now?
There are currently 8,608 open administrative positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in New York, NY?
Companies currently hiring include New York City Housing Authority (NYCHA), Mount Sinai Health System, Northwell Health, NYU London, Weill Cornell Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in New York, NY?
Yes — 2043 of the 8608 open administrative positions offer remote or hybrid work (279 remote, 1764 hybrid).
How do I apply for Administrative jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.