Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Patient experience, Conflict resolution, Active listening, Communication, Documentation
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Administrative support, Data entry, Record maintenance, Inventory management, Telephone communication
Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence…
Skills: Desk-side support, IT help desk, Hardware troubleshooting, Software troubleshooting, Desktop application support
LifeClinic Summary At LifeClinic, our mission is to restore, maintain, and optimize human function and performance. As a chiropractor here, you’ll provide adjustments, soft tissue work, and rehab exercises inside Life Ti…
TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage appro…
Skills: Property management, Leasing, Budgeting, Financial reporting, Customer service
Our associates celebrate lives. We celebrate our associates. This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as pla…
Skills: Funeral services, Customer service, Data entry, Vehicle maintenance, Communication
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Overview $19.95 Hourly What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe? You get Sciol…
Skills: Data entry, Records management, Scanning, Typing, Data inquiry
Kobre & Kim
Administrative Assistant
Miami, Florida, United States · On-site
Mid level
The Administrative Assistant is a vital member of our Administrative Services team, which underpins the day-to-day operations of the Firm across our global offices. This role delivers proactive, reliable, and detail-orie…
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Overview Nisga’a CIOPS delivers cleared professionals to support civilian and DoD customers worldwide across intelligence support, cyber/defensive cyber operations, IT O&M, infrastructure modernization, training, a…
Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our succ…
Skills: Auto damage estimating, Auto collision repair, Customer service, Critical thinking, Decision-making
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organ…
Skills: Executive support, Calendar management, Travel coordination, Meeting logistics, Communication
Marriott International Hotels, Inc.
Food and Beverage Operations Manager (Banquets)
Miami, Florida, United States · On-site
$62k–$75k/yr
Mid level
JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeti…
A Cargo Airline Customer Service Representative provides customer support and coordinates the movement of air freight shipments. The representative serves as a key point of contact between customers, freight forwarders, …
Skills: Customer service, Air cargo operations, Logistics, Freight forwarding, Data entry
About DataScan by Solifi: Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Our commitment lies in empowe…
Skills: Inventory auditing, Risk management, Problem-solving, Decision-making, Communication
International Finance Bank (IFB)
Portfolio Manager
Miami, Florida, United States · On-site
Mid level
At International Finance Bank (IFB), our people are at the heart of everything we do. We are united and driven by a shared purpose. We believe meaningful impact starts with our people, which is why we are committed to cr…
Position Summary: The Chief Concierge will work directly in the Concierge Office alongside the Front Desk Manager, with a specialized focus on the Lifestyle component. This role is responsible for planning and executing …
Skills: Event Planning, Customer Service, Communication, Problem Solving, Leadership
Account Manager II, Private Equity - Hybrid/Miami, FL
Miami, Florida, United States · Hybrid
Mid level$113M raised
Aon is Looking for an Account Manager II! Are you looking to join a highly collaborative, team‑oriented client service environment? This role will support clients on Aon’s Private Equity team, working closely with …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Medical, Dental, Tuition remission
Posted 23d ago
~40 hrs/week
Responsibilities
The Patient Experience Specialist acts as a liaison between patients and the health system to address concerns, complaints, and feedback. They perform daily rounds, document patient information, and collaborate with clinical staff to ensure a positive healing environment.
Requirements
A bachelor's degree in a relevant field is preferred along with a minimum of three years of relevant experience. Candidates must possess strong interpersonal skills, attention to detail, and the ability to handle confidential information with discretion.
Full job description
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Schedule: Monday through Friday, 1:30 PM – 10:00 PM.
The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints. The Patient Experience Specialist performs detailed work on the timely and thorough review of complex and sensitive feedback and complaints to correctly classify and direct each case to the appropriate individual(s) or department(s) for resolution. The Patient Experience Specialist will collaborate with clinical and administrative colleagues. Understand internal policies and procedures, ensure feedback, complaints, and grievances are handled per internal and external guidelines and regulations, and optimize outcomes to increase patient satisfaction.
CORE JOB FUNCTIONS
Provide service excellence support to all patients, their loved ones, UHealth professionals, and support staff creating positive, memorable patient experiences.
Play a key role in contributing to a peaceful healing environment, enhancing communication and connection with patients, families, and staff.
Perform daily rounds on patients, collecting accurate documentation of confidential and all other pertinent information within the feedback module database used by the department.
Acts as a liaison and resource for patients and families via telephone or in person, addressing questions or concerns.
Assist with recognizing, understanding, reporting, and resolving patient concerns to the primary nurse or leader to solve in the moment.
Escalate/hand off complex complaints that cannot be resolved at the bedside or in the moment to the Senior Specialist.
Utilize conflict resolution skills, exercise proper judgment, and understand departmental and organizational resources to address or triage patient concerns and complaints to the correct individual(s) or department(s).
Investigate and follow up with the patient and family member with the resolution of the case.
Contribute to team goals and strategies and identify process and system improvement opportunities.
Utilize active listening with care and empathy to assist patients in obtaining resolutions.
Apply patient satisfaction best practices at each interaction and when handling sensitive or potentially challenging, threatening, and hostile situations.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties or responsibilities as necessary. Opportunities for upward movement are available with a minimum of 2 years as a Specialist and demonstrating exemplary work ethic and commitment.
CORE QUALIFICATIONS
Bachelor’s Degree in relevant field preferred.
Minimum three years of relevant experience preferred
Knowledge, Skills, and Attitudes:
Skill in completing assignments accurately and with attention to detail.
Ability to maintain effective interpersonal relationships.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Commitment to the University’s core values.
Ability to work independently and in a collaborative environment.
Proficiency in computer software (i.e., Microsoft Office).
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Related keywords
Patient ExperienceHealthcareUHealthUniversity of MiamiPatient AdvocacyConflict ResolutionClinical SupportFeedback ManagementDocumentationMicrosoft OfficeLiaisonGrievance HandlingAcademic Medical CenterPatient SatisfactionAdministrative Support
Delivering leading-edge patient care by the region’s best doctors, powered by groundbreaking research at The U.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Miami, Florida
LinkedIn followers
40,519
UHealth – University of Miami Health System delivers leading-edge patient care by top-ranked physicians who treat some of the most complex cases. Powered by the Miller School of Medicine’s ground-breaking research and medical education, UHealth is the region’s only academic-based health care system. With a comprehensive network of nearly 40 outpatient facilities, its flagship hospital in the heart of Miami’s Health District, and more than 2,700 physicians and healthcare providers across South Florida, UHealth is a vital component of the community that is leading the next generation of health care. UHealth is home to Bascom Palmer Eye Institute, the No. 1 ranked eye hospital in the nation by U.S. News & World Report, Sylvester Comprehensive Cancer Center, the region’s only NCI-designated cancer center, and Desai Sethi Urology Institute, dedicated to urologic research and discovery, and a neurology and neurosurgery program ranked in the top 25 in the nation. These programs along with 100 other specialties make UHealth a trusted destination for compassionate, research-based care. UHealth is dedicated to continually developing an inclusive and rewarding culture for our talent - including hiring pledges with Military.com, AARP and a growing list of partners. UHealth has been honored on Becker's Healthcare 150 Top Places to Work List, emphasizing our commitment to the well-being and growth of our incredible faculty and staff. We also received the 2024 Platinum Bell Seal Certification by Mental Health America (MHA). The University of Miami was recognized by Forbes as one of the Best Employers for Women in 2023 and 2022. You can learn more about opportunities at UHealth at careers.miami.edu.
Offices: 1400 NW 12th Ave, Miami, Florida 33136, US · 5555 Ponce De Leon Boulevard, Coral Gables, FL 33146, US · 8932 SW 97th Ave, Miami, Florida 33176, US · 8100 SW 10 ST Plantation, Plantation, FL 33324, US · 1150 NW 14th St, Miami, FL 33136, US
How many Administrative jobs are open in Miami, FL right now?
There are currently 1,900 open administrative positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Miami, FL?
Companies currently hiring include University of Miami Health System, Jackson Memorial Hospital, Baptist Health, Miami Children's Health System, Signal Tru Brand, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Miami, FL?
Yes — 277 of the 1900 open administrative positions offer remote or hybrid work (89 remote, 188 hybrid).
How do I apply for Administrative jobs in Miami, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.