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Full-time
Competitive Salary, Comprehensive Benefits Package, Career Growth And Development
Posted 42d ago
~40 hrs/week
Responsibilities
Oversee daily dialer operations and configure outbound campaigns to ensure optimal system performance and efficiency. Monitor performance metrics and ensure all dialing activities comply with TCPA and DNC regulations.
Requirements
Requires 2-4 years of experience in dialer administration or contact center operations, with a preference for supervisory experience. Must possess technical knowledge of predictive dialers, SIP/SIM management, and strong analytical skills.
Full job description
We're looking for a detail-oriented and results-driven Dialer Supervisor to oversee the day-to-day performance of our dialer operations, support outbound campaigns, and ensure optimal system performance. If you're passionate about operational excellence, data-driven decision-making, and coaching teams for success, we'd love to hear from you.
Key Responsibilities
Dialer Operations
Monitor and oversee the daily operation of the dialer system to ensure smooth, efficient, and uninterrupted contact center performance.
Identify and resolve dialer-related issues while coordinating with internal support teams as needed.
Campaign Execution
Configure and maintain outbound dialing campaigns, including call lists, dialing modes, schedules, and call rules.
Ensure campaigns are executed accurately and aligned with operational goals and compliance requirements.
Performance Monitoring & Reporting
Monitor dialer performance metrics, agent productivity, and campaign effectiveness.
Generate regular reports and provide insights to improve dialing efficiency, contact rates, and overall campaign performance.
System Administration
Perform routine dialer administration, including data imports and exports, user management, and system configuration.
Assist in troubleshooting system issues and coordinate with IT or vendors for timely resolution.
Compliance
Ensure dialing activities comply with applicable regulations, including TCPA, DNC, and internal company policies.
Conduct routine audits to maintain compliance and recommend corrective actions when necessary.
Team Support & Training
Train and coach agents and team leaders on dialer best practices, system usage, and compliance standards.
Provide ongoing guidance to help improve operational efficiency and campaign results.
Process Improvement
Identify opportunities to improve dialer performance, workflow efficiency, and campaign execution.
Recommend enhancements based on operational data and day-to-day observations.
SIP/SIM Management
Monitor and maintain SIP and SIM connectivity to support reliable dialer operations.
Escalate and coordinate technical issues affecting system performance.
What We're Looking For
Experience: 2–4 years of experience in dialer administration, workforce management, or contact center operations, with at least 1 year in a supervisory or lead role preferred.
Technical Skills: Working knowledge of predictive/progressive dialer systems, campaign management, SIP/SIM management, and Microsoft Excel. Familiarity with TCPA, DNC, and other contact center compliance standards is an advantage.
Analytical Skills: Ability to analyze operational metrics, identify trends, and recommend improvements to maximize campaign performance.
Communication: Strong communication and collaboration skills with the ability to work effectively across operations, IT, and support teams.
Leadership: Demonstrated ability to coach, mentor, and support frontline teams while driving operational excellence in a fast-paced contact center environment.
Why Join Us?
Competitive salary and comprehensive benefits package! #BetterWithSSG
Career growth and development in a dynamic, innovative environment
A collaborative and inclusive company culture
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Empowering Your Brand With Exceptional Service and Elevated CX
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
1998
Headquarters
Waco, TX
LinkedIn followers
26,132
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It”
We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value
As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People
We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology
Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions
We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
Offices: 300 South 13th Street, Waco, TX 76701, US · 116 King St Suite, 9A, North Sydney, Nova Scotia B2A 3R7, CA · 101 W. Louis Henna, Suite 2000 Austin, Texas 78728, Austin, Texas 78728, US · Av. 27 de febrero, Santiago de los caballeros, Santiago, Dominican Republic 510000, DO · 107 L. P. Leviste, Makati, National Capital Region 1209, PH
Call Center Technical SupportI/T Infrastructure ServicesTechnology Support ServicesSupport & Repair ServicesTechnology Legacy / End-of-Life Support ServicesSocial Media SupportManaged Support ServicesDispatch ManagementRetail/ etail Customer SupportOmni-Channel BPO
How many Administrative jobs are open in Mandaluyong, Philippines right now?
There are currently 135 open administrative positions in Mandaluyong, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Mandaluyong, Philippines?
Companies currently hiring include Vertiv, Accenture, CAI, Emerson, RelianceUnited - a subsidiary of Unilab, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Mandaluyong, Philippines?
Yes — 50 of the 135 open administrative positions offer remote or hybrid work (4 remote, 46 hybrid).
How do I apply for Administrative jobs in Mandaluyong, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.