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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Manchester, England, United Kingdom · On-site
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Facilitate museum exhibits and provide superior customer service to guests of all ages. Manage reception tasks, including ticket sales, merchandise restocking, and promotional activities on social media.
Proven experience as a receptionist or customer experience representative is preferred. Candidates should possess strong communication skills and the ability to work under pressure in a fast-paced environment.
Rate of Pay: £13.00ph.
Hours: Temporary zero hours contracts until Monday 31st August 2026
Opening Times: From between 9am – 10pm. We are open every day except Christmas Day.
About us
Museum of Illusions is the world's largest and fastest-growing museum chain with over 73 locations in 28 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recongnisible global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.
Illusion Expert role overview
Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester.
Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guest and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.
What you would get to do:
Present a positive and professional demeanor, as an ambassador for the Museum.
Ensure guest satisfaction by providing superior customer service
Engaging with guests, by offering assistance, Illusion explanations, photo taking, etc.
Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
Participating in and/or lead special events (I.e., school field trips, group visits, birthday parties, private rentals.
Promotional work – help the museum by participating in promotional activities such as but not limited to; Tik Tok, YouTube, Instagram.
Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
Maintain museum traffic flow
Run museum reception area and perform all related task
Selling tickets, and museum merchandise.
Restocking the Smartshop and merchandise
Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.
What you should bring along:
Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role;
Customer service experience preferred;
Great communication skills;
Ability to be resourceful and proactive when issues arise;
Excellent organizational and administrative skills; and
Ability to work under pressure and time-management skills, with the ability to prioritize
tasks.
Proficiency in English language
If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
Global leader in "edutainment" and largest private museum chain in the world.
The first Museum of Illusions launched in Zagreb, Croatia in 2015 and has since become a recognizable global brand and leading „edutainment“ attraction. Each state-of-the-art museum offers an exciting and interactive journey for all age groups while explaining the science and mechanics behind enthralling optical illusions through fun and games. The fascinating holograms, mind-bending illusion rooms, and astonishing exhibits never fail to trick visitors’ minds, puzzle their perceptions, and show them a whole new world of the seemingly impossible and unbelievable. With 40 locations spread over 25 countries and 4 continents, where no two museums are the same, Museum of Illusions continues to pursue further expansion and provide its unique experience to adventure-seekers all around the world.
Offices: Zagreb, 10000, HR
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