Job Summary: The receptionist plays a key role in coordinating participant appointments and providing administrative support for the PACE program. Responsibilities include scheduling internal and external appointments, e…
Skills: Bilingual Korean, Medical Scheduling, Medical Records Management, HIPAA Compliance, Customer Service
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Community Associate, 177 E Colorado Blvd (Pasadena)
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$26/hr–$28/hr
Full-time
high school
Posted 15d ago
~40 hrs/week
Responsibilities
The receptionist coordinates participant appointments, manages front desk operations, and provides administrative support for the PACE program. Key duties include maintaining medical records, handling communications, and ensuring accurate demographic data management.
Requirements
A high school diploma or equivalent is required, with prior experience in healthcare and medical records preferred. Candidates must be bilingual in Korean and English and possess strong organizational and communication skills.
Full job description
Job Summary: The receptionist plays a key role in coordinating participant appointments and providing administrative support for the PACE program. Responsibilities include scheduling internal and external appointments, ensuring timely submission of medical records, notifying participants of appointments or any changes, and coordinating with the transportation team. This role also handles front desk duties, such as greeting visitors, managing phone calls, checking participants in and out, and maintaining accurate demographic records. Additional tasks include preparing and maintaining participant charts, processing medical information, compiling assessment summaries, and supporting general office functions such as filing, faxing, and report preparation.
Qualifications and Requirements:
Education:
High school diploma or equivalent required.
Experience:
Prior experience in healthcare and medical records is preferred.
Duties and Responsibilities:
Receptionist:
Directs incoming calls, greets visitors, and routes calls to appropriate departments.
Answers telephones by the third ring in a friendly, professional manner.
Opens and routes incoming mail; processes outgoing mail.
Uses a paging system per K-day PACE procedures
Updates and maintains the telephone directory.
Coordinates telephone repair service and maintains related logs.
Assists with front office operations, including patient check-in and check-out.
Provides accurate information about agency services to participants, families, and the public.
Uses customer service principles to interact professionally with participants, physicians, and staff.
Responds to emergency calls per K-day PACE procedures.
Maintains organizational support lists.
Performs general clerical duties, including filing, faxing, and copying.
Possesses effective oral and written communication skills.
Demonstrates organization, flexibility, dependability, and resourcefulness.
Works collaboratively with staff, providers, government officials, and external agencies.
Scheduler:
Ensures necessary equipment and supplies are available for scheduled appointments.
Schedules new and established participants for clinic and assessment appointments.
Monitors and manages all assessment and continuous care appointments.
Sends appointment reminders and follows up on missed or rescheduled visits.
Identifies and resolves scheduling challenges, collaborating with management and participants.
Manages multi-level scheduling needs to optimize participant engagement.
Develops and updates Plan of Care (POC) and reassessment schedules; communicates with the IDT.
Assists with chart preparation and scheduling of future appointments as ordered.
Medical Records:
Prepares charts for new participants and manages active/closed records.
Purges, organizes, and maintains participant records.
Scans documents (excluding clinic faxes such as labs, consults, discharge notes).
Requests and sends medical records during intake or per IDT request.
Maintains confidentiality and releases information according to HIPAA guidelines.
Keeps demographic records and face sheets accurate and up to date.
Ensures attendance sheets are completed for all IDT and POC meetings.
Compiles reports from multiple data sources.
Creates correspondence, forms, schedules, and meeting minutes using word processing tools.
Assists the Quality Manager with grievance forms, appeals, and CMS audit data entry.
Practices universal precautions and ensures participant confidentiality.
Understands participant rights and confidentiality protections.
Related keywords
PACE ProgramMedical RecordsHIPAABilingualKorean LanguageHealthcare AdministrationPatient SchedulingDemographic RecordsCMS AuditPlan of CareMedical ChartingFront Desk Operations
K-Day PACE (Program of All-Inclusive Care for the Elderly) is dedicated to helping seniors live healthier, more independent, and more fulfilling lives through a fully integrated model of care. Located in the heart of Koreatown Los Angeles, K-Day PACE serves older adults who want to remain in their homes and communities while receiving comprehensive healthcare, social services, and daily support in one coordinated program.
Our mission is simple: to provide seniors and their families with peace of mind by delivering all-inclusive, high-quality care that reduces the burden of navigating a fragmented healthcare system. Through our program, participants gain access to primary care, nursing, rehabilitation, pharmacy, social services, nutrition, home care, and transportation—services that are designed to work together seamlessly. Families benefit from knowing that their loved ones are cared for by a dedicated, multidisciplinary team that coordinates every detail of their care plan.
At K-Day, we understand that aging is not just about medical needs but also about emotional, social, and cultural wellbeing. That is why we offer wellness activities, culturally sensitive programming, and community connections that enrich the lives of our participants. Our staff speaks multiple languages, including English and Korean, ensuring that communication is clear and that participants feel at home.
With on-site day center programs, medical supervision, and coordinated specialty care, we empower seniors to thrive while living safely in their communities. We also support caregivers and families by reducing stress and providing guidance, resources, and continuity of care.
K-Day PACE is more than a program—it is a community built on dignity, compassion, and innovation in elder care. Whether you are a participant, family member, or community partner, our goal is to walk alongside you in every step of the journey, making sure that seniors live their golden years with dignity, independence,
How many Administrative jobs are open in Los Angeles, CA right now?
There are currently 3,048 open administrative positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Los Angeles, CA?
Companies currently hiring include Keck Medicine of USC, Cedars-Sinai, Kaiser Permanente Oakland Medical Center, Hope of the Valley Rescue Mission, Wesley Health Centers - JWCH Institute, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Los Angeles, CA?
Yes — 605 of the 3048 open administrative positions offer remote or hybrid work (129 remote, 476 hybrid).
How do I apply for Administrative jobs in Los Angeles, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.