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$71k–$85k/yr
Full-time
associate degree, bachelor degree
Posted 13d ago
~40 hrs/week
Responsibilities
Oversee daily branch operations and call center performance to ensure high-quality service for clients and caregivers. Provide coaching and workflow direction to Customer Service Coordinators while managing complex case escalations.
Requirements
Requires an associate's degree and at least 2 years of experience in operations, customer service, or care delivery. Proficiency in Microsoft Office is required, with a preference for candidates with supervisory experience and bilingual Spanish skills.
Full job description
Who We Are
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Work with Purpose. Make a Real Impact.
At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Supervisor, Operations supports frontline operational execution within a branch, office, or defined local market providing non-clinical care services to individuals with intellectual and developmental disabilities (IDD). This role oversees daily workflows, customer service operations, call center performance, and case escalations to ensure a consistent, high-quality experience for clients and caregivers. Working closely with the Manager or Senior Manager, Operations, the Supervisor provides day-to-day coaching and workflow direction while serving as a key resource for operational excellence and continuous improvement.
Primary Responsibilities
Oversee daily branch operations by monitoring workflows, resolving service issues, and ensuring customer service standards and follow-up activities are completed effectively.
Monitor call center performance, manage queue activity, track key service metrics, and recommend improvements to enhance responsiveness and customer satisfaction.
Serve as the primary escalation resource for complex client, caregiver, and service issues, partnering with cross-functional teams to drive timely resolution and improve operational outcomes.
Provide day-to-day coaching, training, and workflow oversight to Customer Service Coordinators, reinforcing service standards and supporting team development.
Identify operational trends, workflow improvements, and process efficiencies while partnering with leadership to implement solutions that support branch performance.
This is a hybrid position, coming into the Los Angeles office 3x per week.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
2+ years of operations, customer service, staffing, scheduling, or care delivery experience; experience in healthcare, home care, disability services, or a similar service environment preferred.
Previous lead, senior coordinator, or supervisory experience preferred.
Proficiency with Microsoft Office; experience with CRM, scheduling, or EVV systems preferred.
Strong communication, organizational, and problem-solving skills; bilingual Spanish is a plus.
Skills
Customer service
Team leadership
Workflow coordination
Call center operations
Problem-solving
Communication
Organization
Coaching
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$71,000—$85,000 USD
Related keywords
Home CareIDD ServicesCRMEVV SystemsMicrosoft OfficeHealthcare OperationsStaffingSchedulingCase EscalationCustomer Service Standards
Impacting people's lives by making a difference everyday.
Industry
Home Health Care Services
Company size
10,001+ employees
Founded
2008
Headquarters
El Segundo, CA
LinkedIn followers
26,146
24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive impact in people's lives every day. Since 2008, we have delivered high-quality and personalized caregiving services to individuals of all ages and abilities. Today, we provide caregiving services to more than 16,000 clients and employs more than 16,000 caregivers across California. Our commitment to excellence has designated us as one of FORTUNE's Best Workplaces since 2018, and we continue to strive for excellence in all that we do.
Offices: 200 N Sepulveda Ste 300, El Segundo, CA 90245, US
Personal care services (bathinggroomingdressingtoileting)homemaking assistancelight housekeepingmedication remindersand transportationHealth CareHome Health Care
How many Administrative jobs are open in Los Angeles, CA right now?
There are currently 3,048 open administrative positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Los Angeles, CA?
Companies currently hiring include Keck Medicine of USC, Cedars-Sinai, Kaiser Permanente Oakland Medical Center, Hope of the Valley Rescue Mission, Wesley Health Centers - JWCH Institute, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Los Angeles, CA?
Yes — 605 of the 3048 open administrative positions offer remote or hybrid work (129 remote, 476 hybrid).
How do I apply for Administrative jobs in Los Angeles, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.