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Full-time
high school
Posted 51d ago
~40 hrs/week
Responsibilities
The specialist greets patients, manages communications via phone and digital portals, and coordinates with various departments to improve patient engagement. They also conduct community outreach and educate residents about clinic services to reduce no-show rates.
Requirements
Candidates must be high school graduates with bilingual proficiency in English and Spanish and a typing speed of at least 45 wpm. Experience with EPIC, MS Excel, and working in a community clinic or call center environment is preferred.
Full job description
Position Title: Customer Service Specialist
Department: Front Office
Position Reports to: Front Office Manager
Status: Full-Time, Union
Position Summary: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Clinica Romero. Customer Service Specialist ensures every patient feels valued and understood while working with various department to promote patience, empathy, active listening, and timely follow through. Individual must be flexible, organized and must be able to manage a demanding workload with accuracy. In addition, supports Clinica's Mission Statement and complies with the all policies and procedures of the organization. The Customer Service Specialist represents CMOAR in a positive and responsible manner at all times.
Responsibilities:
Welcomes and greets patients as they enter Clinica Msr. Oscar A. Romero.
Assist patients with questions and direct them to proper departments or personnel.
Answers incoming calls, take messages, transfer calls and provide information to other departments upon
Manage written campaigns/broadcast messages or individual texts for target population, utilizing messaging application and My Chart portal.
Translates for patients when necessary.
Assist with the increase of performance improvement measures.
Assure timeliness of services to patients and looks after their comfort while on premises.
Initiate phone calls to and manage communication with prospective patients, including those who lack healthcare access.
Make reminder calls to patients about upcoming appointments.
Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
Work in conjunction with quality improvement department, Clinic Office Managers and Directors to develop and implement strategies to better engage and retain patients.
Work with various departments to implement a comprehensive community outreach and engagement plan and messaging materials.
Enhance communication with patients in regards to services rendered at CMOAR to improve quality service and reduce no-show rates.
Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service
Develop the use of emerging technology or media for patient engagement.
Educate residents about CMOAR services, initiatives, projects, developments, and important community related topics.
Attend health fairs and community meetings to encourage potential patients to access CMOAR services.
Maintain knowledge in eligibility, enrollment and program specifications for various Medicaid and Medicare insurance programs and others.
Ensure patient confidentiality and high quality customer service at all times.
Other duties as assigned.
Qualifications/Requirements:
High school graduate or equivalent. Training in a medical office or similar setting, preferred.
Typing a minimum of 45 words per minute. MS Excel / EPIC experience preferable.
Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized.
Work in team-oriented environment, and work well under deadlines.
Previous experience in a community clinic setting, billing and/or collections a plus.
Bi-lingual English and Spanish.
Ability to handle multiple tasks and work in a busy environment.
Prior experience in a call center, contact center, outbound, inside sales, and/or outreach team preferred.
Excellent written and verbal communication skills
Exceptional attention to detail
Ability to provide service to individuals with diverse economic, social, racial, and cultural backgrounds.
Good written and verbal communication skills, including ability to communicate effectively and with patients and family members who speak English as a second language.
Able to cope with change and innovation.
Abe to work collectively with other team members.
Ability to multi-task and work quickly with minimal errors.
Ability to transport to various locations such as outreach events, seminars, trainings, committee meetings.
Our mission is to provide quality, affordable and culturally sensitive health care and other services to the uninsured, insured and underserved communities of greater Los Angeles regardless of their ability to pay by upholding the legacy and tradition of Monseñor Oscar Romero and educating and empowering Salvadoran and other community members through community organizing, health education and social justice and exchange programs in El Salvador.
Professionalism and Teamwork
Clínica Romero is committed to providing our patients excellent service offered in a spirit of professionalism and teamwork.
Compassion and Kindness
Clínica Romero is committed to providing our patients with excellent service and we believe that compassion and kindness are integral to providing high quality health care that is patient centered.
Quality Service
Clínica Romero is committed to providing the highest possible quality of care to all patients regardless of their race, ethnicity, sex, religion, sexual preference and/or income status.
Healthcare as a Basic Right
Clínica Romero believes that health care is a right and will advocate for this whenever possible. In a system where health care is a right, disparities in care are eliminated and all have access to quality care.
Offices: 123 South Alvarado St., Los Angeles, CA 90057, US · 2032 Marengo St., Los Angeles, CA 90033, US · 201 South Alvarado St #100, Los Angeles, CA 90057, US · 123 S Alvarado St, Los Angeles, CA 90057, US
Affordable Health CareCommunity Health Care ClinicDentalMental HealthMedicalVisionPharmacyand STD/HIV TestingHospitalHealth Care
How many Administrative jobs are open in Los Angeles, CA right now?
There are currently 3,087 open administrative positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Los Angeles, CA?
Companies currently hiring include Keck Medicine of USC, Cedars-Sinai, Kaiser Permanente Oakland Medical Center, Hope of the Valley Rescue Mission, LA28 Olympic & Paralympic Games, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Los Angeles, CA?
Yes — 632 of the 3087 open administrative positions offer remote or hybrid work (127 remote, 505 hybrid).
How do I apply for Administrative jobs in Los Angeles, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.