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Full-time
Pension, Cycle to Work Scheme, Employee Assistance Programme, Hospital Saturday Fund, Reward and Recognition awards, Free on-site parking
Posted 15d ago
~40 hrs/week
Responsibilities
The Cleaning Services Manager will lead the cleaning operation at a high-footfall shopping centre, ensuring all service delivery, compliance, and client expectations are met. Responsibilities include managing staff rotas, maintaining health and safety standards, overseeing stock, and conducting regular site audits.
Requirements
Candidates must have proven experience managing large teams within cleaning or facilities management and a strong understanding of COSHH and health and safety regulations. Excellent communication, leadership, and problem-solving skills are essential for this fast-paced retail environment.
Full job description
Job Role: Cleaning Services Manager
Working Hours: 45 hours per week
(working 5 days out of 7) – shift times will vary in line with business needs
and will include early starts and late finishes
Salary: £35,000 per annum
Location: St Johns Shopping Centre,
Liverpool, L1 1LY
Reporting to: Associate Director Key
Accounts
Overview
Anchor Group Services is seeking an experienced and proactive
Cleaning Services Manager to lead the cleaning operation at a busy,
high-footfall city centre shopping centre. This is a demanding and fast-paced
role that requires proven experience in cleaning or facilities management,
strong leadership, excellent communication skills, and the ability to deliver a
clean, safe, and customer-focused environment.
The ideal candidate will be confident operating in a
fast-paced retail setting, able to respond quickly and professionally to
operational challenges, and committed to delivering a high standard of
cleanliness and hygiene for visitors. You will provide a visible presence
across the centre and work closely with the onsite Security Manager to ensure
coordinated, high-quality service delivery.
About the Role
As Cleaning Services Manager, you will take full ownership of
the cleaning contract, leading a team of cleaning operatives and ensuring all
operational, compliance, and client expectations are consistently met. You will
be responsible for service delivery standards, team performance, health &
safety compliance, stock control, and client reporting.
This is a hands-on management role suited to someone who
thrives in a dynamic, city centre retail environment, is confident in
decision-making, and is skilled in problem-solving and building strong working
relationships.
As part of the duty management team, you will assume the role
of Duty Manager twice per week (08:00–17:00) as per the site rota, which
includes one Saturday per month (with time off in lieu).
Main Responsibilities:
Ensure the effective running of cleaning operations and
service delivery in line with agreed specifications
Plan staffing levels and produce flexible working rotas to
meet client expectations, including managing holidays, sickness, and absence
Maintain high cleaning standards, ensuring compliance with
COSHH and health & safety requirements
Manage stock levels and ensure adequate supply of cleaning
materials and consumables
Conduct regular audits of site cleanliness, standards, and
procedures, reporting findings to management
Monitor, report, and escalate site defects and maintenance
issues in line with agreed processes
Respond to cleaning-related incidents, customer queries, and
complaints promptly and professionally
Lead cleaning teams through training, inductions, and ongoing
development, ensuring service excellence
Carry out team welfare checks and appraisals to support
engagement and performance
Maintain a safe, clean, and welcoming environment for staff,
customers, visitors, and tenants
Maintain site documentation including risk assessments,
cleaning schedules, and audit records
Manage recruitment, performance, and employee relations issues
in collaboration with HR and senior management
Lead site emergency responses, evacuations, and support
business continuity procedures where required
Hold regular client meetings, complete KPI reports, and
support contract retention
Submit reports, audits, and documentation using company
reporting tools
Requirements
Experience of managing large teams within cleaning,
facilities, or associated services
Strong knowledge of cleaning standards, processes, COSHH, and
health & safety compliance
Excellent communication skills, both written and verbal
Proven ability to lead, motivate, and develop teams
Experience managing performance, recruitment, and employee
relations issues
Highly organised with strong problem-solving abilities
Ability to work under pressure in a fast-paced environment
Strong client-facing skills with the ability to build lasting
relationships
Competent in Microsoft 365 and Timegate (Zoho desirable)
Confident in managing change and maintaining service delivery
within a dynamic environment
A proactive, high-energy approach with a strong sense of
ownership and accountability
A flexible, team-oriented mindset with a hands-on approach to
management
Professional, proactive,
and committed to high service standards
Benefits
Access to a range of nationally recognised courses via the
Anchor Academy
Auto Enrolment Pension
Stream – access to pay as you earn it
Cycle to Work Scheme
Free Employee Assistance Programme (24/7 access including
counselling and free virtual GP appointments via the new Livi app)
Hospital Saturday Fund
Reward and Recognition awards
Free on-site parking
2 minute walk from Liverpool Lime Street Train Station
Discounted membership at the brand new state of the art on-site
gym
What’s Next?
If you think you have what it takes, APPLY NOW and
we’ll be in touch.
Other companies may call this role: Cleaning Manager, Soft
Services Manager, Facilities Cleaning Manager, Cleaning Operations Manager,
Contract Cleaning Manager, Hygiene Manager
Outsourced solutions for your business. Specialising in security, cleaning, property maintenance & car park management.
Industry
Facilities Services
Company size
501-1,000 employees
Founded
1990
Headquarters
Chester
LinkedIn followers
2,976
Anchor Group Services provide a diverse portfolio of services from cleaning to reliable security services to non-core activities. Our quality of service is what keeps our customers happy. Our dedicated team at Anchor listen and work very closely with our customers, we specialise in tailoring our services to meet customer’s needs. We take the stress away, freeing up valuable time.
We supply services for Cleaning, Static and Mobile security, CCTV monitoring, Key Holding, Locking and unlocking of buildings, Accompanied visits, Emergency boarding up, Locksmith, Car park management, Waste recovery and environmental solutions, Washroom services, Fire teams and Concierge services.
Whether you're looking for a one-off service, a consultancy contract or a total support solution, you can rely on Anchor Group Services to deliver. With over twenty years of experience we have a depth of knowledge and understanding within the support services sector. Shouldn’t you have Anchor on your side?
Offices: Chester, GB
Car Park ManagementRetail & Commercial CleaningSecurity Guarding & PatrolsProperty Servicesand cleaning servicesParkingSecurityProperty Management
How many Administrative jobs are open in Liverpool, United Kingdom right now?
There are currently 117 open administrative positions in Liverpool, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Liverpool, United Kingdom?
Companies currently hiring include Community Health Network, Winston Taylor, e-Careers Ltd, MDD Forensic Accountants, Amey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Liverpool, United Kingdom?
Yes — 45 of the 117 open administrative positions offer remote or hybrid work (8 remote, 37 hybrid).
How do I apply for Administrative jobs in Liverpool, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.