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Customer Service Advisor - 12 Month Fixed Term Contract
Liverpool, England, United Kingdom · On-site
Entry level
Company Description Customer Service Advisor 12 month fixed term contract Liverpool - Office based position £27,497.64 basic per annum - Benefits include Pension, Medical Cash Plan, Life Assurance, 22 Days’ Holiday (risi…
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Full-time
high school
Pension, BUPA Medical Cash Plan, Life Assurance, 30 Days Holiday, Enhanced maternity pay, Enhanced paternity pay
Posted 17h ago
~40 hrs/week
Responsibilities
The role involves managing inbound and outbound customer calls while collaborating with operational departments to resolve issues. You will also be responsible for proactively managing customer accounts and identifying opportunities to acquire new business.
Requirements
Candidates should have previous experience in a customer service or sales role and proficiency with computer and phone systems. A minimum of GCSE grade C/4 in English and Maths is required, along with strong communication skills.
Full job description
Company Description
£27,497 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 30 Days’ Holiday inc BH(rising with service).
We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
Job Description
This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.
You’ll be delivering amazing customer service by building rapport with our customers
There will be opportunities to grow the business and earn commission through the acquisition of new customers
We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
Qualifications
Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
Previous experience of working on computer and phone systems
The ability to follow and understand a set process
Good written and verbal communication skills
Ability to work in a busy office environment
GCSEs in English and Maths at grade C /4 or equivalent
Additional Information
What do we offer?
Working Hours, Monday - Friday 08:30am - 17:00pm
We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
Family leave – enhanced maternity and paternity pay
Wellbeing support – free access to our Employee Assistance Programme
Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
Colleague networks – a range of forums and schemes that support social events and the local community
Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
And Much More!
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
Serving the UK food and hospitality industry, helping you to operate more sustainably
Industry
Environmental Services
Company size
501-1,000 employees
Founded
2006
Headquarters
Northampton
LinkedIn followers
8,994
Olleco is one of the UK’s most progressive circular economy companies, leading the way for the food and hospitality industries to embrace a more sustainable future. We have the global climate crisis front of mind in everything we do and we are deploying human ingenuity to create innovative technologies and dynamic systems that help our partners radically reduce their carbon footprint with the ultimate goal of achieving zero carbon operations.
Employing over 1000 people, at over 19 sites strategically located throughout the UK and Ireland, Olleco services over 50,000 catering establishments. The waste oil Olleco collects is converted into biodiesel and the food waste collected is transformed into biomethane, electricity, heat and organic fertiliser. Olleco operates a network of depots, five used cooking oil processing plants, a biodiesel plant, a bulk liquid storage facility and three anaerobic digestion (AD) plants with support from a wider network of licensed AD facilities.
As of April 2019 we were also awarded the Royal Warrant by Her Majesty The Queen for our service of delivering fresh oil to, and collecting used oil from, Royal Estates across the country.
Olleco is the renewables arm of ABP Food Group.
We always have amazing opportunities to join our team. Check out our current vacancies to help make a difference and save the planet. We’re a business making a positive impact and truly put safety at the heart of everything we do and have big plans for the future.
Find our current vacancies, why you should join us and what we expect from each other here https://www.jobtrain.co.uk/ollecocareers
Serving the UK food and hospitality industry, helping you to operate more sustainably
Industry
Environmental Services
Company size
501-1,000 employees
Founded
2006
Headquarters
Northampton
LinkedIn followers
8,994
Olleco is one of the UK’s most progressive circular economy companies, leading the way for the food and hospitality industries to embrace a more sustainable future. We have the global climate crisis front of mind in everything we do and we are deploying human ingenuity to create innovative technologies and dynamic systems that help our partners radically reduce their carbon footprint with the ultimate goal of achieving zero carbon operations.
Employing over 1000 people, at over 19 sites strategically located throughout the UK and Ireland, Olleco services over 50,000 catering establishments. The waste oil Olleco collects is converted into biodiesel and the food waste collected is transformed into biomethane, electricity, heat and organic fertiliser. Olleco operates a network of depots, five used cooking oil processing plants, a biodiesel plant, a bulk liquid storage facility and three anaerobic digestion (AD) plants with support from a wider network of licensed AD facilities.
As of April 2019 we were also awarded the Royal Warrant by Her Majesty The Queen for our service of delivering fresh oil to, and collecting used oil from, Royal Estates across the country.
Olleco is the renewables arm of ABP Food Group.
We always have amazing opportunities to join our team. Check out our current vacancies to help make a difference and save the planet. We’re a business making a positive impact and truly put safety at the heart of everything we do and have big plans for the future.
Find our current vacancies, why you should join us and what we expect from each other here https://www.jobtrain.co.uk/ollecocareers