Division:Eskenazi Health Sub-Division: Hospital Req ID: 26526 Schedule: Full Time Shift: Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provi…
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National Business Support Specialist - Indianapolis, IN
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Entry level
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Full-time
high school, associate degree, bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
The Financial Counselor assists patients by screening them for various payer programs and securing necessary documentation for insurance verification. They are responsible for maintaining accurate records in management systems and ensuring compliance with HIPAA regulations.
Requirements
Candidates must have a high school diploma or GED, with an associate degree or bachelor's degree preferred. At least 2 years of experience in financial counseling, insurance verification, or billing is required, along with the ability to obtain Indiana Navigator Certification.
Full job description
Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 26526
Schedule: Full Time
Shift: Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
The Financial Counselor assists customers with information necessary for securing verifications from various companies/agencies (Work One, banks, life insurance companies, health information, physician offices, Social Security Administration, Health Department, etc.).
Essential Functions and Responsibilities
Accept daily assigned customer referrals in management designated systems to determine customers to be screened/interviewed
Assist walk-in customers as they present
Explain available payer programs and benefits to customers, including Healthy Indiana Plan, various Medicaid or State programs and services, Health Insurance Marketplace, COBRA, or any other possible third-party payer sources, or the hospital’s charity program, Eskenazi Health Financial Assistance program
Interview/screen customers for all potential payer programs as described in previous job function
Assist customer with information necessary for securing verifications from various companies/agencies (Work One, banks, life insurance companies, health information, physician offices, Social Security Administration, Health Department etc.)
Complete timely submission of documentation and application in management designated system(s), adhering to all deadlines and requesting extensions from management when necessary
Document and update application status in management designated system(s) on a regular basis
Maintain confidentiality of patient health information in compliance with HIPAA regulations
Contact patients by phone, correspondence, or home visit to continue to secure necessary documentation
Monitor progress of applications to ensure application completion and processing timelines are adhered to
Attend interviews (phone or in-person) with State, County, or other payer program representatives for those patients with signed authorization that are determined not able to participate, have requested representation, or have a history of lack of cooperation
Update management designated system(s) with eligibility determinations and update all appropriate EMR accounts if eligibility is retroactive
Mentor peers, including training as needed
Ability to meet all productivity and quality requirements
Job Requirements
Associates Degree, Bachelor’s degree preferred or 2 years of experience in financial counseling, insurance verification, credit, collection and billing, including pre-admissions and admission registration, preferably in a hospital setting
High School Diploma or GED required.
Bilingual in English/Spanish is a plus
Indiana Navigators Certification within 45 days of hire
Knowledge, Skills & Abilities
Extensive knowledge of eligibility policy rules and processing requirements for programs administered by CMS, FSSA, and other applicable State and Federal programs
Knowledge of medical and insurance terminology
Extensive knowledge of health care related insurance rules and guidelines, coverage and benefit plans, and strong ability to calculate and demonstrate insurance and patient payment methodologies and respective amounts due
Strong investigative, analysis and judgment skills
Must be able to perform basic mathematical calculations.
Ability to organize and prioritize tasks in a fast-paced environment.
Excellent written and oral communication skills
Must demonstrate good organizational skills, set priorities, meet deadlines; ability to multi-task and carefully proof own work
Ability to work independently and as part of a team
Professional demeanor in person, email, and over the phone
Proficiency in Microsoft Office Tools
Must be sensitive to the medical needs of customers and professional duties of hospital staff
Ability to adjust to changes in policies, procedures, and systems
Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
Our Mission is to promote/protect the health of everyone in the community & provide health care to those underserved
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
1951
Headquarters
Indianapolis, Indiana
LinkedIn followers
1,358
Health & Hospital Corporation of Marion County (HHC) operates the Marion County Public Health Department, Eskenazi Health, Eskenazi Health Foundation, Indianapolis EMS and Long Term Care.
Offices: 3838 N Rural St, Indianapolis, Indiana 46205, US
How many Administrative jobs are open in Indianapolis, IN right now?
There are currently 1,903 open administrative positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Indianapolis, IN?
Companies currently hiring include Indiana University Health, Indiana State Park Inns, Ascension, Community Health Network, Health & Hospital Corporation of Marion County, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Indianapolis, IN?
Yes — 304 of the 1903 open administrative positions offer remote or hybrid work (87 remote, 217 hybrid).
How do I apply for Administrative jobs in Indianapolis, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.