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Back Office Supervisor – Family Care 18427 Bring your passion to Texas Health so we are Better + Together **** Work location: 7517 Campbell Rd. Ste.616, Dallas, TX 75248 Work hours: Full-time, 40 hours weekly, Monday thr…
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · Hybrid
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Dallas, Texas, United States · Remote OK
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Dallas, Texas, United States · On-site
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RegionsDallas, Texas, United States · On-site
$49k–$60k/yr
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place …
Skills: Client Relationship Management, Administrative Support, KYC Compliance, Loan Due Diligence, Treasury Management
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Supervise clinical workflow and staff scheduling to ensure efficient patient care and operational productivity. Manage employee performance, maintain regulatory compliance, and serve as the primary contact for clinical patient complaints.
Requires a high school diploma and certification as either a CMA or LVN, along with at least 4 years of clinical experience and 1 year of leadership experience. Preferred qualifications include an associate degree in business or healthcare and ACLS/BCLS certifications.
Back Office Supervisor – Family Care 18427
Bring your passion to Texas Health so we are Better + Together
****
Work location: 7517 Campbell Rd. Ste.616, Dallas, TX 75248
Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am – 5:00pm
Family Care 18427 Department highlights:
· Fast-paced environment with a goal towards excellent patient care
· Strong Work Ethic, Positive Attitudes and Collaborative Teamwork
Here’s What You Need
Education
· H.S. Diploma or Equivalent (Required) And
· Associate's Degree Business or healthcare related field. (Preferred) Or
· Accredited school of practical nursing program LVN (Required) Or
· Accredited Certified Medical Assistant program CMA (Required)
Experience
· 1 Year Medical practice management or relevant clinic leadership experience (Required) and
· 4 Years Medical Assistant or LVN experience (Required)
Licenses and Certifications
· CMA - Certified Medical Assistant (Required) Or
· LVN - Licensed Vocational Nurse (Required) And
· ACLS - Advanced Cardiac Life Support (Preferred) Or
· BCLS - Basic Cardiac Life Support (Preferred)
What You Will Do
· Supervise the workflow and workload of the team to ensure efficiency. Maintain staff schedules and adjust schedules according to the volume needs of the department.
· Ensure that staff is current in competencies, assessments, licensure, certifications and other annual training.
· Monitor staff’s time and attendance consistent with THR policies.
· Assist Practice Manager with employee performance initiatives to include check ins. Provide input on employee discipline, coaching and improvement plans with the manager. Work with employees to correct deficiencies in performance or tasks. Handle employee complaints and grievances in collaboration with Practice Manager.
· Assist Practice Manager with coordination of scheduling of clinical operations to ensure proper coverage of patient appointments and out-of-office calls.
· Ensure work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.
· Serve as the first point of contact for patient and external customer complaints for clinical operations concerns and feedback. Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. Escalate reoccurring problems as needed.
· Serve as a Medical Records Custodian. Review authorizations and 3rd party chart review requests for validity. Ensure required Protected Health Information disclosures are tracked.
· Report all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforce and monitor corrective action plans.
· May participate in multidisciplinary teams to improve patient care processes and outcomes.
· Ensure exam rooms are prepared, cleaned and instruments are sterilized. Maintain equipment & disposes of contaminated items according to protocol.
Additional perks of being a Texas Health Physicians Group Back Office Supervisor
· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
· Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
· Strong Unit Based Council (UBC).
· A supportive, team environment with outstanding opportunities for growth.
· Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to [email protected].
Come join us! We’re a Fortune ‘Best Place to Work’ in the DFW area improving the health of the communities we serve.
At Texas Health Resources, our mission is to improve the health of the people in the communities we serve. We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 28,000 employees of wholly owned/operated facilities and consolidated joint ventures in the greater Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily. You belong here. Let us brag for a minute on just a few of our recent accomplishments. • Fortune’s 100 Best Companies to Work For® 2026 • Business Group on Health Best Employers: Excellence in Health & Well-being 2026 and Excellence in Mental Health • 20 Best Workplaces in Health Care by Great Place to Work® and Fortune 2025 • Companies That Care® by PEOPLE magazine and Great Place to Work® 2025 • America’s Best Large Employers by Forbes for 2025 • Fortune’s Best Workplaces for Women™ 2025 We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Offices: 612 E Lamar Blvd, Arlington, Texas, US · 1105 Central Expy N, Allen, Texas 75013, US · 10864 Texas Health Trail, Fort Worth, Texas, US · 800 W Randol Mill Rd, Arlington, Texas 76012, US · 108 Denver Trail, Azle, Texas 76020, US
There are currently 2,404 open administrative positions in Dallas, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include University of Texas Southwestern Medical Center, Dallas County, Methodist Health System, RPM Living, Baylor Scott & White Health, among others. Browse the listings above to see every active employer.
Yes — 410 of the 2404 open administrative positions offer remote or hybrid work (159 remote, 251 hybrid).
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