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0000000922.PROGRAM MANAGER IV.PERSONNEL/CIVIL SERVICE DEPARTMENT
Dallas, Texas, United States · On-site
$7k–$9k/mo
Senior
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Part-time
high school
Posted 41d ago
~40 hrs/week
Responsibilities
Handle public inquiries and phone screen potential participants for Phase 1 clinical studies. Responsible for entering medical histories into databases and scheduling screening appointments.
Requirements
Requires a high school diploma and 1-2 years of experience in customer service or a call center. Candidates must have excellent communication and computer skills and be available for a flexible schedule.
Full job description
Fortrea is hiring for Call Center Representatives to recruit volunteer participants for our Phase 1 normal healthy volunteer studies.
We have full-time, part-time and on-call positions available. It may vary depending on current needs.
Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.
Job Overview:
Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.
Summary of Responsibilities:
Receiving and placing calls from and to potential study participants.
Enter medical history and demographic information from potential study participants into computerized database.
Communicate study information to potential participants.
Phone screen participants according to the scripts provided for each study.
Schedule screening appointments for potentially qualified participants.
Confirm screening appointments.
Make recommendations for process improvement.
May respond to all inquiries from participants from the Fortrea CRU email account.
Liaison with screening department in coordinating all necessary screening information needed for recruitment.
Performs other related duties as assigned.
Qualifications (Minimum Required):
Required: USA HS Diploma or equivalent
Experience (Minimum Required):
Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.
Physical Demands/Work Environment:
Regularly required to sit.
Must have excellent communication skills; bilingual in Spanish is a plus
Must have excellent computer skills.
Must be able to work a flexible schedule including evenings and weekends.
Bringing life-changing benefits to patients faster
Industry
Biotechnology Research
Company size
10,001+ employees
Headquarters
Research Triangle Park, NC
LinkedIn followers
251,655
Fortrea (Nasdaq: FTRE) is a leading global clinical research organization (CRO) dedicated to providing innovative clinical development solutions to the life sciences industry. With over 30 years of clinical research experience, Fortrea has evolved from Covance and Labcorp into a pureplay CRO built for biotech, biopharma, medical device and diagnostic innovators.
Fortrea collaborates with both emerging and established companies to deliver agile, fit-for-purpose full service (FSO), functional service (FSP) and hybrid solutions. Fortrea provides comprehensive Phase I-IV clinical trial management, clinical pharmacology, and consulting services, backed by deep experience in more than 20 therapeutic areas.
Operating in approximately 100 countries, our diverse and talented team brings scientific rigor, operational excellence, and a strong investigator site network to every trial. By combining the best of our legacy experience with forward-thinking innovation, Fortrea brings predictability to clinical trial execution and helps transform aspirations into outcomes.
Together, exceptional is possible.
Learn more at Fortrea.com
Offices: Research Triangle Park, NC, US
clinical researchclinical trialsand medical device trialsHealth CareClinical Trials
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