Columbus, Ohio, United States · On-site
$13/hr–$16/hr
Job DetailsJob Location: COLLEGE AVE - Columbus, OH 43209Position Type: Part TimeSalary Range: $13.50 - $16.00 HourlyJob Shift: AnyThe Jewish Community Center of Greater Columbus, OH 43209 PICKLEBALL CONCIERGE ASSOCIATE …
Skills: Customer Service, Point Of Sale, Reservation Software, Multitasking, Professional Communication
Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · Hybrid
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · Hybrid
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · Hybrid
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · Remote Solely
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
$17/hr–$28/hr
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Columbus, Ohio, United States · On-site
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Columbus, Ohio, United States · On-site
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Serve as the primary point of contact for members and guests, managing check-ins, court reservations, and facility operations. Provide information on pickleball programs and process payments for memberships and retail items.
Candidates should possess strong customer service skills and be comfortable using mobile apps and reservation software. Knowledge of pickleball rules is preferred, along with a professional demeanor and reliability.
Job DetailsJob Location: COLLEGE AVE - Columbus, OH 43209Position Type: Part TimeSalary Range: $13.50 - $16.00 HourlyJob Shift: AnyThe Jewish Community Center of Greater Columbus, OH 43209
Position Title: Pickleball Customer Desk Associate
The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community.
The JCC nurtures a passion for Jewish learning and living. Through programs and services, the JCC provides comfortable and inviting environments in which the community can thrive.
To ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
To represent the agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
To welcome, thank and engage JCC members and guests on a daily basis.
To treat fellow staff with respect.
To adhere to all policies and practices provided in the employee handbook.
To wear JCC Staff ID badge and attend appropriate staff meetings.
Position Summary: The Concierge Desk Associate serves as the welcoming face of the JCC of Greater Columbus and the Andrew Ethan Stern Pickleball Complex. This role ensures an exceptional experience for members and guests by providing warm, attentive customer service, managing daily front-desk operations, and supporting the overall flow of the facility. Ideal candidates are reliable, professional, tech-savvy, and knowledgeable about—or eager to learn—pickleball.
Member & Guest Experience
Welcome members and guests with a friendly, professional demeanor.
Handle check-ins, schedules, court reservations, and general facility questions.
Provide information about JCC pickleball programs, leagues, lessons, and events.
Address basic concerns with patience, courtesy, and efficiency.
Technology & App Support
Operate the JCC’s reservation and facility-management systems.
Assist members with the MY J App or website for bookings and program information.
Troubleshoot simple app or device concerns as needed.
Point of Sale & Sales Support
Process payments for memberships, drop-ins, lessons, retail items, and events.
Share information about membership options, clinics, merchandise, and other JCC services.
Support basic retail tasks, including inventory and product presentation.
Facility & Operational Support
Maintain an organized, welcoming concierge desk area.
Communicate effectively with coaches, instructors, program staff, and management.
Assist with monitoring facility activity to support a smooth and safe environment.
Qualifications
Strong customer service skills with a positive, welcoming attitude.
Comfortable using computers, mobile devices, apps, and reservation software.
Knowledge of pickleball rules and culture, or willingness to learn quickly.
Point-of-sale experience preferred.
Reliable, punctual, and able to multitask in a fast-paced environment.
Professional communication and appearance.
Sales experience or comfort promoting programs is a plus.
Work Environment & Schedule
Part-time or full-time opportunities are available.
Evening and weekend hours may be required.
Active, customer-focused environment with frequent interaction.
All Are Welcome
The Jewish Community Center of Greater Columbus, a non-profit organization, has been committed to enhancing the quality of family life and promoting the physical, intellectual and spiritual wellness of children, young adults and seniors by involving them in health-related activities, cultural and education programs regardless of their religious affiliation and practice.
Offices: 1125 College Avenue, Columbus, OH 43209, US · 150 E. Granville Road, New Albany, Ohio 43054, US · 6121 Olentangy River Road, Worthington, Ohio 43085, US · 4290 E. Walnut Street, Westerville, Ohio 43081, US
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