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The Patient Services Specialist coordinates the intake, scheduling, and care delivery process for hospice patients. They are responsible for conducting patient interviews, verifying insurance benefits, and maintaining accurate medical records in the EMR system.
Requirements
A High School Diploma or GED is required for this position. Previous experience in a healthcare environment is preferred, with knowledge of hospice and palliative care considered helpful.
Full job description
What's in it for you? Hospice offers a Robust Total Rewards Package
Employer 401k contribution regardless of employee participation, and additional contribution given as match with employee participation
Health Insurance with vision component copayment plan, or high-deductible plan (FT status)
HSA with high-deductible health plan twice annual Employer contribution (FT status)
Dental Insurance (FT status)
Flexible Spending Account (FT status)
Paid Time Off PTO & NYS Sick Leave
Tuition Assistance Program
And Much More!
8:30am - 4:30pm, Monday-Friday with weekend rotation (every 4-6 weeks depending on staffing) and holiday rotation (1-2 (out of 7) per year depending on staffing)
$21.75 - $24.00 per hour
A Patient Services Specialist (Intake) is responsible for coordinating the intake, scheduling, and care delivery process for patients. Conducts interviews with patients to compile intake information. Makes referrals to service providers based on patient needs and assessment. Works under the general supervision of the Admission Team Manager.
Essential Duties and Responsibilities for a Patient Services Specialist (Intake):
Receives intake and informational calls. Directs department calls to the appropriate party; assists with phone calls to non-admitted patients to facilitate admissions.
Assists in the day to day coordination of team clinical functions, facilitates, and schedules assessments.
Obtains complete demographic and insurance information from appropriate source. Obtains medical certification and less than six-month prognosis for Hospice patients from the attending physician prior to assessment visit.
Obtains and retrieves medical information pertinent to referral, prior to nursing assessment when possible.
Notifies Team Manager or Director of scheduling concerns, documentation/ insurance requirements.
Ensures nursing staff has current and accurate patient information attached to the patient chart.
Understands and applies local coverage Determination Policies in order to assist in the identification of the best system of care for the prospect and assure eligibility for Hospice.
Understands and applies Medicare, Medicaid, and third party requirements for eligibility and informs referral sources, as necessary.
Participates in verification of insurance benefits. Follows up on third party insurance authorization when necessary. Acts as resource person for insurance information to all staff. Participates in special projects, statistical reporting, and analysis, as necessary.
Demonstrates bias for action, acts on what is important, is proactive and creative, possesses a can-do attitude, ability to multi-task, has the ability to work under pressure and keep difficult situations in perspective.
Performs necessary clerical tasks to include filing, mailing, record keeping, copying, and other tasks assigned to assure professionally organized medical and statistical records and to facilitate referral processing.
Enters all patient information, telephone calls, prospect disposition into EMR System.
Non-Essential Duties and Responsibilities:
Expected to perform additional duties.
Qualifications for a Patient Services Specialist (Intake):
Providing care, support, advocacy, and education to people in Erie County who are facing serious illness and loss.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1978
Headquarters
Cheektowaga, NY
LinkedIn followers
3,617
Hospice & Palliative Care Buffalo (HPCB) cares for individuals suffering from serious illness, as well as their families and caregivers. We provide an integrative, holistic (physical, emotional, social, and spiritual) approach to care that focuses on the whole person rather than on individual symptoms. We are here through a continuum of care, spanning the course of the disease through bereavement. Our knowledgeable, compassionate staff helps patients make choices about their care, support those who are grieving, and educate the professional and lay communities on optimum end-of-life experiences.
Offices: The Hospice Mitchell Campus, 225 Como Park Blvd., Cheektowaga, NY 14227, US
end-of-life carecommunity grief supportpalliative careand hospice careHospitalHealth CareNursing and Residential Care
How many Administrative jobs are open in Buffalo, NY right now?
There are currently 503 open administrative positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Buffalo, NY?
Companies currently hiring include UBMD Physicians' Group, Grider Support Services, LLC, M&T Bank, Elderwood, ACV Auctions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Buffalo, NY?
Yes — 76 of the 503 open administrative positions offer remote or hybrid work (25 remote, 51 hybrid).
How do I apply for Administrative jobs in Buffalo, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.