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Full-time
bachelor degree
Posted 36d ago
Apply by Jul 10
~40 hrs/week
Responsibilities
The Senior Process Associate is responsible for meeting key performance metrics and adhering to quality standards within assigned business processes. They are tasked with following standard operating procedures and proposing process improvements or solutions based on proactive analysis.
Requirements
Candidates must have 1-2 years of professional experience and a minimum of 15 years of formal education (Diploma or Graduate degree). Basic knowledge of MS Office, mortgage principles, and accounting is required.
Full job description
Company Summary
First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
Job Summary
Senior Process Associate is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The incumbent is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.
Competencies:
Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.
Working knowledge in all the Business Applications related to Processes.
Ability to Retrieve relevant information using appropriate Online Business-related Websites
Ability to use these tools to perform required search and collate information.
Ability to identify ad notify team members and leads in case of rule break in the tool.
Ability to Process Simple, Medium and High complexity tasks
Ability to Create process related reports within the desired time-frame that is expected
Follow the set guidelines/framework while structuring all work products
Ability to provide implementable recommendations basis the gaps and problems identified
Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens)
Maintain compliance to the Quality metrics
Ability to display the culture of FTR (First Time Right) While processing orders
Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources
Technical Skills:
Should have basic knowledge of MS office (Word, Excel & Power-point)
Should have basic knowledge of Mortgage and Accounting principles
Educational Qualification and Experience:
Minimum of 15 years of formal education – Diploma/Graduate (Commerce/Art/Business Administration)
Professional work experience of 1-2 years.
FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.
First American (India) is a Global Capability Center (GCC) of the First American Financial Corporation!
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
1994
Headquarters
Bengaluru, Karnataka
LinkedIn followers
163,946
First American (India) Private Limited ("FAI") is a Global Capability Center (GCC) of the First American Financial Corporation (FAF: NYSE) - a leading provider of title insurance, settlement services and risk solutions for real estate transactions since 1889.
First American also provides title plant management, home warranty, and banking, trust & wealth management services. With campuses in Bangalore, Hyderabad and Salem, FAI delivers Software Development, IT infrastructure, Data & Analytics, back-office, and knowledge-processing operations to support First American’s global operations in US, UK, Australia & Canada.
FAI has been recognized a Great Place to Work® India since 2018. In 2023, FAI has been also recognized among India's Top 100 Best Workplaces for Women (Large) for the 4th year in a row, among the top 25 of India's Best Workplaces for Diversity, Equity, Inclusion and Belonging and the top 50 of India’s Best Workplaces™ for IT & IT-BPM (Large) by the Great Place to Work™ Institute.
What makes us unique is our shared value of togetherness, dedication to excellence, combined uniqueness, and consistent aspiration to do and be better. FAI fosters a work culture wherein our employees feel encouraged to strive for continuous growth, happy to be their unique selves and included regardless of their differences. As a responsible corporate citizen, FAI is also deeply committed to make a positive difference in the lives of the community and people while promoting environmental conservation efforts. We truly believe in being the change we want to see around us; therefore, we strive to instil a sense of social responsibility in our employees by embedding it into the very DNA of the organization.
Offices: Aveda Meta Building, Number 184, Old Madras Road, Opposite Swami Vivekanand Metro Station, Indiranagar, Bengaluru, Karnataka 560038, IN · H.No. 8-2-472, GVC Square Road, 1, Banjara Hills (Opp. GVK One), Hyderabad, Andhra Pradesh 500034, IN · 10/2, JV Ganesh Complex, 1st Floor, Three Road Junction, Meyyanur, Salem, Tamil Nadu 636009, IN
Real Estate Property Records & ImagesProperty & Casualty InsuranceBankingTrust & Investment Advisory Servicesand Home WarrantyBusiness Process Automation (BPA)
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