The Lead Assistant Manager will be responsible for leading a team supporting end-to-end Commercial P&C Insurance policy administration activities, including Policy Issuance, Endorsements, Renewals, Cancellations, and Mai…
Role primarily involves doing New Vendor Set up, Vendor Invoice indexing/Processing, Handling disputes related invoices, reconcile invoices for payment as per expected schedule and Service Levels (Efficiency, TAT and acc…
Experience required in Account Journal Entries, Accruals, Balance Sheet Reconciliation (bank and balance sheet) | Month end closing with good communication skill and client facing exposure. Responsibilities Experience re…
Skills: Account Journal Entries, Accruals, Balance Sheet Reconciliation, Bank Reconciliation, Month End Closing
Educational Qualification Graduate in Commerce (B.Com) is mandatory. Candidates with Finance & Accounting educational background will be preferred. Experience Fresher candidates are welcome to apply. Candidates with 0-3 …
Skills: Accounting, Accounts Payable, Finance Operations, Excel, Outlook
Manages premium & billing cases, including indexing payments, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards. Monitors and reviews premi…
Skills: Premium management, Billing, Payment indexing, Data entry, Transaction reconciliation
Essential Functions Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources Meets individual goals while assisting team to meet team goals Operates with urgency in a real time…
Skills: Excel, Data analysis, Process mapping, Reporting, Communication
Candidate should have good reading and writing skills as the candidate will have to read clients emails and action them accordingly. Candidate should be a team player and should be willing to work in different shifts whe…
Skills: Communication skills, Attention to detail, Customer service, Email management, Teamwork
The primary responsibilities of this role include – 1. 3+ years of prior experience in Accounts Payable/P2P 2. Good Excel skills. Hands on experience on MS office applications 3. Good Knowledge in MIS 4. Good knowledge o…
Skills: Accounts Payable, P2P, Excel, MS Office, MIS
Global HR Services, Specialist This role is pivotal in delivering a smooth and efficient employee experience across the employee lifecycle. As a Specialist within Global HR Delivery, you will support high quality HR oper…
Skills: HRIS, Onboarding, HR operations, Data validation, Reporting
As a CCE, you will play a crucial role in our back-office operations, working closely with the CLM Domestic Diversified team. Your primary focus will be on streamlining processes, maintaining data integrity, and providin…
Skills: Back-office operations, Data entry, Record keeping, Report generation, Client transaction processing
As a CCE, you will be the first point of contact for our customers, handling inbound calls and inquiries with a friendly and professional approach. Your primary goal is to provide timely and accurate assistance, resolvin…
Skills: Customer service, Call center operations, Communication skills, Problem-solving, Critical thinking
In this Role you will be Responsible For - Perform unwrapping of the share holder details or the entities involved in the company - Conduct investigations, collect data, compile documentation and evidence, maintain accur…
Skills: KYC, CDD, Data entry, Word processing, MS Office
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
About Us At Paytm, we believe in creating exceptional employee experiences through efficient and people-centric HR practices. Our HR Operations team plays a key role in ensuring seamless employee lifecycle management whi…
Skills: HR Operations, Employee Onboarding, Documentation, Data Management, Microsoft Excel
About the Role: We are looking for a motivated and enthusiastic Talent Acquisition Intern to support our recruitment team. The intern will assist in sourcing candidates, screening profiles, coordinating interviews, and m…
- Manage the scheduling process of the program - Create agent schedules, IDPs and make necessary adjustments as necessary - Manage employee information changes inside WFO system - Communicate effectively with internal an…
HR - Data Administrator (6 Month Contract) Application Deadline: 30 September 2026 Department: People Employment Type: Fixed Term Contract Location: Noida Compensation: Rs600,000 - Rs800,000 / year Description We are see…
Skills: Microsoft Excel, Data entry, HR administration, Payroll, Data validation
Accounts Payable- AP Helpdesk- Senior Executive role Responsibilities Accounts Payable- AP Helpdesk- Senior Executive role Qualifications Accounts Payable- AP Helpdesk- Senior Executive role EXL is the indispensable part…
Skills: Accounts Payable, AP Helpdesk, Procure to Pay, Financial Services, Data Analysis
B.Com with strong practical experience in reporting for 1 to 2 years. Should have good understanding of GAAP and accounting principles and procedures. Requires the knowledge and ability to prepare financial statements an…
Skills: Financial reporting, GAAP, Accounting principles, Financial statements, SAP
B.Com with strong practical experience in reporting for 2 to 4 years. Should have good understanding of GAAP and accounting principles and procedures. Requires the knowledge and ability to prepare financial statements an…
Skills: Financial Reporting, GAAP, Accounting Principles, Financial Statements, SAP
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 5h ago
~40 hrs/week
Responsibilities
The Lead Assistant Manager will oversee a team responsible for end-to-end Commercial P&C Insurance policy administration, including issuance, renewals, and cancellations. They are tasked with ensuring operational excellence, meeting service level agreements, and driving process improvements through data-led initiatives.
Requirements
The role requires a graduate degree and strong operational leadership experience within the insurance sector. Candidates must demonstrate proficiency in team management, stakeholder engagement, and the application of process improvement methodologies like Lean Six Sigma.
Full job description
The Lead Assistant Manager will be responsible for leading a team supporting end-to-end Commercial P&C Insurance policy administration activities, including Policy Issuance, Endorsements, Renewals, Cancellations, and Maintenance transactions. The role requires strong operational leadership, client management, process improvement expertise, and the ability to drive business outcomes through effective people and performance management.
Responsibilities
Key Responsibilities
Operations & Service Delivery
Lead and manage a team supporting Policy Issuance, Endorsements, Renewals, Cancellations, Reinstatements, and other Policy Administration activities.
Ensure adherence to agreed SLAs, productivity targets, quality standards, and turnaround times.
Monitor daily workflow queues, capacity planning, work allocation, and volume fluctuations to ensure seamless delivery.
Review operational dashboards and performance metrics to proactively identify risks and implement corrective actions.
Ensure compliance with carrier, broker, client, and regulatory requirements.
Team Management & Leadership
Manage, coach, and mentor team members to drive performance, engagement, and career development.
Conduct regular performance reviews, feedback sessions, and individual development planning.
Drive resource utilization, workforce planning, succession planning, and cross-training initiatives.
Foster a high-performance culture focused on accountability, continuous improvement, and customer service excellence.
Client & Stakeholder Management
Act as a key point of contact for client interactions, governance calls, operational reviews, and escalations.
Build strong relationships with brokers, underwriters, operational stakeholders, and business partners.
Provide regular updates on service performance, challenges, risks, and improvement initiatives.
Ensure timely resolution of client escalations through effective root cause analysis and action planning.
Quality, Risk & Compliance
Drive accuracy, compliance, and audit readiness across all operational processes.
Monitor quality performance, identify error trends, and implement preventive and corrective action plans.
Ensure adherence to information security, data privacy, business continuity, and regulatory guidelines.
Manage operational risk, identify control gaps, and implement mitigation plans.
Process Excellence & Transformation
Identify automation, digitization, and process improvement opportunities to enhance efficiency and customer experience.
Lead Lean Six Sigma, continuous improvement, and operational excellence initiatives.
Support implementation of workflow tools, new business transitions, SOP creation, and process standardization.
Participate in transformation initiatives involving AI, RPA, analytics, and workflow optimization.
Qualifications
Graduate
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
Operations ManagementDecision AnalyticsTechnology PlatformsHealthcareFinance & AccountingInsuranceRisk & Financial ManagementTravelTransportation and logisticsBanking and Financial Services