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$22/hr–$29/hr
Full-time
high school, associate degree, bachelor degree
Comprehensive health benefits, 401K match, 8 company paid holidays, PTO, Career advancement opportunities
Posted 9d ago
~40 hrs/week
Responsibilities
The Customer Service Representative serves as the primary point of contact for customers, managing inquiries, scheduling services, and dispatching personnel. Additionally, the role involves maintaining accurate records, handling collections, and resolving account disputes.
Requirements
Candidates must have a high school diploma or equivalent, with an associate or bachelor's degree preferred. One to three years of customer service or administrative experience is required, along with strong communication and software proficiency.
Full job description
Description
Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities
Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Collections: Responsible for collection and reporting activities according to specific deadlines. Keep track of assigned accounts to identify outstanding balances and debts. Plan course of action to recover outstanding payments and follow up with payment status and documenting collection activity. Will also be assisting with dispute follow-up and coordinating internally to help resolve account issues.
Great Reasons to Work at Vortex
Hourly salary based on experience
Career Advancement opportunities
Positive Work Environment
Recognitions and Rewards
Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Work Environment
Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
Position requires you to be available to work in the office at the service center, not remotely
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to walk short distances and sit for prolonged periods of time.
Noise level is moderate in an office environment.
Must be able to lift up to 15 lbs.
Requirements
High school diploma or equivalent; AA/BA preferred.
One (1) – three (3) years of customer service experience, or administrative background preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Attention to detail and accuracy in data entry.
Ability to work in a fast-paced environment and able to prioritize tasks.
Patience, empathy, and a customer-centric mindset.
Ability to work effectively in a team and handle high-stress situations with professionalism.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
America’s highest quality and most customer-centric commercial and industrial door services company.
Industry
Facilities Services
Company size
1,001-5,000 employees
Founded
1937
Headquarters
Irvine, CA
LinkedIn followers
5,021
Vortex Doors is your industry expert for commercial and industrial door repair services. With our fast, traditional, friendly Customer Service, you can count on us to be there when you need us! Services include:
◾Commercial Roll-Up Door Repair
◾Commercial Overhead Door Repair
◾Commercial Hollow Metal Door Repair
◾Commercial Wood Door Repair
◾Commercial Glass Entrance Door Repair
◾Commercial Gate Repair
◾Commercial Grille Repair
◾Dock Equipment and Leveler Repair
◾Hangar Door Repair
◾Commercial Security Door Repair
◾Specialty Door Repair
◾Board Ups and Glass Replacement
Vortex can provide same day service to keep your building safe and secure! We operate 81 self-performing Service Centers with over 490 well-stocked Service Trucks for the fastest response time in the industry.
With over 88 years of experience, you can be confident that Vortex will exceed your expectations, and provide you with the most experienced Team of exclusively trained technicians in the industry.
Service. Quality. Reliability. Integrity. For your door, dock and gate needs, experience the Vortex difference.
Recognized in Most Loved Workplaces 2024 & Top 100 Most Loved Workplaces 2025
Offices: 20 Odyssey, Irvine, CA 92618, US · 320 Irving Drive, Oxnard, CA 93030, US · 15140 Bledsoe Street, B, Sylmar, CA 91342, US · 11707 W Sam Houston Pkwy S, Houston, Texas 77031, US · 15214 E Fremont Dr, Centennial, Colorado 80112, US
Overhead Warehouse DoorsEntrance DoorsFire DoorsLoading Dock LevelersSecurity GatesAccess Control SystemsAutomatic Entrance DoorsHigh Speed Doorsand Rolling GrillesFacilities Support Services
How many Administrative jobs are open in Austin, TX right now?
There are currently 2,904 open administrative positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Austin, TX?
Companies currently hiring include Texas Department of State Health Services, UT Health Austin, Ascension, RPM Living, Foundation Communities, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Austin, TX?
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.