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Full-time
bachelor degree
Medical, Dental, Vision, Health Savings Account, Life Insurance, Flexible Paid Time Off
Posted 5d ago
~40 hrs/week
Responsibilities
The Licensing Coordinator provides support to licensees by resolving issues and acting as a liaison between internal departments like Royalty Operations and Legal. They are also responsible for managing account administration, maintaining platform communications, and providing training on licensing requirements.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess at least one year of experience in customer service, account coordination, or a related administrative role. Strong communication, organizational, and technical skills, including proficiency in Microsoft Office, are required for this position.
Full job description
As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.
Responsibilities:
Handle inbound calls and tickets from our customers and staff
Respond to all requests in a timely, professional manner
Execute day-to-day administration of licensee accounts
Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource
Develop relationships and open communication with internal staff overseeing relationships with clients
Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions
Responsible for enhancing, developing and implementing guidelines for licensees
Provide training to licensees for licensing requirements
Qualifications
Bachelor's degree in Business Administration, Communications, Marketing, Sports Management, or a related field, or an equivalent combination of education and experience.
Minimum of 1 year of experience in customer service, account coordination, licensing, operations, sales support, or an administrative role.
Strong verbal and written communication skills with the ability to communicate professionally with internal stakeholders and external customers.
Experience responding to customer inquiries through phone, email, ticketing systems, or other support platforms.
Strong organizational skills with exceptional attention to detail and the ability to accurately maintain customer or account information.
Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Prior experience analyzing information, identifying issues, and collaborating with internal teams to resolve customer concerns.
Strong time management skills with the ability to prioritize work, meet deadlines, and manage multiple requests simultaneously. Preferred
.Experience working with CRM, customer support, or case management systems (Salesforce, Zendesk, HubSpot, or similar) is preferred.
Experience creating or delivering training materials, presentations, or process documentation.
Familiarity with collegiate athletics, brand licensing, trademarks, intellectual property, or consumer products is a plus.
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
CLC is the nation’s leading collegiate trademark licensing company with a mission to elevate college brands through insight and innovation. The company is uniquely positioned to deliver consumer connections and brand visibility for institutions through data-based, customized solutions that include impactful licensed merchandise strategies and innovative marketing platforms to navigate the ever-evolving consumer and retail marketplace. CLC also leverages its proven deal management technology to provide transparent, easy-to-use solution for athletic departments to navigate the NIL landscape in the areas of education, disclosure and monitoring for compliance and brand building through its COMPASS platform. Headquartered in Atlanta, Georgia, CLC is guided by values to serve others, build trust, lead well, innovate often, and be passionate. Founded in 1981, CLC is a part of LEARFIELD, the leading media and technology services company in intercollegiate athletics.
Offices: 1075 Peachtree St, Suite 3300, Atlanta, Georgia 30309, US
How many Administrative jobs are open in Atlanta, GA right now?
There are currently 2,435 open administrative positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Atlanta, GA?
Companies currently hiring include Emory University Department of Economics, Georgia State University Office of the Provost, Emory Healthcare, Northside Hospital, Piedmont HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Atlanta, GA?
Yes — 615 of the 2435 open administrative positions offer remote or hybrid work (197 remote, 418 hybrid).
How do I apply for Administrative jobs in Atlanta, GA?
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