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Skills: Reception Operations, Team Supervision, Customer Service, Public Relations, Microsoft Excel
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Full-time
high school
Paid Time Off, Health Insurance, DailyPay, 401k Retirement Plan, Tuition Assistance, Financial Assistance
Posted 11d ago
~40 hrs/week
Responsibilities
The Reception Desk Supervisor oversees daily reception operations and manages the team responsible for assisting residents, visitors, and staff. They are also tasked with coordinating parking registration, security monitoring, and maintaining electronic access systems.
Requirements
Candidates must have a high school diploma and at least two years of experience in customer service or public relations. Previous supervisory experience and proficiency in Microsoft Office applications are required.
Full job description
Celebrated as the #5 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.
Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:
Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.
About the Position
The Reception Desk Supervisor is primarily responsible for overseeing reception desk operations and directly supervising the team serving residents, visitors, guests, and team members.
The pay for this role is $28.00/hr
The hours for this role are 9am-5pm
Job Duties
• Oversees reception desk operations, ensuring the needs of residents, visitors and team members are met in a timely, efficient, and courteous manner.
• Trains reception desk team and other appropriate staff in reception desk procedures that support residents, family members, visitors, and team members. responsibilities.
• Manages visitor sign-in procedures.
• Assists with monitoring fixed security camera views.
• Responds to monitored entry point requests for access to the building and parking garage.
• Handles requests related to resident keyless locking system which includes directly assisting or arranging assistance for residents, low battery replacement and maintaining hard key in case of emergency.
• Manages parking registration processes for residents, team members, guests, and visitors. This includes monitoring and updating the parking registration forms and tracker; issuing valid parking decals and hangtags, and communicating updates as needed.
• Oversees parking enforcement. Responds to parking complaints and collaborates with the Director of Facilities Management on issues related to team member and resident parking. Partners with Human Resources when disciplinary action is needed.
• Oversees electronic card system, including the assignment and maintenance of entry cards and parking stickers.
• Monitors fire emergency notification system and communicates with appropriate staff when necessary, including completion of necessary paperwork.
Qualifications
• Must be a high school graduate.
• Minimum of two years’ experience required in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English required.
• Proficiency in Microsoft Excel, Word, Teams, and Power Point.
• Must demonstrate outstanding customer service skills and possess the ability to deal tactfully with others.
• Willingness and ability to learn new systems and procedures related to security surveillance and monitoring.
• Experience working with the older adult population is a plus.
A sampling of our many benefits!
We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:
Paid Time Off
Health Insurance
DailyPay: Work and get paid the same day!
401k Retirement Plan
Tuition Assistance for Career Development
Financial assistance with U.S. Citizenship application or DACA Renewal
Tutoring for ESL, Citizenship Test & GED
Staff Emergency Grants
Free Meals, Access to a Fitness Center, Pool, and More
About Goodwin Living
At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.
Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.
A Washington Post Top Workplace since 2019. Innovative, high-quality senior living & healthcare across Northern Virginia
Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
1967
Headquarters
Alexandria, Virginia
LinkedIn followers
4,876
Recognized by team members as a Top Workplace since 2019, Goodwin Living is a non-profit senior living and healthcare organization with a mission to support, honor and uplift others. Our workplace culture is shaped by the more than 1,400 individuals who come together from more than 70 countries around the world. We welcome you to join us and experience the power of lifelong connections in our award-winning workplace!
We welcome people of all ages, abilities, races, ethnicity, religion, sexual orientation and gender identity to join an exceptional workplace that values its team members and considers their development and happiness as a top priority!
Offices: 4800 Fillmore Ave, Alexandria, Virginia 22311, US · 3440 S Jefferson St, Falls Church, Virginia 22041, US · 4800 Fillmore Ave, Alexandria, VA 22311, US
Senior LivingHealthcarePhilanthropyLife Plan CommunityNursingHealth & WellnessSpeech TherapyPhysical TherapyHospiceCulinary Arts
How many Administrative jobs are open in Alexandria, VA right now?
There are currently 451 open administrative positions in Alexandria, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Alexandria, VA?
Companies currently hiring include Inova Health, VHC Health, Goodwin Living, Neighborhood Health, Children's National Hospital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Alexandria, VA?
Yes — 73 of the 451 open administrative positions offer remote or hybrid work (16 remote, 57 hybrid).
How do I apply for Administrative jobs in Alexandria, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.