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Medical Assistant – Outpatient Cardiology - Per Diem
Albany, New York, United States · On-site
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Albany, New York, United States · On-site
$17/hr–$22/hr
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$46k–$60k/yr
Full-time
high school
Health care coverage, Emotional wellbeing programs, Physical wellbeing programs, Mental wellbeing programs
Posted 64d ago
~40 hrs/week
Responsibilities
The Pre-Service Representative manages the initial patient touchpoint by scheduling services and verifying insurance eligibility. They are responsible for interpreting contractual benefits and collecting patient financial obligations prior to services.
Requirements
A high school diploma and 1-2 years of customer service experience are required. Knowledge of insurance is preferred, along with the ability to work in a high-volume, fast-paced environment.
The Pre-Service Specialist I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services. The Pre-Service Specialist I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate.
Responsibilities:
Maintain strict adherence to the Albany Medical Center Confidentiality policy.
Incorporate Albany Medical Center Customer Service Standards and demonstrates commitment toward meeting and exceeding the needs of our customers into daily activities.
Comply with all Albany Medical Center Policies.
Comply with behavioral expectations of the department.
Maintain courteous and effective interactions with colleagues.
Demonstrate an understanding of the job description, performance expectations, and competency assessment.
Participate in departmental and/or interdepartmental quality improvement activities.
Participate in the training and onboarding of new staff members
Participate in and successfully completes Mandatory Education.
Perform all other duties as needed or directed to meet the needs of the department.
Adheres to AMC Corporate Compliance Plan
Qualifications:
High School Diploma
1 – 2 years winning customer service personality with ability to engage patients and customers via telephone with superior patient experience.
Insurance knowledge, preferred
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Related keywords
Patient Engagement CenterInsurance EligibilityHIPAAHealthcare AdministrationPatient ExperienceContractual BenefitsMedical SchedulingAlbany Medical CenterPatient Financial ObligationCustomer Service Standards
Albany Medical Center, northeastern New York’s only academic medical center, is one of the Capital Region’s largest private employers with more than 9,000 employees. Albany Medical Center provides the highest level of patient care across disciplines, while receiving regional, national, and international recognition for high standards in patient care, education, and biomedical research.
The 766-bed Albany Medical Center offers access to the latest medical services and technological innovations and includes one of the busiest emergency rooms and trauma centers in New York, a children’s hospital and dedicated pediatric emergency room, intensive care units for adults and children, and organ transplant services. Albany Medical College graduates more than 200 medical doctors each year, as well as PAs, CRNAs, biomedical scientists, and bioethicists. Albany Medical College operates a biomedical research enterprise and the region’s largest physician practice with more than 500 doctors.
Albany Medical Center, along with Albany Medical College, is a partner in the Albany Med Health System, the largest and only regionally governed, not-for-profit health system serving northeastern New York and western New England.
Offices: 43 New Scotland Avenue, Albany, NY 12208-3478, US
How many Administrative jobs are open in Albany, NY right now?
There are currently 319 open administrative positions in Albany, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Albany, NY?
Companies currently hiring include Albany Medical Center, St. Peter's Health Partners, Broadview Federal Credit Union, Whitney M. Young, Jr. Health Center, Clearbrook, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Albany, NY?
Yes — 32 of the 319 open administrative positions offer remote or hybrid work (9 remote, 23 hybrid).
How do I apply for Administrative jobs in Albany, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.